Towyn Capel Reviews (10)
8.3
Towyn Capel has a Review Score of 8.3 (8.284) out of 10, based on 2 reviews in the last 2 years.
Over all time Towyn Capel has 10 reviews.
Review from A G (Daughter of Resident) published on 11 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a couple of falls at home, dad made the decision it was safer for him to be in residential care. He was treated with dignity and compassion and always felt listened to. The wonderful staff always adhered to his wishes, and made him feel welcome. Dad loved the home cooked meals and was never left
hungry, there seemed to be food on offer any time of the day. Dad loved the outdoor area where they have a patio which is an absolute sun trap, where the residence that were able would meet outside and have ice cream and a chat with their friends listening to bird song. They have a wonderful doctor who pops in weekly and also on request will come in to treat residents. He was amazing with my father, and even gave me his phone number and said I could call him at any time with any concerns over dad's health. What makes the care home so special are the staff, they are so loving and went above and Beyond for dad also our family. Thank you Towyn Capel .
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Review from Alison W (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is always a very difficult decision to admit an elderly parent into residential care, but due to the geographical location of close family together with Dad's frailty/domestic situation (coal fire heating/hot water), we had little option following a fall in September 2023 resulting in two months
at hospital.
As Dad and his late wife had spent 37 happy years in Trearddur Bay, Towyn Capel was the obvious choice. We initially visited ourselves to see what options were available. We were met and shown around by the Manager who, cheerfully showed us numerous rooms. We settled on Room 17 due to its amazing sea view, something Dad was always drawn towards.
Sadly Dad passed away on 31st October but the entire time of his stay he was VERY well cared for, was safe and regularly told me how much he "loved it".
The staff are amazing, the food excellent & the care superb.
Dad left this earth a very happy man and at peace. Thank you Towyn Capel for everything.
As Dad and his late wife had spent 37 happy years in Trearddur Bay, Towyn Capel was the obvious choice. We initially visited ourselves to see what options were available. We were met and shown around by the Manager who, cheerfully showed us numerous rooms. We settled on Room 17 due to its amazing sea view, something Dad was always drawn towards.
Sadly Dad passed away on 31st October but the entire time of his stay he was VERY well cared for, was safe and regularly told me how much he "loved it".
The staff are amazing, the food excellent & the care superb.
Dad left this earth a very happy man and at peace. Thank you Towyn Capel for everything.
Reply from Katherine Lees, Manager at Towyn Capel
Thank you for the lovely review, it was a pleasure.
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Review from Karl B (Friend of Resident) published on 13 April 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our neighbour was transferred to this home. Excellent and friendly staff. Our neighbour appears to have settled in very well. He looks clean, well-dressed and generally well-cared for. Nothing but praise for this care home.
Reply from Katherine Lees, Manager at Towyn Capel
Thank you very much, it's lovely to receive such a nice review!
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Review from Alun J (Next of Kin) published on 3 September 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was rather a sad day today, clearing out her room at Towyn Capel. She had been residing there for over three and a half years. She was recently hospitalised and it has been decided that she will, in the future, require nursing care. Her next place of residence has yet to be decided, however her current
needs mean it will not be at Towyn Capel.
May I take this opportunity to thank the manager and all the staff, for their kindness, care and patience, while she resided at Towyn Capel. Whoever looks after her in the future will have a hard act to follow. In particular, I would like to thank the kitchen staff for the wonderful food they prepared for birthdays and other special occasions. The Christmas parties were always looked forward to, with all staff sparing no effort to make it a special occasion for the residents. I hope staff and residents remain safe and well in this difficult period, whilst looking ahead to less stressful times. Once again, thank you
May I take this opportunity to thank the manager and all the staff, for their kindness, care and patience, while she resided at Towyn Capel. Whoever looks after her in the future will have a hard act to follow. In particular, I would like to thank the kitchen staff for the wonderful food they prepared for birthdays and other special occasions. The Christmas parties were always looked forward to, with all staff sparing no effort to make it a special occasion for the residents. I hope staff and residents remain safe and well in this difficult period, whilst looking ahead to less stressful times. Once again, thank you
Reply from Katherine Lees, Manager at Towyn Capel
Thank you, Alun, all the best to you all hope to see you soon.
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Review from Anne M (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were extremely happy with all aspects of the care given to my mother in Towyn Capel.
The staff are highly trained, always friendly, cheerful and willing to help.They would
encourage Mum to move about, eat with other residents, and participate in events.
