1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Papillon

Care Homes Owned by Papillon

Jobs
9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Papillon
Papillon offers specialist care to clients via a collective of care homes based in the North East of England. Their care services are designed to provide medium to long-term support for those who have learning difficulties, physical disabilities, autism, mental health needs, challenging behaviour, personality disorders and acquired brain injuries.

Environment and quality of care is of paramount importance to the group, who consistently invest in both properties and staff, to enrich the lives of residents.

Staff are trained in a holistic, therapeutic behaviour management programme that focuses on Non Abusive Physical and Psychological Interventions (NAPPI).

This approach to challenging behaviour is accredited by the British Institute of Learning Disabilities (BILD), providing a framework for providers to assess, manage and prevent challenging behaviour.

It is the mission of Papillon Care to provide the highest standard of care possible with the promotion of dignity and respect for residents at all times. Communication is also vital, and individual residents and their families are kept informed about key care decisions.

Papillon Locations (2)

Map View
Sort By
2 Care Homes owned by Papillon
Sovereign Court

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA 

9.6 16 reviews
"Absolutely amazing facility for my brother. Staff are fantastic, always happy and always finding ways to keep him occupied. Cannot fault in…"   Read all 16 reviews
Location Type Care Home

Sovereign Court is part of the pleasant village community of Westerhope, offering specialist residential care to people with mental disorders and neurological conditions. Hadrian’s Wall and the historic Roman town of Corbridge are close by, and there… Read more about Sovereign Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 12 Rooms
Grove Lodge and Courtyard

341 Marton Road, Marton, Middlesbrough TS4 2PH 

9.5 25 reviews
"My son has been resident at The Grove since mid-November, it is 'a breath of fresh air' knowing he is being well cared for. The staff are…"   Read all 25 reviews
Location Type Care Home

The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities. This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly… Read more about Grove Lodge and Courtyard

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Mental Health
  • Acquired Brain Injury
  • 57 Rooms

Papillon Reviews (41)

9.4

Papillon has a Group Review Score of 9.4 (9.437) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Papillon must have a Review Score.

Overall Experience
  • 29
  • 11
  • 1
  • 0
  • 0
Date Published
  • 41
  • 8
  • 13
  • 19
  • 22
Reviewer Connection to Papillon
  • 19
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Review of

Sovereign Court

from J D (Sister of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing facility for my brother. Staff are fantastic, always happy and always finding ways to keep him occupied. Cannot fault in the slightest.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you for your very nice comments my staff team work very hard and its nice to hear we are doing a good job
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from Diane B (Mother of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been resident at The Grove since mid-November, it is 'a breath of fresh air' knowing he is being well cared for. The staff are on hand, extremely helpful, supportive ang and friendly in all aspects of care. I cannot fault this establishment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from David H (Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and welcoming safe environment. Plenty of activities. If you want to take part. I've only been here 2 weeks but its a good place to be and spotlessly clean. Good is amazing I haven't had a bad meal yet and always plenty to eat.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from A A (Mother of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has recently moved into Sovereign Court. The building is modern and is always clean and tidy ; it is decorated and furnished nicely throughout and has a positive feel about it. The communal rooms have lots of windows and so feel light and airy. The home is small with only 12 residents
and so it feels more personal and homely. The staff and Manager are all very friendly and make you feel welcome when you visit and they seem to genuinely care about the residents. I am allowed to bring my daughter's dogs in to visit her which we all really appreciate. The staff have gone out of their way to welcome my daughter into the home and to make the difficult transition there as smooth as possible. My daughter seems very happy in Sovereign Court and says she feels safe and supported there. Thank you.
Reply from Andrew Coulton, Home Manager at Sovereign CourtMy self and the team are very grateful for your nice comments your daughter is a delight to support
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from Dean M (Son of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are amazing, very friendly, very caring always happy. They help make my dad feel comfortable. Every time we come we are welcomed with a warm welcome and staff are always polite. We always get offered chairs and refreshments when attending.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you i am glad you feel so welcomed when coming to see your dad
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from S M (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for roughly 4 or 5 years now and he is treated so well. Everyone one loves my dad and makes sure he is cared for, included. I could not ask for a better care home or better staff to care for my dad and making his final months special.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you for you kind words it means a lot to myself and the team to know how you feel
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from Naomi A (Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great home. Very individualised person centred care. They have supported me fully with both my physical and mental health and help me integrate into the community by taking me out to appointments and the shops etc. All the staff really care and put a lot of effort in with each resident. Staff joke on
in a caring way and it's a lovely positive atmosphere in the home.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you for your kind response i agree i have a very good staff team here at Sovereign Court
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from Diane O (Sister of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at the care home are all lovely very friendly they make me feel welcome every time I go in and the atmosphere is amazing very friendly my brother is so happy there carers are really good with him and treats him with respect they all go above and beyond nothings too much trouble for them.
His room is lovely and always clean and tidy and the care home is always clean and tidy
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you for your kind remarks myself and the team are very grateful
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from Anthony S (Brother of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my brother has received since his stay here has been superb. The staff are caring and compassionate and have always got my brother's interests, care and welfare at the uppermost of their minds. I have peace of mind knowing my brother is safe and content at Grove Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from S C (Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the Grove Lodge and Courtyard is a fantastic home and all the staff are very friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from John P (Friend of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During April I visited the service user most weekday mornings and on all occasions was welcomed by the staff in a courteous and friendly manner. I have always found the staff and management helpful and the service user is extremely satisfied with the care and attention provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from Lewis H (Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been really excellent since I have been here, staff are lovely, food is nice. The space is really organised, residents are lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from M H (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is no strict visiting hours which really works for our family as we all work different hours. Staff are really welcoming and helpful and always answer the phone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from Thomas M (Son of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really lovely, make you feel at home. Definitely a 5-star care home.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you for your kind words, all the staff here are very grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from Sarah P (Wife of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks and doing day-to-day activities. The care of the girls (carers) is amazing.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you very much for your kind words it is a pleasure to spend time with and assist your husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from Dave M (Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home.
If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from Nina P (Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here, the staff are very supportive and caring and are always there for me when I need them to either talk or help me with anything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sovereign Court

from Anne G (Partner of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely, little 12-bed home. Staff are very friendly, not only to residents but to family aswell. Nothing is a bother to them. Any problems are sorted out quite quickly. The atmosphere is always good. They are all very good with the residents
and that's what we need to know, that they're being looked
after. Would highly recommend this home.
Reply from Andrew Coulton, Home Manager at Sovereign CourtThank you for your kind comments; the full team here at Sovereign Court are grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from Paul F (Brother of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home with great facilities, the care is very good and well managed by the team. The team are an amazing asset to the company and the care they provide is second to none. Well done.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grove Lodge and Courtyard

from D C (Brother of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's very reassuring to know that my brother is happy and in good hands staying at the Grove. He really likes the food and enjoys the organised trips out and about which provide a welcome change of scenery.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (0)

Loading

Loading Loading

Loading

Loading

Frequently Asked Questions about Papillon

How many Care Homes does Papillon own?

Papillon own 2 Care Homes.

Which Papillon Care Homes have the highest review score?

Sovereign Court & Grove Lodge and Courtyard have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Papillon to verify any information. View our terms and conditions. Papillon has a Platinum Service – more info.