






Waterloo House is a traditional style care home full of love and activity. Known throughout the region for its entertainment and warmth this care home is always full with an active waiting list.
The home has two main accommodation floors and a modern open plan entrance comprising of a light and spacious lounge and a fabulous dinning room. Each floor also has a separate large lounge area, external smoking facilities, tow...
Care Provided by Waterloo House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All care fees include baseline LA uplifts and are in line with local authority fees. Private fees include real cost of care without the discount provided to LA for bulk purchasing
The price(s) shown are provided by the care home. Contact Waterloo House for full pricing details and T&Cs.
Contact Waterloo House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Distinguished Care Group
- Private Owned
Person in charge
- Brenda Nicholson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (4)
Visiting
- No restrictions
Parking
- Free parking
Waterloo House Reviews (16)
Waterloo House has a Review Score of 9.6 (9.565) out of 10, based on 14 reviews in the last 2 years.
Over all time Waterloo House has 16 reviews.
I recently moved my mother to Waterloo House after her being in a previous care home. I can honestly say its the happiest and settled I've seen her in a long time. The staff have been fantastic not only with my mam but also with me and my family. Thanks to everyone at Waterloo House for their wonderful care.
Thank you for your most kind recommendation of our care facility - we are very proud of the team at this care home as it is well known in the area that they go the extra mile and really get to know the people who choose to live with us and then care for them like their own. I will be delighted to pass on your generous comments to the manager and her team
I would just like to thank all the staff for the care and support they have given my mother-in-law. Had it not been for Waterloo Care Home, giving my mother-in-law the security and safety she needed. Again, just a very big thank you to everybody at Waterloo Care Home.
Thank you so much for your kind review. I will ensure the manager and her dedicated team receive your warm appreciation. Paul
I'm so happy will all helpers. Staff all so nice and very helpful. I am and my husband David very satisfied.
The staff at Waterloo House have given support to both my father and our entire family. They have shown care and understanding to all.
Thank you, Elizabeth. It is and has been our pleasure. Paul
In my experience this care home is second to none. The food is good as is cleanliness, but mainly the staff who are kind and caring and put themselves out and go above and beyond to care for and entertain their residents.
Thank you. We are most pleased to find your review. I will ensure that the manager and her entire team and kept informed
I find the staff very caring towards the residents and treat them with respect, nothing is too much bother. Whenever I visit they are always friendly and kind.
Thank you for your kind review. I will ensure the manager and team are updated
Waterloo Care Home is a very friendly place to live. The staff are very friendly and helpful. The food is very nice as well. They do activities like games and have entertainment on which is good.
Thank you for your kind review. I will ensure that the manager and her team are made aware
I am happy with mams overall care 'Day Staff' are very good and attentive, night staff need to take a bit more care in the morning when getting mam up and dressed. For example wet bed not changed and vomit on bed not changed. Laundry has poisoned many of her light coloured clothes as well as shrinking them in dryer. It seems all colour go in the same wash.
Thank you for your comments which are mixed as you have failed to raise any concerns with our home manager or to use our highly publicised complaints processes which we would like to offer to you. You make remarks which are not accurate and please afford the manager the opportunity to discuss the...
When my husband and I came to view this rest home for the first time with a view to finding a home for my mum we were met by the Deputy Manger who was pleased to show us around. We had looked at twos other care homes, and we chose Waterloo. Everyone we met was lovely including the residents. They were all so friendly and seems happy it felt like a home from home. Mum was given a lovely room, started to gain weight, is happy again. I would highly recommend Waterloo House Rest Home to anyone who asks.
Thank you so much for your kind comments. I will ensure the manager, deputy and the whole team are made aware
Although my dad is currently receiving respite care at Waterloo House, the warm welcome and care has been first class. All of the staff, without exception, have been very helpful, kind and supportive. Nothing is any trouble and they have done everything possible to help my dad settle into his temporary , hopefully permanent home. I am very grateful for all of their hard work as it really does give me comfort and peace of mind knowing that my dad's needs are all taken care of. Thank you.
