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Waterloo House

Waterloo Road, Blyth, Northumberland NE24 1BY
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Waterloo House, Blyth
Waterloo House, Blyth
Waterloo House, Blyth

Waterloo House is a traditional style care home full of love and activity. Known throughout the region for its entertainment and warmth this care home is always full with an active waiting list.

The home has two main accommodation floors and a modern open plan entrance comprising of a light and spacious lounge and a fabulous dinning room. Each floor also has a separate large lounge area, external smoking facilities, tow...  

Care Provided by Waterloo House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£879 - £947£879 - £947
Residential Dementia Care£947 - £1,030£947 - £1,030

All care fees include baseline LA uplifts and are in line with local authority fees. Private fees include real cost of care without the discount provided to LA for bulk purchasing

Contact Waterloo House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Brenda Nicholson(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • No restrictions

Parking

  • Free parking

Waterloo House Reviews (16)

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9.6

Waterloo House has a Review Score of 9.6 (9.565) out of 10, based on 14 reviews in the last 2 years. Over all time Waterloo House has 16 reviews.

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Showing 16 reviews matching selected criteria
Review from C S (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

I recently moved my mother to Waterloo House after her being in a previous care home. I can honestly say its the happiest and settled I've seen her in a long time. The staff have been fantastic not only with my mam but also with me and my family. Thanks to everyone at Waterloo House for their wonderful care.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you for your most kind recommendation of our care facility - we are very proud of the team at this care home as it is well known in the area that they go the extra mile and really get to know the people who choose to live with us and then care for them like their own. I will be delighted to pass on your generous comments to the manager and her team

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Review from B D (Son-in-law of Resident) published on 29 May 2026 Submitted via Postal Card
Overall Experience

I would just like to thank all the staff for the care and support they have given my mother-in-law. Had it not been for Waterloo Care Home, giving my mother-in-law the security and safety she needed. Again, just a very big thank you to everybody at Waterloo Care Home.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you so much for your kind review. I will ensure the manager and her dedicated team receive your warm appreciation. Paul

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Review from V C (Wife of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

I'm so happy will all helpers. Staff all so nice and very helpful. I am and my husband David very satisfied.

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Review from E S (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card
Overall Experience

The staff at Waterloo House have given support to both my father and our entire family. They have shown care and understanding to all.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you, Elizabeth. It is and has been our pleasure. Paul

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Review from M W (Wife of Resident) published on 18 February 2026 Submitted via Postal Card
Overall Experience

In my experience this care home is second to none. The food is good as is cleanliness, but mainly the staff who are kind and caring and put themselves out and go above and beyond to care for and entertain their residents.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you. We are most pleased to find your review. I will ensure that the manager and her entire team and kept informed

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Review from L H (Cousin of Resident) published on 17 February 2026 Submitted via Postal Card
Overall Experience

I find the staff very caring towards the residents and treat them with respect, nothing is too much bother. Whenever I visit they are always friendly and kind.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you for your kind review. I will ensure the manager and team are updated

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Review from Ann N (Friend of Resident) published on 17 February 2026 Submitted via Postal Card
Overall Experience

Waterloo Care Home is a very friendly place to live. The staff are very friendly and helpful. The food is very nice as well. They do activities like games and have entertainment on which is good.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you for your kind review. I will ensure that the manager and her team are made aware

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Review from A R (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience

I am happy with mams overall care 'Day Staff' are very good and attentive, night staff need to take a bit more care in the morning when getting mam up and dressed. For example wet bed not changed and vomit on bed not changed. Laundry has poisoned many of her light coloured clothes as well as shrinking them in dryer. It seems all colour go in the same wash.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you for your comments which are mixed as you have failed to raise any concerns with our home manager or to use our highly publicised complaints processes which we would like to offer to you. You make remarks which are not accurate and please afford the manager the opportunity to discuss the...  

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Review from P B (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience

When my husband and I came to view this rest home for the first time with a view to finding a home for my mum we were met by the Deputy Manger who was pleased to show us around. We had looked at twos other care homes, and we chose Waterloo. Everyone we met was lovely including the residents. They were all so friendly and seems happy it felt like a home from home. Mum was given a lovely room, started to gain weight, is happy again. I would highly recommend Waterloo House Rest Home to anyone who asks.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you so much for your kind comments. I will ensure the manager, deputy and the whole team are made aware

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Review from T N (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

Although my dad is currently receiving respite care at Waterloo House, the warm welcome and care has been first class. All of the staff, without exception, have been very helpful, kind and supportive. Nothing is any trouble and they have done everything possible to help my dad settle into his temporary , hopefully permanent home. I am very grateful for all of their hard work as it really does give me comfort and peace of mind knowing that my dad's needs are all taken care of. Thank you.

