Hepscott Care Centre

Choppington Road, Hepscott, Morpeth NE61 6NX

Owner: Kay Care Services Ltd

Person in charge: Annette Stephens (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: A pre-admission needs to be undertaken before admission. Ages 65+.

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 40

Weekly Charges Guide: Personal Care Single £580 – £680 (These prices are only a guideline, please contact Hepscott Care Centre to find out the exact price for your requirements.)

24-hour care, this includes all laundry, personal care, the only items that residents pay for is toiletries and hairdressing. Families can bring in items to personalize the residents room to make it more homely.
We have the NHS chiropodist visit 3 monthly/ Visioncall visits every 6 months to test the residents eyes. (Private residents would pay for glasses) and a local dentist visits when required. No charge for top-ups. Room sizes vary and all service users are giving a choice of rooms down or upstairs depending on what is available at the time of admission.

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at anytime, and encouraged to have a meal with their loved ones.

Parking:

Own car park on site.

Latest Care Quality Commission* Report on Hepscott Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Hepscott Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Hepscott Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.355 for Hepscott Care Centre is calculated as follows: ( (49 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Hepscott Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Hepscott Care Centre has a Review Score of 9 (8.980) from 9 Reviews


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hepscott Care Centre?

  • Extremely LIKELY
    5
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hepscott Care Centre

  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Clean and tidy. Helpful staff.

How likely would you be to recommend Hepscott Care Centre? Likely

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Average Rating:   4 out of 5

Sometimes I feel staff aren't always taking into account residents who have their mental capacity still and when they say they are going to do something, do it within a reasonable timescale.
Dad sometimes is told something is going to happen and it doesn't. Very frustrating for him. He hasn't got dementia so he remembers what has been said.
Otherwise very pleased with the care received.

How likely would you be to recommend Hepscott Care Centre? Likely

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Average Rating:   3.3 out of 5

The staff are always friendly and helpful. My mother is treated with care and dignity.

How likely would you be to recommend Hepscott Care Centre? Likely

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Average Rating:   4.1 out of 5

My mother has put on weight in six months after moving into the care home and she is very happy now after living on her own. She now has plenty of company, gets well fed, and gets her medication on time not like when she was at home.
She loves her room and gets on well with the staff.

How likely would you be to recommend Hepscott Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My grandma and dad are residents here. They both have settled in nicely. The home itself is lovely, very homely and the garden is beautiful. The staff here are very nice and helpful.The bedrooms are nice, both my dad's and grandma's room are large and spacious. My grandma recently turned 90 and the staff were great and organised a little party, we had a lovely day.
The cook made the birthday cake and buffet which was nice.
All in all this home is very good with nice compassionate staff.

How likely would you be to recommend Hepscott Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

On my visits to the care home to see my husband, the staff are always polite, happy and very busy looking after the residents. The home is always clean. I rest assured my husband is being looked after very well.

How likely would you be to recommend Hepscott Care Centre? Likely

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Average Rating:   4.3 out of 5

I came here on 16/6/16, I have Parkinson's disease and was struggling at home.

How likely would you be to recommend Hepscott Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Very friendly attentive staff. Residents appear well looked after, always clean. Clothes clean and hair brushed and tidy. Staff always have the time to talk to the resident's very caring. My only gripe is that you have a lovely garden which could be used by residents but I've never seen it being used.

How likely would you be to recommend Hepscott Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

For help - kindness - and consideration - they come in at 100%, everything is done for the patient's comfort.

How likely would you be to recommend Hepscott Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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