Manor Park

Green Street, Holt, Wrexham LL13 9JF

Owner: Ms N Randell

Person in charge: Carolyn Rowberry (Manager)

Local Authority / Social Services: Wrexham County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Languages Spoken by Staff (other than English): British Sign Language, Welsh

Single Rooms: 28

Rooms with ensuite WC: 9

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Manor Park: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Manor Park has a Review Score of 8.9 (8.925)

The Review Score of 8.9 (maximum of 10) for Manor Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Manor Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.889 for Manor Park is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.036 Points relating to the number of positive Reviews for Manor Park is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.6 positive Reviews (28 registered beds ÷ 5). 3 Reviews ÷ 5.6 Target = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor Park?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor Park

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1

This is a wonderful home in the true sense of the word. Each resident is treated as a valued member of a loving family. The staff is excellent in every way, kind, loving and caring for every resident and their family members. My wife has now been at Manor Park for almost 2 years and during that time we have been able to see how well both she and all the other residents have been treated. This is how all Care homes should operate.

How likely would you be to recommend Manor Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are fantastic with both residents and family. All the staff put residents care, safety and welfare first. I would highly recommend Manor Park to anyone. Thank you for all your kindness and compassion showed to my mother and us as a family.

How likely would you be to recommend Manor Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We moved our mum, who suffers from Alzheimer's to Manor Park, Holt due to poor care, poor management of her diabetes and the minimal interaction she received from the staff in the previous home. Manor Park was extremely helpful and understanding, as the move was delayed due to delays created by the previous home.

Each time we visit our mum she is always clean. All the staff are friendly and helpful and truly care, they interact with them when they are tending to their individual needs or when walking by.

They have taken the necessary steps to watch our mums diet and she is now classed as non-diabetic! This is a testament to the standard of care that is provided at Manor Park. In the previous home, she was due to start having daily insulin injections!

I have had no concerns since my mum moved into Manor Park. The care of my mum's diabetes has been outstanding and it always feels like home, this home does what matters to provide the right care and comfort of your loved one.

How likely would you be to recommend Manor Park? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Manor Park

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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