The leadership of this family run home is
The staff are highly trained, always friendly, cheerful and willing to help.They would
encourage Mum to move about, eat with other residents, and participate in events.
The leadership of this family run home is
strong and highly efficient. Medical issues
were dealt with effectively and fast. My mum came to feel that this was actually her
home, where she felt warm, comfortable and secure.
Thank you to all the staff for your warmth and friendship.
were dealt with effectively and fast. My mum came to feel that this was actually her
home, where she felt warm, comfortable and secure.
Thank you to all the staff for your warmth and friendship.
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Review from Marilyn L (Niece of Resident) published on 31 October 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 'Aunt' became a resident of Town Capel almost 10 months ago during which time she has had numerous personal and health problems, I can honestly report that the staff and management have been excellent in responding to her every need.
I have found staff and management very approachable and responsive.
I have found staff and management very approachable and responsive.
They are very busy people but still have time for all residents and relatives, always with a smile! Towyn Capel is a very happy place.
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Review from Patricia (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been in Towyn Capel for two years now and she has settled in very well. Her care needs have changed over this period and I have found the home and staff to be very caring and helpful with my mother's changing needs. She is happy and the care she receives is excellent. It can be difficult
at times to watch the changes that are happening to my mother but I find that all the staff in the home are very supportive and take time to explain things. I also feel that it is very welcoming and spotlessly clean.
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Review from Elfyn O (Son of Resident) published on 1 September 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother moved to Towyn Capel after we lost my father and she was unable to cope on her own. When she moved in she was really in a poorly state of health but with the care and support she received from all at Towyn Capel, from the owners, managers and carers she made a good recovery and enjoyed the
next thirteen years living there. She immediately felt at home in the warm, safe and friendly environment and in her words "enjoyed being spoilt in her new home".
She enjoyed the food and while she was able, she joined in the activities that were put on. Towyn Capel has a mini bus and as well as outings for the residents it is often used to take residents to and from hospital for outpatients appointments.
In the last few months she was bedridden but the extra work involved did not faze anyone, everyone always had a smile and a kind word for both my mother and anyone who was there visiting.
We as her family were kept very much involved and informed of all aspects of her care.
She enjoyed the food and while she was able, she joined in the activities that were put on. Towyn Capel has a mini bus and as well as outings for the residents it is often used to take residents to and from hospital for outpatients appointments.
In the last few months she was bedridden but the extra work involved did not faze anyone, everyone always had a smile and a kind word for both my mother and anyone who was there visiting.
We as her family were kept very much involved and informed of all aspects of her care.
Reply from Katherine Lees, Manager at Towyn Capel
We miss your mother every day.
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Review from Malcolm T (Husband of Resident) published on 15 August 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found out about the care home from a friend who I was talking to about problems I was getting to look after my wife. It broke my heart having to even think about it, but I knew I had to do something as I'm nearly 70 and having to carry my wife up the stairs to the bathroom and then down just took
its toll.
I asked social services to help and I asked them if I could place my wife at Towyn Capel Residential Home. I had a visit from the homes manager who assured me that everything would be done to make my wife happy at the home. The first day came and she was made welcome and given a good sized room with a view of the garden. She met the staff who were very friendly and the home itself was very clean, her bed was clean and comfortable.
I find no problems with the home, I can only say nothing is impossible, just ask the staff and they resolve the problems. A very happy care home, thank God I met my friend who told me about Towyn Capel Residential Home.
I asked social services to help and I asked them if I could place my wife at Towyn Capel Residential Home. I had a visit from the homes manager who assured me that everything would be done to make my wife happy at the home. The first day came and she was made welcome and given a good sized room with a view of the garden. She met the staff who were very friendly and the home itself was very clean, her bed was clean and comfortable.
I find no problems with the home, I can only say nothing is impossible, just ask the staff and they resolve the problems. A very happy care home, thank God I met my friend who told me about Towyn Capel Residential Home.
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Review from Huw L (Son of Resident) published on 22 December 2015
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff and owners at Towyn Capel treated my Mum with quite astonishing care, respect and dignity throughout her stay at the home. I have the utmost respect for the work they do and the professionalism with which they do it. Nothing is too much trouble.
Diolch o waelod calon. (With heartfelt thanks)
Diolch o waelod calon. (With heartfelt thanks)
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Current Review Score: 8.3 (8.284)
Overview of Review Score
The Review Score of 8.3 (8.284) out of 10 for Towyn Capel is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Towyn Capel is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.826
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.458 Points relating to the number of positive Reviews for Towyn Capel is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 2 Positive Reviews ÷ 6 = 0.333
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.