Waterloo House

Waterloo Road, Blyth NE24 1BY
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8.1 3 Reviews
  • Waterloo House, Blyth
Waterloo House is a traditional style care home full of love and activity. Known throughout the region for its entertainment and warmth this care home is always full with an active waiting list.

The home has two main accommodation floors and a modern open plan entrance comprising of a light and spacious lounge and a fabulous dinning room. Each floor also has a separate large lounge area, external smoking facilities, tow large very modern shower rooms and bathroom and multiple communal WC.

Although some rooms are smaller than the required modern standards, these were prebuilt before the 12 sq metre regulation, they are extremely welcoming and a full refurbishment is underway.

To add to the homely atmosphere the home has communal cats and dogs with two brand new boisterous puppies Geordie and Bruno!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £879 – £947
  • Self-Funded Residential Dementia Care: £947 – £1030
  • RESPITE Self-Funded Residential Care: £879 – £947
  • RESPITE Self-Funded Residential Dementia Care: £947 – £1030

All care fees include baseline LA uplifts and are in line with local authority fees. Private fees include real cost of care without the discount provided to LA for bulk purchasing

These prices are only a guideline, please contact Waterloo House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Brenda Nicholson (Manager)

Local Authority / Social Services

Admission Criteria

  • Local authority referrals, private paying residents. a pre assessment will always be undertaken
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • No restrictions

Parking

  • Free parking

Waterloo House Reviews (3)

8.1

Waterloo House has a Review Score of 8.1 (8.125) out of 10, based on 1 reviews in the last 2 years.
Over all time Waterloo House has 3 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Waterloo House
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Total of 3, showing 1-3
Review from Lisa H (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Waterloo Care Home in January 2025. The staff treat my dad as part of their family, the kindness and respect he is shown is just so lovely. The food is fab and as my dad's weight had been worrying he's putting weight on weekly. His mental health is improving and he is settling into
his new home so well. I am so pleased my dad is a resident there, I feel like his daughter again not his carer. Outstanding care and I would highly recommend this home.
Reply from Paul Smith, Director and NI at Waterloo House

Thank you. We are delighted to read your kind review and to know that our care home has released you to find your relationship again. I will be sure to alert our lovely staff team

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Review from Fiona M (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mam was discharged from hospital to Waterloo House in May this year, I had met the manager on a ward just days earlier and was immediately impressed. The choice was Mams, as she had a dog and wanted to go into a home where pets were allowed. Sadly the dog wouldn't settle, but Mam did, and she loved
the environs, the camaraderie, genuine carers, the food, activities, trips, she actually got a 'new-lease-of-life.' Sadly she became increasingly confused and progressively unwell, and her needs were fully met by the staff/home/District Nurses, I cannot fault the care, respect, and affection she was shown during the past few months. Mam had a stroke and the home were quick to react, and she responded well to treatment, and we were planning her return home to Waterloo House when she deteriorated and sadly died last month. The Home were very accommodating even after her passing, and we are holding the wake at the home, her last home, next week. Thank you Waterloo House.
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Review from Mark L (Nephew of Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle had been a resident in Waterloo House since April 2017. Although it was an upheaval for him at the age of 89 he was welcomed by all the staff who made the transition as easy as possible; listening to his wishes and tailoring his care accordingly. It became a "home from home" with my uncle
clearly enjoying the attention he was receiving and as his health became worse and he was under an "end of life" plan his care could not have been better and the genuine affection shown for him by the staff was exceptional, as though they were caring for one of their own family members. The support provided to my uncle and to us, his family, was fantastic and I could not thank them enough for making this very difficult time, bearable.
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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Waterloo House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Waterloo House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.125 Points relating to the number of positive Reviews for Waterloo House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Brenda

Brenda Nicholson

Job Title: Reg Manager Joined: 2011

The heart of the service ensuring laughter, warmth and lots of love

No image found

Maud Prinn

Job Title: Manager support Joined: 2021

Adding experience and a keen eye to the home function.

Frequently Asked Questions about Waterloo House

What types of Care is Waterloo House registered for?

Older Person Care, Dementia & Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterloo House have?

There are 40 Single Rooms.

What are the Facilities & Services at Waterloo House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterloo House to the centre of Blyth?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterloo House to verify any information. View our terms and conditions. Waterloo House has an Enhanced Service - more info.