Balmoral House Reviews (14)
8.8
Balmoral House has a Review Score of 8.8 (8.771) out of 10, based on 4 reviews in the last 2 years.
Over all time Balmoral House has 14 reviews.
Review from H H (Son-in-law of Resident) published on 10 April 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall good care. Place is generally clean. Food exceptional. Staff friendly and approachable. Any queries or phone call never any trouble getting a satisfactory respone. Two years my mother and father in law been there with no concerns about their well being or safety.
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Review from Heather H (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Such a caring, welcoming home. All staff are lovely a really good team. Parents are very well cared for and happy, if they are poorly staff act quickly and professionally. Home is always warm, clean and meals are excellent.
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Review from Allan A (Resident) published on 21 March 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All I can say is I am as happy as can be.
All the staff are good. Whenever I want something done, it's no trouble to them.
All in all a great lot of fun. I am a lucky lad. Many thanks.
All the staff are good. Whenever I want something done, it's no trouble to them.
All in all a great lot of fun. I am a lucky lad. Many thanks.
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Review from Eileen R (Resident) published on 21 March 2024
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I really like being at Balmoral. The staff are great.
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Review from S D (Son of Resident) published on 6 July 2023
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My Mother's dignity was taken away, by being told that she was mardy. Also mouse droppings in her bedroom!
The way that the care home chooses to change the rules and regulations to suit themselves at short notice is disgusting and also has a lot of disrespect to anybody that dares to question or complain
The way that the care home chooses to change the rules and regulations to suit themselves at short notice is disgusting and also has a lot of disrespect to anybody that dares to question or complain
about how it is run!
Reply from Parthi Kandasamy, Director at Balmoral House
Thanks, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us or can we verify anything about you. Furthermore, your mother has instructed us not to discuss or involve you in any aspect of her care. Her recent email in July 2023 said that she knows all the staff at Balmoral House did a fantastic job to make her comfortable, going above and beyond and thanking us from the bottom of her heart.
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Review from R P (Resident) published on 21 November 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have felt at home and appreciate the staff have made me feel at home. I have been treated with respect and assistance has been given with all care. As a retired nurse, I appreciate and feel that I have new friends.
Reply from Parthi Kandasamy, Director at Balmoral House
Thank you for sharing your wonderful experience of Balmoral House. It's so good to hear that you felt valued and cared for by our employees. I'll pass along the kind words and let them know that they're doing a great job.
Best wishes,
Parthi.
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Review from Dave R (Son of Resident) published on 7 November 2022
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother is aged 92 and is suffering from a combination of health problems. She has been at Balmoral House for over 4 years. She is very happy there mainly due to the kindness and warmth of the staff. It is a very difficult task to care for my mother due to her problems making it difficult to keep
her comfortable and manage pain etc.
The home is kept clean and tidy and encourages the residents to attend get-togethers, although my mother is now bedridden.
She is very happy there and I am always made very welcome when I visit.
They managed exceptionally well throughout the critical stage of the Covid period, protecting both residents, staff and visitors.
The home is kept clean and tidy and encourages the residents to attend get-togethers, although my mother is now bedridden.
She is very happy there and I am always made very welcome when I visit.
They managed exceptionally well throughout the critical stage of the Covid period, protecting both residents, staff and visitors.
Reply from Parthi Kandasamy, Director at Balmoral House
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
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Review from Mike W (Regular Volunteer) published on 18 October 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been visiting Balmoral House and find it very welcoming. The staff
all work hard and the residents always look happy. If I was ever to need
care for a family member this would be the place, with always something
going on and a great homely atmosphere. The manager is professional and
friendly.
all work hard and the residents always look happy. If I was ever to need
care for a family member this would be the place, with always something
going on and a great homely atmosphere. The manager is professional and
friendly.
I enjoy every moment I spend here
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Review from Scott B (Son of Resident) published on 19 January 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been a resident at Balmoral House for over two months. I anticipated the home selection and onboarding process would be extremely stressful but the Balmoral management team were excellent throughout reducing anxiety for all the family. The full care team whilst very professional are extremely
friendly, kind, caring and nothing is too much trouble. This and the friendly, calm and homely atmosphere in the home has been very evident that visits have aided my fathers settling in. As there are less than 20 residents the care seems very personal and the staff have quickly built good relationships with my father. Covid has had an impact on the home over the Christmas period but they immediately implemented sensible processes to keep the residents and staff safe. Well done and Thank You to the whole of the Balmoral team.
