Care Home Owned by Papillon in Cleveland & Teesside
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cleveland & Teesside for Papillon are showing below.
View the details of all 2 locations (with 34 reviews) owned by Papillon
Papillon Locations in Cleveland & Teesside (1)
Grove Lodge and Courtyard
9.3
23 reviews
341 Marton Road, Marton, Middlesbrough TS4 2PH
"The care that my brother has received since his stay here has been superb. The staff are caring and compassionate and have always got my…" Read all 23 reviews
Location Type Care Home
The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities. This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly… Read more about Grove Lodge and Courtyard
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Younger Adults
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 57 Rooms
Papillon Reviews in Cleveland & Teesside (23)
9.3
Papillon has a Group Review Score of 9.3 (9.263) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Papillon must have a Review Score.
Review of
Grove Lodge and Courtyard
from Anthony S (Brother of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care that my brother has received since his stay here has been superb. The staff are caring and compassionate and have always got my brother's interests, care and welfare at the uppermost of their minds. I have peace of mind knowing my brother is safe and content at Grove Lodge.
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Review of
Grove Lodge and Courtyard
from S C (Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I think the Grove Lodge and Courtyard is a fantastic home and all the staff are very friendly and helpful.
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Review of
Grove Lodge and Courtyard
from John P (Friend of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
During April I visited the service user most weekday mornings and on all occasions was welcomed by the staff in a courteous and friendly manner. I have always found the staff and management helpful and the service user is extremely satisfied with the care and attention provided.
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Review of
Grove Lodge and Courtyard
from Lewis H (Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It has been really excellent since I have been here, staff are lovely, food is nice. The space is really organised, residents are lovely.
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Review of
Grove Lodge and Courtyard
from M H (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
There is no strict visiting hours which really works for our family as we all work different hours. Staff are really welcoming and helpful and always answer the phone.
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Review of
Grove Lodge and Courtyard
from Dave M (Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home.
If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.
If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.
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Review of
Grove Lodge and Courtyard
from Nina P (Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I like it here, the staff are very supportive and caring and are always there for me when I need them to either talk or help me with anything.
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Review of
Grove Lodge and Courtyard
from Paul F (Brother of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing care home with great facilities, the care is very good and well managed by the team. The team are an amazing asset to the company and the care they provide is second to none. Well done.
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Review of
Grove Lodge and Courtyard
from D C (Brother of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's very reassuring to know that my brother is happy and in good hands staying at the Grove. He really likes the food and enjoys the organised trips out and about which provide a welcome change of scenery.
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Review of
Grove Lodge and Courtyard
from P B (Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It's finally everything I needed.
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Review of
Grove Lodge and Courtyard
from J H (Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I love it here.
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Review of
Grove Lodge and Courtyard
from K L (Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It's very friendly. The staff are very helpful.
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Review of
Grove Lodge and Courtyard
from D S (Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The atmosphere in the care home is friendly and welcoming. The care and support are very good. We get a good variety of food and drink. The cleaners are excellent and hard working. They are friendly and very thorough. The staff are friendly and engaging, The cccupational therapy woman is very good and
does her job very well. Management is fair and caring, always there if you need them. I have praise for the facilities and the two hard handy people, I like my room and the en-suite, the only negative is no showers in the rooms.
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Review of
Grove Lodge and Courtyard
from D O (Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I like the home and I like the staff and the manager.
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Review of
Grove Lodge and Courtyard
from Peter L (Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience living at Grove is that staff and carers are polite and courteous, staff negotiate tasks to a nature where they are good to solve and do.
They could all be paid more and to be fair people work but get little for it. Although what they do is a lot.
Am pleased that I live here. It's a
They could all be paid more and to be fair people work but get little for it. Although what they do is a lot.
Am pleased that I live here. It's a
good conclusion practically.
Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard
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Review of
Grove Lodge and Courtyard
from Rose D (Wife of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would just like to say anyone looking for a mental health facilitiy, look no further than The Grove & The Courtyard. I have found it to be well led by the management. All the staff are highly trained, friendly and approachable. They are very supportive of the service users and their families. For
me, it is reassuring to know my husband is in a safe, caring environment, surrounded by people who truly do care.
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Review of
Grove Lodge and Courtyard
from A B (Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a long term patient. I believe there are only loving consideration and understanding carers that are suited to my needs. So deliverance here my rescue and salvation and this works well for the entire household and everybody. Thanking that I live here.
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Review of
Grove Lodge and Courtyard
from H W (Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I think the staff are quite friendly and supportive.
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Review of
Grove Lodge and Courtyard
from W F (Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have had brilliant care from the staff and have enjoyed myself and my time here! I am so grateful to be here.
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Review of
Grove Lodge and Courtyard
from Kelby S (Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's very good.
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