Care Home Owned by Papillon in Tyne & Wear
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Tyne & Wear for Papillon are showing below.
View the details of all 2 locations (with 34 reviews) owned by Papillon
Papillon Locations in Tyne & Wear (1)
Sovereign Court
9.2
11 reviews
Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
"All the staff at the care home are all lovely very friendly they make me feel welcome every time I go in and the atmosphere is amazing very…" Read all 11 reviews
Location Type Care Home
Sovereign Court is part of the pleasant village community of Westerhope, offering specialist residential care to people with mental disorders and neurological conditions. Hadrian’s Wall and the historic Roman town of Corbridge are close by, and there… Read more about Sovereign Court
- Care Provided
- Long Term/Permanent
- Younger Adults
- Learning Disability / Autism
- Mental Health
- Acquired Brain Injury
- 12 Rooms
Papillon Reviews in Tyne & Wear (11)
9.4
Papillon has a Group Review Score of 9.4 (9.365) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Papillon must have a Review Score.
Review of
Sovereign Court
from Diane O (Sister of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff at the care home are all lovely very friendly they make me feel welcome every time I go in and the atmosphere is amazing very friendly my brother is so happy there carers are really good with him and treats him with respect they all go above and beyond nothings too much trouble for them.
His room is lovely and always clean and tidy and the care home is always clean and tidy
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you for your kind remarks myself and the team are very grateful
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Review of
Sovereign Court
from Thomas M (Son of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are really lovely, make you feel at home. Definitely a 5-star care home.
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you for your kind words, all the staff here are very grateful.
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Review of
Sovereign Court
from Sarah P (Wife of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks and doing day-to-day activities. The care of the girls (carers) is amazing.
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you very much for your kind words it is a pleasure to spend time with and assist your husband.
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Review of
Sovereign Court
from Anne G (Partner of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely, little 12-bed home. Staff are very friendly, not only to residents but to family aswell. Nothing is a bother to them. Any problems are sorted out quite quickly. The atmosphere is always good. They are all very good with the residents
and that's what we need to know, that they're being looked
and that's what we need to know, that they're being looked
after. Would highly recommend this home.
Reply from Andrew Coulton, Home Manager at Sovereign Court
Thank you for your kind comments; the full team here at Sovereign Court are grateful.
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Review of
Sovereign Court
from F E (Wife of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent staff who really get to know their residents and provide care and support on an individual level. Staff are always friendly and helpful when I go to the care home. The manager and other staff are all very good at communicating with me as needed. Lovely secure garden area at the back which
my husband enjoys.
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Review of
Sovereign Court
from Isabella R (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On visiting this care home every week, I feel welcomed and at home on visits. The staff are very friendly and caring towards us, as visitors.
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Review of
Sovereign Court
from G R (Friend of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent home and staff are tip-top. Patents are very well looked after, very clean and residents are very happy. Tip Top care home.
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Review of
Sovereign Court
from Audrey H (Cousin of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Reasonable but there is certainly room for improvement.
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Review of
Sovereign Court
from S H (Brother of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
He has seemed much happier in himself ever since he has been at Sovereign Court. He is very well cared for and the staff seem to sense exactly how much to help him and when to leave him to it. He feels secure. I am always made welcome and kept informed.
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Review of
Sovereign Court
from Christine G (Friend of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall Sovereign Court is a very well kept and well-run care home.
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Review of
Sovereign Court
from Kevin H (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
There is a friendly atmosphere in the care home. The staff are easy to talk to and are happy to solve any small problems if necessary. All the service users seem happy with the staff and I haven't seen any of them complaining.
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Awards / Recognitions (0)
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