Hepscott Care Centre

Choppington Road, Hepscott, Morpeth NE61 6NX
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9.3 28 Reviews
  • Hepscott Care Centre, Morpeth
Hepscott Care centre in Morpeth, Northumberland, offers person-centred care for older people who require personal care.

The warm and welcoming home is run by a team of enthusiastic and experienced staff members; who are there to ensure that the care and needs are fully supported by staff.

The decor is comfortable and relaxing, and residents can decorate rooms with personal belongings.

A daily menu of healthy and nutritious food is prepared by the resident chef, who is happy to adapt meals for those with any special dietary requirements.

The home has a home from home atmosphere enabling everyone to feel relaxed and comfortable.
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Care Provided by Hepscott Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1150
  • Self-Funded Residential Dementia Care: £1200 – £1250
  • RESPITE Self-Funded Residential Care: £1100 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1250

At Hepscott Care Centre our fees include 24-hour personalised care tailored to each resident’s needs, along with all laundry services and full support with daily personal care. The only additional costs are for personal toiletries and optional hairdressing services.


We encourage families to bring in personal items to help create a warm, familiar, and homely environment in each resident’s room.


Our residents benefit from regular health visits, including an NHS chiropodist every 3 months, Visioncall eye tests every 6 months, and a local dentist who visits as needed. Private residents only pay for glasses if required—there are no hidden charges or top-up fees.


We offer a range of room sizes, both upstairs and downstairs, and every new resident is given the opportunity to choose from the rooms available at the time of admission.

These prices are only a guideline, please contact Hepscott Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Young (Home Manager)

Local Authority / Social Services

Admission Criteria

  • A pre-admission needs to be undertaken before admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome at anytime, and encouraged to have a meal with their loved ones.

Parking

  • Own car park on site.

Hepscott Care Centre Reviews (28)

9.3

Hepscott Care Centre has a Review Score of 9.3 (9.262) out of 10, based on 7 reviews in the last 2 years.
Over all time Hepscott Care Centre has 28 reviews.

Overall Experience
  • 13
  • 14
  • 1
  • 0
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Date Published
  • 28
  • 5
  • 6
  • 7
  • 21
Reviewer Connection to Hepscott Care Centre
  • 6
  • 5
  • 4
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  • 2
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  • 1
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Total of 28, showing 21-28
Review from C N (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean and tidy. Helpful staff.
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Review from C C (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Sometimes I feel staff aren't always taking into account residents who have their mental capacity still and when they say they are going to do something, do it within a reasonable timescale.
Dad sometimes is told something is going to happen and it doesn't. Very frustrating for him. He hasn't got dementia
so he remembers what has been said.
Otherwise very pleased with the care received.
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Review from Thomas M (Son of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has put on weight in six months after moving into the care home and she is very happy now after living on her own. She now has plenty of company, gets well fed, and gets her medication on time not like when she was at home.
She loves her room and gets on well with the staff.
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Review from W T (Granddaughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandma and dad are residents here. They both have settled in nicely. The home itself is lovely, very homely and the garden is beautiful. The staff here are very nice and helpful.The bedrooms are nice, both my dad's and grandma's room are large and spacious. My grandma recently turned 90 and the
staff were great and organised a little party, we had a lovely day.
The cook made the birthday cake and buffet which was nice.
All in all this home is very good with nice compassionate staff.
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Review from L H (Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here on 16/6/16, I have Parkinson's disease and was struggling at home.
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Review from J B (Wife of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visits to the care home to see my husband, the staff are always polite, happy and very busy looking after the residents. The home is always clean. I rest assured my husband is being looked after very well.
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Review from P G (Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For help - kindness - and consideration - they come in at 100%, everything is done for the patient's comfort.
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Review from S I (Friend of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly attentive staff. Residents appear well looked after, always clean. Clothes clean and hair brushed and tidy. Staff always have the time to talk to the resident's very caring. My only gripe is that you have a lovely garden which could be used by residents but I've never seen it being used.
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Current Review Score: 9.3 (9.262)

Overview of Review Score

The Review Score of 9.3 (9.262) out of 10 for Hepscott Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.687 for Hepscott Care Centre is calculated as follows: ( (65 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.687
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.575 Points relating to the number of positive Reviews for Hepscott Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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