The Grove & The Courtyard

341 Marton Road, Marton, Middlesbrough TS4 2PH

The Grove & The Courtyard, Middlesbrough, Cleveland & Teesside
The Grove & The Courtyard, Middlesbrough, Cleveland & Teesside
The Grove & The Courtyard, Middlesbrough, Cleveland & Teesside

The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities.

This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly participate in a programme of interesting and engaging activities and events.

Specialist care services are provided for people that have mental health needs, with a focus on rehabilitation, recovery and reintegration into the wider community.

Carefully vetted and highly trained staff are selected to provide person-centred care which promotes the dignity and respect of the residents at all times.

The Grove and the Courtyard is part of the Papillon Group which offers specialist care to clients via a high-quality collective of care homes based in the North East of England.

Group: Papillon

Person in charge: Tracy Bell (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Respite Care • Independent Living Training • Own GP if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Grove & The Courtyard: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 The Grove & The Courtyard has a Review Score of 8.1 (8.051)

The Review Score of 8.1 (maximum of 10) for The Grove & The Courtyard is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Grove & The Courtyard in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.278 for The Grove & The Courtyard is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 36 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.773 Points relating to the number of positive Reviews for The Grove & The Courtyard is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 3 Reviews ÷ 11 Target = 0.273

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grove & The Courtyard?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grove & The Courtyard

  • Resident / Service User
    2
  • No Connection Provided
    1

I have lived at Grove Lodge for 3 1/2 years and it is a lovely place to live.

How likely would you be to recommend The Grove & The Courtyard? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

When I came here, I wasn't in a good place and now I am starting to realise I was crying out for help but couldn't find it. I will be forever grateful for the care and support I have received while I have been in these people's care and I now do believe these people have given me my life back.

How likely would you be to recommend The Grove & The Courtyard? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion, the home offers security, care and friendship.

How likely would you be to recommend The Grove & The Courtyard? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Grove & The Courtyard

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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