Care Homes Owned by Skyline Care Ltd

Lovely large living rooms with beautiful views of Menai Straits.Attentive & friendly carers.Lots of activities arranged which mum enjoys.Happy when I say goodbye to her there,knowing she is in great,caring environment & not isolated at all.

After a couple of falls at home, dad made the decision it was safer for him to be in residential care. He was treated with dignity and compassion and always felt listened to. The wonderful staff always adhered to his wishes, and made him feel welcome. Dad loved the home cooked meals and was never left hungry, there seemed to be food on offer any time of the day. Dad loved the outdoor area where they have a patio which is an absolute sun trap, where the residence that were able would meet outside and have ice cream and a chat with their friends listening to bird song. They have a wonderful doctor who pops in weekly and also on request will come in to treat residents. He was amazing with my father, and even gave me his phone number and said I could call him at any time with any concerns over dad's health. What makes the care home so special are the staff, they are so loving and went above and Beyond for dad also our family. Thank you Towyn Capel .

Dad left this earth a very happy man and at peace. Thank you Towyn Capel for everything.

Overall good care. Place is generally clean. Food exceptional. Staff friendly and approachable. Any queries or phone call never any trouble getting a satisfactory respone. Two years my mother and father in law been there with no concerns about their well being or safety.

Such a caring, welcoming home. All staff are lovely a really good team. Parents are very well cared for and happy, if they are poorly staff act quickly and professionally. Home is always warm, clean and meals are excellent.

All in all a great lot of fun. I am a lucky lad. Many thanks.

I really like being at Balmoral. The staff are great.

The way that the care home chooses to change the rules and regulations to suit themselves at short notice is disgusting and also has a lot of disrespect to anybody that dares to question or complain about how it is run!

Our neighbour was transferred to this home. Excellent and friendly staff. Our neighbour appears to have settled in very well. He looks clean, well-dressed and generally well-cared for. Nothing but praise for this care home.

I have felt at home and appreciate the staff have made me feel at home. I have been treated with respect and assistance has been given with all care. As a retired nurse, I appreciate and feel that I have new friends.

They managed exceptionally well throughout the critical stage of the Covid period, protecting both residents, staff and visitors.

friendly. I enjoy every moment I spend here

My father has been a resident at Balmoral House for over two months. I anticipated the home selection and onboarding process would be extremely stressful but the Balmoral management team were excellent throughout reducing anxiety for all the family. The full care team whilst very professional are extremely friendly, kind, caring and nothing is too much trouble. This and the friendly, calm and homely atmosphere in the home has been very evident that visits have aided my fathers settling in. As there are less than 20 residents the care seems very personal and the staff have quickly built good relationships with my father. Covid has had an impact on the home over the Christmas period but they immediately implemented sensible processes to keep the residents and staff safe. Well done and Thank You to the whole of the Balmoral team.

Always kept up updated staff always polite. Lovely and clean and staff always attentive any problems always kept in touch. The management is always on hand to answer any questions you need to ask lovely gardens and outside area. Well recommend.

My Mum has been in Balmoral House since May 2021 she is very happy and settled there. The staff are all wonderful with her and put my mind at ease that she is cared for properly. I would highly recommend the home to anyone looking for a care home for a family member or friend.

This establishment is poorly managed.

I have nothing but praise for Balmoral House. It really is a home from home, with a lovely atmosphere. Mum has had excellent care for the last fifteen months. She has her own room or she can join the other residents in one of the two other lounges. She really enjoys the home-cooked food too. All diets are catered for. Mum always said she would never go into a home but she was unable to look after herself even with carers. Now she tells us "I will spend the rest of my days here!". The staff are very kind and caring, they go to great lengths for the residents and families. The management and staff arranged a celebration for mum's 100th birthday. All the family appreciated the trouble they went to. Mum looks younger than ever with all the attention. Balmoral House has had a lot of challenges with Covid but they have kept everyone safe. Which is a credit to them. Thank you.

I particularly want to congratulate the manager and team for keeping mum and all safe during COVID19 Thank You.

Mum's been residing at Balmoral House for just over a year now following 4 and half years being solely cared for by myself at home. I was dreading the time she needed more expert care and attention, but I need not to have worried at all. Mum settled in very quickly and has formed many lovely friendships with both fellow residents and staff. The staff make Mum feel really special and loved and she's regained that sparkle in her eyes and enjoys lots of giggles. In fact, during the time she's spent there, the only thing she's mentioned she misses is my dog, and he is welcome to visit any time too. The food is always lovely and home-cooked with plenty of variety. The house itself is beautiful and very homely and has 2 TV lounges and a small quiet room too, and lovely tended gardens. It's like a home from home. Well done to management and all staff for making Balmoral House, a happy place to live.

May I take this opportunity to thank the manager and all the staff, for their kindness, care and patience, while she resided at Towyn Capel. Whoever looks after her in the future will have a hard act to follow. In particular, I would like to thank the kitchen staff for the wonderful food they prepared for birthdays and other special occasions. The Christmas parties were always looked forward to, with all staff sparing no effort to make it a special occasion for the residents. I hope staff and residents remain safe and well in this difficult period, whilst looking ahead to less stressful times. Once again, thank you