Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 35 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Broughton Hall is situated just 5 minutes walk from the centre of Broughton and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the best care possible. The home welcomes relatives at anytime and they are encouraged to take part in all the activities that take place in the home.
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Care Provided by Broughton Hall
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Broughton Hall to confirm what's included and get a personalised quote:
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Broughton Hall for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Onsite Tours of Broughton HallUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 6:00 PM)We’d be delighted to welcome you for a personal tour of our home. You can look around, meet our team, and get a feel for daily life. We’ll chat about you or your loved one’s needs and answer any questions, including fees if helpful.
Please request a preferred date and time below, and your visit will be confirmed by our team. Weekend appointments may be available with notice.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Felicity McTigue (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (6)
Broughton Hall Reviews (11)
9.4
Broughton Hall has a Review Score of 9.4 (9.408) out of 10, based on 10 reviews in the last 2 years.
Over all time Broughton Hall has 11 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Broughton Hall
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Review from Aled J (Son of Resident) published on 24 August 2026 Submitted via Postal Card•
Overall Experience
Waiting time to be seen by Staff once bell has been rung is very long. Mainly for toilet visits. Appears that home is short on staff at times. My mum can not visit the toilet without assistance. More often than not She has to wet herself before staff arrive. We are buying her incontinence pants due...
Waiting time to be seen by Staff once bell has been rung is very long. Mainly for toilet visits. Appears that home is short on staff at times. My mum can not visit the toilet without assistance. More often than not She has to wet herself before staff arrive. We are buying her incontinence pants due to the lengthy waiting times.
The quality of the food has deteriorated in the last 6 months.
↩Reply from Jenni Laffoley, Head of Marketing at Broughton Hall
Thank you for taking the time to share your concerns with us. We are very sorry to hear about your mum's experience and understand how upsetting and distressing it must be for both her and your family.
We take concerns around response times very seriously. Our residents' dignity, comfort and...
Thank you for taking the time to share your concerns with us. We are very sorry to hear about your mum's experience and understand how upsetting and distressing it must be for both her and your family.
We take concerns around response times very seriously. Our residents' dignity, comfort and wellbeing are extremely important to us, and we are sorry that your mum has not always received the support she needs in a timely manner.
We are also disappointed to hear that you feel the quality of the food has declined over the past six months. We take feedback about our dining experience seriously and we will review this with the appropriate teams.
We would welcome the opportunity to discuss your concerns with you directly and understand more about your mum's experience, so that we can ensure the appropriate support is in place.
Review from Brian E (Son of Resident) published on 18 August 2026 Submitted via Postal Card•
Overall Experience
Mum's having really good care staff are very good with Mum care is good home is exelent no worry about Mum being here
Mum's having really good care staff are very good with Mum care is good home is exelent no worry about Mum being here
↩Reply from Lilly McNeill, Marketing Assistant at Broughton Hall
Thank you so much for your kind review. We're delighted to hear that you're happy with the care your mum is receiving and that our team have made you feel reassured and confident in her care. Knowing that you have peace of mind while your mum is with us means so much to our team.
Review from P R (Daughter of Resident) published on 18 August 2026 Submitted via Postal Card•
Overall Experience
Jodie arranged a day trip to Chester for some residents and my mum Dot was very lucky to go and I was able to join her, we had a fantastic day, so well organised by the Team at Broughton Hall. A lovely picnic to end the day and so much care taken to tend to everyones food needs.
Jodie arranged a day trip to Chester for some residents and my mum Dot was very lucky to go and I was able to join her, we had a fantastic day, so well organised by the Team at Broughton Hall. A lovely picnic to end the day and so much care taken to tend to everyones food needs.
↩Reply from Lilly McNeill, Marketing Assistant at Broughton Hall
Thank you so much for sharing your lovely experience. We're delighted to hear that Dot had such a wonderful day in Chester and that you were able to join her and enjoy it together. It's fantastic to hear that the trip was so well organised and that our team took such care to make sure everyone's individual needs were looked after. We're so pleased you had a fantastic day.
Review from A C (Daughter of Resident) published on 18 August 2026 Submitted via Postal Card•
Overall Experience
Excellent facilities, staff excellent. Home very clean, plenty of entertainment everyone gets on well.
Food - excellent.
Room - lovely.
Food - excellent.
Room - lovely.
Staff very caring.
Excellent facilities, staff excellent. Home very clean, plenty of entertainment everyone gets on well.
Food - excellent.
Room - lovely.
Food - excellent.
Room - lovely.
Staff very caring.
↩Reply from Lilly McNeill, Marketing Assistant at Broughton Hall
Thank you so much for your lovely review. We're delighted to hear that you're so pleased with the facilities, cleanliness, food and accommodation. It's especially wonderful to know that our caring team and the activities on offer help create such a warm and welcoming atmosphere for everyone.
Review from Emma G (Granddaughter of Resident) published on 12 August 2026 Submitted via Postal Card•
Overall Experience
Broughton Hall is my Grandma's home. She feels happy, safe and secure. The staff make the whole family welcome and nothing is too much trouble. The garden is lovely and Grandma's room really feels like home.
Thank you to all the staff (Grandma's extended family) for taking such great care of her.
Broughton Hall is my Grandma's home. She feels happy, safe and secure. The staff make the whole family welcome and nothing is too much trouble. The garden is lovely and Grandma's room really feels like home.
Thank you to all the staff (Grandma's extended family) for taking such great care of her.
↩Reply from Daisy McGrail, Marketing Assistant at Broughton Hall
Thank you for your lovely review. We're delighted to hear that your Grandma feels happy, safe and at home at Broughton Hall. It's wonderful to know that our team has become an extension of her family and that you all feel so welcome. We'll be sure to share your kind words with everyone.
