Care Homes Owned by Papillon

Staff are very friendly and approachable and are very good with residents and also their families, problems are usually sorted out quite quickly, the staff have fun with residents which I think is very good.

Grove Lodge continues to give excellent care for its residents. The management and staff are always available to help when approached and always in a friendly relaxed manner, the fact that my resident friend has stayed for more than four years and has no desire to go elsewhere speaks for itself. Thankyou, Grove Lodge.

Absolutely amazing facility for my brother. Staff are fantastic, always happy and always finding ways to keep him occupied. Cannot fault in the slightest.

My son has been resident at The Grove since mid-November, it is 'a breath of fresh air' knowing he is being well cared for. The staff are on hand, extremely helpful, supportive ang and friendly in all aspects of care. I cannot fault this establishment.

All staff are friendly and welcoming safe environment. Plenty of activities. If you want to take part. I've only been here 2 weeks but its a good place to be and spotlessly clean. Good is amazing I haven't had a bad meal yet and always plenty to eat.

My daughter has recently moved into Sovereign Court. The building is modern and is always clean and tidy ; it is decorated and furnished nicely throughout and has a positive feel about it. The communal rooms have lots of windows and so feel light and airy. The home is small with only 12 residents and so it feels more personal and homely. The staff and Manager are all very friendly and make you feel welcome when you visit and they seem to genuinely care about the residents. I am allowed to bring my daughter's dogs in to visit her which we all really appreciate. The staff have gone out of their way to welcome my daughter into the home and to make the difficult transition there as smooth as possible. My daughter seems very happy in Sovereign Court and says she feels safe and supported there. Thank you.

Staff are amazing, very friendly, very caring always happy. They help make my dad feel comfortable. Every time we come we are welcomed with a warm welcome and staff are always polite. We always get offered chairs and refreshments when attending.

My dad has been in this care home for roughly 4 or 5 years now and he is treated so well. Everyone one loves my dad and makes sure he is cared for, included. I could not ask for a better care home or better staff to care for my dad and making his final months special.

Great home. Very individualised person centred care. They have supported me fully with both my physical and mental health and help me integrate into the community by taking me out to appointments and the shops etc. All the staff really care and put a lot of effort in with each resident. Staff joke on in a caring way and it's a lovely positive atmosphere in the home.

All the staff at the care home are all lovely very friendly they make me feel welcome every time I go in and the atmosphere is amazing very friendly my brother is so happy there carers are really good with him and treats him with respect they all go above and beyond nothings too much trouble for them. His room is lovely and always clean and tidy and the care home is always clean and tidy

The care that my brother has received since his stay here has been superb. The staff are caring and compassionate and have always got my brother's interests, care and welfare at the uppermost of their minds. I have peace of mind knowing my brother is safe and content at Grove Lodge.

I think the Grove Lodge and Courtyard is a fantastic home and all the staff are very friendly and helpful.

It has been really excellent since I have been here, staff are lovely, food is nice. The space is really organised, residents are lovely.

There is no strict visiting hours which really works for our family as we all work different hours. Staff are really welcoming and helpful and always answer the phone.

All the staff are really lovely, make you feel at home. Definitely a 5-star care home.

The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks and doing day-to-day activities. The care of the girls (carers) is amazing.

If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.

I like it here, the staff are very supportive and caring and are always there for me when I need them to either talk or help me with anything.

Amazing care home with great facilities, the care is very good and well managed by the team. The team are an amazing asset to the company and the care they provide is second to none. Well done.

It's very reassuring to know that my brother is happy and in good hands staying at the Grove. He really likes the food and enjoys the organised trips out and about which provide a welcome change of scenery.