Grove Lodge and Courtyard

341 Marton Road, Marton, Middlesbrough TS4 2PH
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9.5 23 Reviews
  • Grove Lodge and Courtyard, Middlesbrough
The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities.

This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly participate in a programme of interesting and engaging activities and events.

Specialist care services are provided for people that have mental health needs, with a focus on rehabilitation, recovery and reintegration into the wider community.

Carefully vetted and highly trained staff are selected to provide person-centred care which promotes the dignity and respect of the residents at all times.

The Grove and the Courtyard is part of the Papillon Group which offers specialist care to clients via a high-quality collective of care homes based in the North East of England.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 57 Service Users

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Tracy Flounders (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)

Grove Lodge and Courtyard Reviews (23)

9.5

Grove Lodge and Courtyard has a Review Score of 9.5 (9.545) out of 10, based on 9 reviews in the last 2 years.
Over all time Grove Lodge and Courtyard has 23 reviews.

Overall Experience
  • 14
  • 9
  • 0
  • 0
  • 0
Date Published
  • 23
  • 5
  • 5
  • 9
  • 14
Reviewer Connection to Grove Lodge and Courtyard
  • 17
  • 3
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Phillip R (Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A brilliant source of rehabilitation friendly and professional throughout.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil W (Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, when living in the care home it takes some getting used to eg: sleep, meds, etc. The laundry service is good with the service of the machines is done. Activities are very good with the supply of materials for colouring books. We can cook our own meals at any time during the day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James S (Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here, I wasn't in a good place and now I am starting to realise I was crying out for help but couldn't find it. I will be forever grateful for the care and support I have received while I have been in these people's care and I now do believe these people have given me my life back.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Grove Lodge and Courtyard is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for Grove Lodge and Courtyard is calculated as follows: ( (90 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.689 Points relating to the number of positive Reviews for Grove Lodge and Courtyard is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 9 Positive Reviews ÷ 11.4 = 0.789
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Tracy Flounders

Job Title: Home Manager

We are extremely proud to introduce Tracy Flounders as the Grove and Courtyard Home Manager from January 2023.


We are very confident that Tracy will excel within her new role and support her team to be the best, with a focus on providing first-class personalised services for the individuals we care for.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grove Lodge and Courtyard to verify any information. View our terms and conditions. Grove Lodge and Courtyard has an Enhanced Service - more info.