Reply from Paul Smith, Director and NI at Waterloo House

T N, we are delighted that your initial experiences of our care home are proving so positive for your dad. We look forward to any decisions in regards his long term future where we would continue to provide the warm, tender but fun care this home is renowned for - Paul

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Review from E G (Son of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Always welcomed into the home with a warm smile and pleasant greeting. All staff are always attentive and helpful. My mom's needs are well cared for. Staff are compassionate and always allow my mom her dignity. Thank you!!

Reply from Paul Smith, Director and NI at Waterloo House

Thank you for your kind words which I will ensure our manager and her team are made aware of.

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Review from Nicholas R (Son of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

My mum is in Waterloo House, the staff are fantastic. She is treated with care, dignity and real support. The staff make an effort to be friendly and supportive of my mum and me as a visitor. The care is excellent and there are updates as needed. Highly recommend Waterloo House for its staff.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you, Nicholas. I will make sure our manager and her team learn of your wonderful review. We are always delighted when our care is given recognition and this is very much appreciated

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Review from Valerie B (Wife of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

The care my husband received here during the 7 months before he died in early December was exceptional. The carers The carers worted tirelessly to keep him: to keep him safe, comfortable and treated with dignity and respect - even when he wasn't always easy to care for. They also gave our family peace of mind. We were always made to feel welcome, listened to and supported. This is a wonderful care homeand that is entirely because of the wonderful staff. Thank you for everything you did for him and for us.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you so much for this review. It really was our pleasure

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Review from Lisa H (Daughter of Resident) published on 6 March 2025 Submitted via Website
Overall Experience

My dad moved into Waterloo Care Home in January 2025. The staff treat my dad as part of their family, the kindness and respect he is shown is just so lovely. The food is fab and as my dad's weight had been worrying he's putting weight on weekly. His mental health is improving and he is settling into his new home so well. I am so pleased my dad is a resident there, I feel like his daughter again not his carer. Outstanding care and I would highly recommend this home.

Reply from Paul Smith, Director and NI at Waterloo House

Thank you. We are delighted to read your kind review and to know that our care home has released you to find your relationship again. I will be sure to alert our lovely staff team

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Review from Fiona M (Daughter of Resident) published on 25 November 2019 Submitted via Website
Overall Experience

My Mam was discharged from hospital to Waterloo House in May this year, I had met the manager on a ward just days earlier and was immediately impressed. The choice was Mams, as she had a dog and wanted to go into a home where pets were allowed. Sadly the dog wouldn't settle, but Mam did, and she loved the environs, the camaraderie, genuine carers, the food, activities, trips, she actually got a 'new-lease-of-life.' Sadly she became increasingly confused and progressively unwell, and her needs were fully met by the staff/home/District Nurses, I cannot fault the care, respect, and affection she was shown during the past few months. Mam had a stroke and the home were quick to react, and she responded well to treatment, and we were planning her return home to Waterloo House when she deteriorated and sadly died last month. The Home were very accommodating even after her passing, and we are holding the wake at the home, her last home, next week. Thank you Waterloo House.

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Review from Mark L (Nephew of Resident) published on 4 March 2019 Submitted via Website
Overall Experience

My uncle had been a resident in Waterloo House since April 2017. Although it was an upheaval for him at the age of 89 he was welcomed by all the staff who made the transition as easy as possible; listening to his wishes and tailoring his care accordingly. It became a "home from home" with my uncle clearly enjoying the attention he was receiving and as his health became worse and he was under an "end of life" plan his care could not have been better and the genuine affection shown for him by the staff was exceptional, as though they were caring for one of their own family members. The support provided to my uncle and to us, his family, was fantastic and I could not thank them enough for making this very difficult time, bearable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Waterloo House.

Upcoming Events

There are no upcoming events for Waterloo House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Waterloo House.

Accreditations

There are no accreditations posted yet for Waterloo House.

Meet the Team (2)

Brenda Nicholson
Brenda NicholsonJob Title:Reg ManagerJoined: 2011

The heart of the service ensuring laughter, warmth and lots of love

Maud Prinn
Maud PrinnJob Title:Manager supportJoined: 2021

Adding experience and a keen eye to the home function.

Frequently Asked Questions about Waterloo House

What types of Care is Waterloo House registered for?

Older Person Care, Dementia, Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterloo House have?

There are 40 Single Rooms.

What are the Facilities & Services at Waterloo House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Waterloo House to the centre of Blyth?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterloo House to verify any information. View our terms and conditions. Waterloo House has an Enhanced Service -more info.