Review from Christine E (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card•
Overall Experience
Staff are most welcoming, caring, pleasant and efficient in their work. The atmosphere is homely and inviting. Food is of a high standard. All staff are patient, caring and informing.
Staff are most welcoming, caring, pleasant and efficient in their work. The atmosphere is homely and inviting. Food is of a high standard. All staff are patient, caring and informing.
↩Reply from Jenni Laffoley, Head of Marketing at Broughton Hall
Thank you so much for your kind review. We are delighted to hear that you found our staff welcoming, caring, and efficient, and that the atmosphere felt homely and inviting. It's wonderful to know you enjoyed the high standard of our food and appreciated the patience, care, and support provided by the team. Your feedback means a great deal to us and will be shared with all our staff.
Review from David L (Brother of Resident) published on 1 April 2026 Submitted via Postal Card•
Overall Experience
All experiences are very good.
All experiences are very good.
↩Reply from Jenni Laffoley, Head of Marketing at Broughton Hall
Thank you for your feedback. We're so glad to hear that your experiences with us have been positive. Your kind words mean a lot to our team.
Review from Sharon J (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card•
Overall Experience
I am very pleased with the care my mum is recieving
Staff are excellent
I am very pleased with the care my mum is recieving
Staff are excellent
↩Reply from Jenni Laffoley, Head of Marketing at Broughton Hall
Thank you for your kind words. We're delighted to hear that you're pleased with the care your mum is receiving and that our staff have made a positive impression. Your feedback means a great deal to the team, and we will be sure to share it with them.
Review from J G (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card•
Overall Experience
This review is based on Broughton Hall operating as a care home within another group.
Managament have always been open to any concerns and being resolved effectively. Staff are wonderful in their care of my mother, it is reassuring to know she is well looked after.
Managament have always been open to any concerns and being resolved effectively. Staff are wonderful in their care of my mother, it is reassuring to know she is well looked after.
A separate room would be...
This review is based on Broughton Hall operating as a care home within another group.
Managament have always been open to any concerns and being resolved effectively. Staff are wonderful in their care of my mother, it is reassuring to know she is well looked after.
A separate room would be benefical to go to when visiting.
Managament have always been open to any concerns and being resolved effectively. Staff are wonderful in their care of my mother, it is reassuring to know she is well looked after.
A separate room would be benefical to go to when visiting.
Feel staffing levels are low at certain times.
↩Reply from Jenni Laffoley, Head of Marketing at Broughton Hall
Thank you for taking the time to share your experience. We're so pleased to hear that you've found the management team open and responsive, and that our staff have provided wonderful care to your mother. It's reassuring for us to know that you feel she is well looked after.We also value your...
Thank you for taking the time to share your experience. We're so pleased to hear that you've found the management team open and responsive, and that our staff have provided wonderful care to your mother. It's reassuring for us to know that you feel she is well looked after.We also value your constructive feedback. Your comments regarding visiting space and staffing levels at certain times are important, and we will take these on board as we continue to review and improve our service.
Review from D D (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card•
Overall Experience
Staff are fantastic. Pleasant, approachable, friendly and do a superb job of caring for Mum. Nothing is too much trouble.
Housekeeping is excellent. Laundry and cleanliness of home are always top-notch. Very happy with the standards at the home.
Staff are fantastic. Pleasant, approachable, friendly and do a superb job of caring for Mum. Nothing is too much trouble.
Housekeeping is excellent. Laundry and cleanliness of home are always top-notch. Very happy with the standards at the home.
↩Reply from Lilly McNeill, Marketing Apprenticeship at Broughton Hall
Thank you for your lovely review. We're delighted to hear that you're happy with the care your mum receives and that our team has been pleasant, approachable and supportive. It's also great to know that our housekeeping standards, laundry and cleanliness have met your expectations. Your feedback means a great deal to us and will be shared with the team.
Review from Bev H (Daughter of Resident) published on 28 June 2018 Submitted via Website•
Overall Experience
My mum became a resident at Broughton Hall just before Christmas 2017. Since she has been in Broughton Hall I am amazed at how happy and content she is. Mum suffers from dementia and was slowly going downhill. Since living at Broughton Hall the difference in her is amazing. All of the staff are...
My mum became a resident at Broughton Hall just before Christmas 2017. Since she has been in Broughton Hall I am amazed at how happy and content she is. Mum suffers from dementia and was slowly going downhill. Since living at Broughton Hall the difference in her is amazing. All of the staff are friendly, caring and really seem to love their jobs. There is always something going on. Day trips, parties, sing-alongs, singers, BBQs etc. Mum loves the food there and is eating so much better. Always looks clean and happy. I just want to say a big THANKYOU to everybody. The manager runs a pleasant happy home. Well done to you and your staff. I really do appreciate your dedication.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Broughton Hall.
Upcoming Events
There are no upcoming events for Broughton Hall.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Broughton Hall.
Meet the Team (1)
Felicity McTigueJob Title Home Manager
I completed my A Level in Health and Social Care in 2005 and began my career as a Support Worker for adults with learning disabilities. I later...
I completed my A Level in Health and Social Care in 2005 and began my career as a Support Worker for adults with learning disabilities. I later worked for eight years as a Care Coordinator in domiciliary care, completing my NVQ Level 2, 3 and Level 4 in Leadership and Management. After managing a domiciliary care agency in Northwich, I moved into care home management. I truly love working in care, creating a warm, safe environment for residents and families, and my door is always open for a friendly chat.
Frequently Asked Questions about Broughton Hall
What types of Care is Broughton Hall registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Broughton Hall have?
There are 23 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Broughton Hall?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Broughton Hall to the centre of Wrexham?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broughton Hall to verify any information. View our terms and conditions. Broughton Hall has an Enhanced Service -what an Enhanced Service includes.