Reply from Caroline Williams, Manager at Balmoral House
Thank you so much, I and the team see it as an honour to support all that live at Balmoral House, every day we continue to look for ways to keep improving our service, we value feedback from families, again thank you so much for your review.
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Review from Chris T (Son of Resident) published on 18 January 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always kept up updated staff always polite. Lovely and clean and staff always attentive any problems always kept in touch. The management is always on hand to answer any questions you need to ask lovely gardens and outside area. Well recommend.
Reply from Caroline Williams, Manager at Balmoral House
Thank you Chris for your lovely review. It is a pleasure to support you and your family, especially through these current times.
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Review from J J (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been in Balmoral House since May 2021 she is very happy and settled there. The staff are all wonderful with her and put my mind at ease that she is cared for properly. I would highly recommend the home to anyone looking for a care home for a family member or friend.
Reply from Caroline Williams, Manager at Balmoral House
Thank you, I have relayed your review to the staff at Balmoral, it is a pleasure to support your Mum.
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Review from Roger H (Son of Resident) published on 28 June 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have nothing but praise for Balmoral House. It really is a home from home, with a lovely atmosphere. Mum has had excellent care for the last fifteen months. She has her own room or she can join the other residents in one of the two other lounges. She really enjoys the home-cooked food too. All diets
are catered for. Mum always said she would never go into a home but she was unable to look after herself even with carers. Now she tells us "I will spend the rest of my days here!". The staff are very kind and caring, they go to great lengths for the residents and families. The management and staff arranged a celebration for mum's 100th birthday. All the family appreciated the trouble they went to. Mum looks younger than ever with all the attention. Balmoral House has had a lot of challenges with Covid but they have kept everyone safe. Which is a credit to them. Thank you.
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Review from Di R (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been with Balmoral House for 13 years. It is her home in every sense of the word. She has her own room and privacy to do her own thing or the opportunity to be with her friends and “neighbours “ that share with her Balmoral House.
She is now 86 and things for mum have changed health-wise
She is now 86 and things for mum have changed health-wise
over the years but her happiness of being at Balmoral House hasn’t. The management and staff take particular care to ensure her changing needs are met and always in a kind and friendly way.
She enjoys the in-house entertainment games and music that is provided for all. The manager and staff help mum to listen to her own DVD player for her favourite music and TV shows in her room in private. They are helpful and accomodating to her changing needs all focused towards her happiness.
Mum enjoys the food provided in the dining room or occasionally evening meal in her room.
I particularly want to congratulate the manager and team for keeping mum and all safe during COVID19 Thank You.
She enjoys the in-house entertainment games and music that is provided for all. The manager and staff help mum to listen to her own DVD player for her favourite music and TV shows in her room in private. They are helpful and accomodating to her changing needs all focused towards her happiness.
Mum enjoys the food provided in the dining room or occasionally evening meal in her room.
I particularly want to congratulate the manager and team for keeping mum and all safe during COVID19 Thank You.
Reply from James Williams, Manager at Balmoral House
Thank you for the lovely review Di. We are pleased to hear that you are happy with the support and care we are providing your mum at Balmoral House. We are glad that we have been able to meet mum's throughout the years. We will continue to provide support to mum with a person centred approach, always ensuring that we give choice.
We will continue to do everything we possibly can to keep mum safe during these difficult and challenging times.
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Review from Joanne L (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum's been residing at Balmoral House for just over a year now following 4 and half years being solely cared for by myself at home. I was dreading the time she needed more expert care and attention, but I need not to have worried at all. Mum settled in very quickly and has formed many lovely friendships
with both fellow residents and staff. The staff make Mum feel really special and loved and she's regained that sparkle in her eyes and enjoys lots of giggles. In fact, during the time she's spent there, the only thing she's mentioned she misses is my dog, and he is welcome to visit any time too. The food is always lovely and home-cooked with plenty of variety. The house itself is beautiful and very homely and has 2 TV lounges and a small quiet room too, and lovely tended gardens. It's like a home from home. Well done to management and all staff for making Balmoral House, a happy place to live.
Reply from James Williams, Manager at Balmoral House
Dear Joanne, thank you very much for the lovely review.
Myself and the care team are pleased to hear, how happy you are with the care and support we are providing to mum.
We are pleased you feel we have been able to bring that sparkle back into her eyes! I also can't disagree with you saying she loves a giggle!
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Current Review Score: 8.8 (8.771)
Overview of Review Score
The Review Score of 8.8 (8.771) out of 10 for Balmoral House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.396 for Balmoral House is calculated as follows: ( (24 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 48 Ratings = 4.396
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Balmoral House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 4 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.