T N, we are delighted that your initial experiences of our care home are proving so positive for your dad. We look forward to any decisions in regards his long term future where we would continue to provide the warm, tender but fun care this home is renowned for - Paul
Always welcomed into the home with a warm smile and pleasant greeting. All staff are always attentive and helpful. My mom's needs are well cared for. Staff are compassionate and always allow my mom her dignity. Thank you!!
Thank you for your kind words which I will ensure our manager and her team are made aware of.
My mum is in Waterloo House, the staff are fantastic. She is treated with care, dignity and real support. The staff make an effort to be friendly and supportive of my mum and me as a visitor. The care is excellent and there are updates as needed. Highly recommend Waterloo House for its staff.
Thank you, Nicholas. I will make sure our manager and her team learn of your wonderful review. We are always delighted when our care is given recognition and this is very much appreciated
The care my husband received here during the 7 months before he died in early December was exceptional. The carers The carers worted tirelessly to keep him: to keep him safe, comfortable and treated with dignity and respect - even when he wasn't always easy to care for. They also gave our family peace of mind. We were always made to feel welcome, listened to and supported. This is a wonderful care homeand that is entirely because of the wonderful staff. Thank you for everything you did for him and for us.
Thank you so much for this review. It really was our pleasure
My dad moved into Waterloo Care Home in January 2025. The staff treat my dad as part of their family, the kindness and respect he is shown is just so lovely. The food is fab and as my dad's weight had been worrying he's putting weight on weekly. His mental health is improving and he is settling into his new home so well. I am so pleased my dad is a resident there, I feel like his daughter again not his carer. Outstanding care and I would highly recommend this home.
Thank you. We are delighted to read your kind review and to know that our care home has released you to find your relationship again. I will be sure to alert our lovely staff team
My Mam was discharged from hospital to Waterloo House in May this year, I had met the manager on a ward just days earlier and was immediately impressed. The choice was Mams, as she had a dog and wanted to go into a home where pets were allowed. Sadly the dog wouldn't settle, but Mam did, and she loved the environs, the camaraderie, genuine carers, the food, activities, trips, she actually got a 'new-lease-of-life.' Sadly she became increasingly confused and progressively unwell, and her needs were fully met by the staff/home/District Nurses, I cannot fault the care, respect, and affection she was shown during the past few months. Mam had a stroke and the home were quick to react, and she responded well to treatment, and we were planning her return home to Waterloo House when she deteriorated and sadly died last month. The Home were very accommodating even after her passing, and we are holding the wake at the home, her last home, next week. Thank you Waterloo House.
My uncle had been a resident in Waterloo House since April 2017. Although it was an upheaval for him at the age of 89 he was welcomed by all the staff who made the transition as easy as possible; listening to his wishes and tailoring his care accordingly. It became a "home from home" with my uncle clearly enjoying the attention he was receiving and as his health became worse and he was under an "end of life" plan his care could not have been better and the genuine affection shown for him by the staff was exceptional, as though they were caring for one of their own family members. The support provided to my uncle and to us, his family, was fantastic and I could not thank them enough for making this very difficult time, bearable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Waterloo House.
There are no upcoming events for Waterloo House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Waterloo House.
Accreditations
There are no accreditations posted yet for Waterloo House.
Meet the Team (2)

The heart of the service ensuring laughter, warmth and lots of love

Adding experience and a keen eye to the home function.
Frequently Asked Questions about Waterloo House
What types of Care is Waterloo House registered for?
Older Person Care, Dementia, Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Waterloo House have?
There are 40 Single Rooms.
What are the Facilities & Services at Waterloo House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Waterloo House to the centre of Blyth?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterloo House to verify any information. View our terms and conditions. Waterloo House has an Enhanced Service -more info.