Phoenix House

possible care there! It's spotlessly clean and it has a warm, homely atmosphere! Would highly recommend Phoenix House!

During this difficult time of lockdown, the staff have always tried to accommodate our wishes to be able to talk and see our mother on the phone via a video call. It has given us all great comfort and we are all very grateful that they spare there valuable time to do this. My father who misses his wife of 72 years phones twice daily and they continue to give him assurance that my mum is eating, drinking and making friends with the residents, so giving him great comfort.

attention as the staff of Phoenix House give to all of their residents. I noted that at all times, the staff, as they worked around their charges, were mixing and communicating with them constantly chatting, that makes a family of residents and staff, plus the very low staff turnover so relationships are permanent. At every visit I made, usually 2 or 3 times a week for over 4 years, I was embraced by the same warmth and feeling of belonging that was given to the residents. I have no reservations in recommending this care home, the staff care, I have seen them turn up on their days off when there is a need for special attention. That is devotion to the job and the residents.