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Bay Tree House

99 Norman Road, Wrexham LL13 7BG
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Bay Tree House, Wrexham
The staff are all wonderful. Nothing is too much trouble to them allJanet A(Daughter of Resident/Service User)
Bay Tree House, Wrexham
I felt at ease when learning that my relative was being looked after with care, love and respect.Janet A(Daughter of Resident/Service User)
Bay Tree House, Wrexham

Bay Tree House is an exclusive residential care home located in a peaceful residential area of Wrexham, ideally positioned with easy access to the town and local community services. The home is known for its high-quality, person centred care and supportive environment that promotes independence, dignity and overall well being for each resident.

Residents at Bay Tree House benefit from a warm, welcoming atmosphere and thoughtfully designed facilities that support comfort...  

Care Provided by Bay Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,300£1,200 - £1,300
Residential Dementia Care£1,250 - £1,300£1,250 - £1,300

Fees are subject to individual assessment and are determined by care needs, room type and any additional services required. Standard fees include accommodation, meals, personal care, laundry services and access to activities within the home. Additional charges may apply for optional services such as hairdressing, chiropody, newspapers, specialist medical appointments or one to one support. Fees are reviewed periodically to ensure they remain aligned with assessed needs.

Contact Bay Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Littler (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Visitors are welcome to attend the home throughout the week. They are encouraged to contact the home in advance to check resident availability and to support a calm and private visiting experience. Visits may take place in communal areas or residents bedrooms, depending on preference and suitability. Children and family members are welcome. Pets may visit by prior agreement with the home team. Visitors are asked to respect resident privacy and the daily running of the home during their visit.

Parking

  • Parking is available outside the home.

Bay Tree House Reviews (23)

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8.8

Bay Tree House has a Review Score of 8.8 (8.765) out of 10, based on 6 reviews in the last 2 years. Over all time Bay Tree House has 23 reviews.

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Review from J R (Daughter-in-law of Resident) published on 29 July 2026 Submitted via Postal Card
Overall Experience

Bay Tree House Care Home. We as a family have had two relatives now to date who are & were residents. The staff as a whole are just amazing at all times. The care provided is amazing and all individuals are catered for in theyr own right. To witness this and experience this our family are confident in our choice of home. We ourselves are also treated as part of the family experience. Thank you all.

Reply from Amanda Littler, Home Manager at Bay Tree House

Thank you so much for taking the time to share such kind and heartfelt words with us. It means a great deal to know that both your relatives received such warm, individualised care during their time with us, and that you as a family have felt genuinely welcomed and included throughout.

Our team...  

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Review from John T (Son of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience

Mum has settled well and made friends with other residents. The staff are very caring and have made us, the family feel very welcome. The fabric of the building needs attention and up to now there has not been much in the way of activities. However, there has been a recent change of manager and we can already see improvements.

Reply from Alfa Kabeer, Deputy Manager at Bay Tree House
Thank you so much for taking the time to leave such a lovely review.
We're so pleased to hear that your mum has settled in well, made friends, and feels at home with us. It also means a lot to know that you and your family have felt welcomed and supported by our team.

Thank you as well for your...  

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Review from Julie T (Daughter-in-law of Resident) published on 12 July 2026 Submitted via Website
Overall Experience
As the saying goes- Don't judge a book by it's cover. Don't let this put you off. The outside of bay tree is in need of a lick of paint as is the inside. All decoration is in need of an overhaul. ( they have started the inside decoration) We as a family have found the staff to be extremely friendly to all residents and visitors. They have been able to meet mothers needs. They come when they are called using the call button and nothing is to much trouble for them. When mother wad no longer able to feed herself, they have taken on this task. There has been issues with mothers health but the care staff have been proactive and quickly contacted the correct health professionals. Stopping the issue from escalating. Mother seems to be happy ( she is not complaining) which makes for a happy extended family. What more could you ask for.

A downside is there is no entertainment person so there is a lack of entertainment.

Reply from Amanda Littler, Home Manager at Bay Tree House

Thank you for taking the time to share your experience. We're delighted to hear that you and your family have been so pleased with the care your mother has received. It's wonderful to know that our team has been able to support her needs with kindness, compassion, and prompt action when concerns...  

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Review from Sarah G (Daughter of Resident) published on 11 September 2025 Submitted via Website
Overall Experience

Dad has now been here for one year and he is so happy. The staff are fantastic nothing is too much trouble . He feels truly at home which puts my mind at ease . I know he is well looked after and more importantly he is safe. There are lots of activities going on all the time . The communication is very good if there are any problems which I have never encountered.

Reply from Doran Kennedy, Office Admin at Bay Tree House

Thank you for taking the time to share such kind words we'll pass them on to our amazing team, who will be touched to hear them.

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Review from S W (Son-in-law of Resident) published on 11 September 2025 Submitted via Website
Overall Experience
Bay tree is a great place they look after my father in law very well and also they took great care of my mother in law last year and help a lot when we lost her they are still looking after my father in law and he is very happy there staff are all great the manager is very easy to talk too and looks after everyone always available to talk if needed

Thank you all at bay tree

Reply from Doran Kennedy, Office Admin at Bay Tree House

Your kind words mean the world to us. We'll make sure our amazing team knows how much they are appreciated

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Review from Delphine D (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Website
Overall Experience
My father in law has been a resident for 1yr now, my husband and I always remember the day we visited with my father inlaw as he was very kean to move in and asked could he move in there and then, we didn't have to wait long for the move which father inlaw was very excited about as he wanted more company of others and realised he needed to around people who could help look after him in the way in which he needed but still be independent. Management have always been very approachable, friendly and helpful as have all staff and if there are any problems they are quick to help resolve, there has been some lovely wellbeing and enrichment activities/events were families are made more than welcome,

We feel our relitive is very much valued and supported in an exceptional manner and never have to worry, we know our loved one is cared for at baytree feel all staff /residents are an extention to our family as it has that warm loving caring atmosphere/approach.

Reply from Doran Kennedy, Office Admin at Bay Tree House

Thank you for your kind feedback. We'll make sure our amazing team receives your message.

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Review from Gillian K (Daughter of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

What more can I say about Bay Tree House other than the staff are brilliant? Mum was there nearly four years before she passed, they looked after Mum as if she was their mum. It's like a home from home. She was well looked after and very much loved and she loved them. Mum loved living there. The food was very good and her clothes and things were well looked after. Mum really didn't want to go into a care home but after a week of being there she said I should have done this years ago, she made friends and Mum was very happy at Bay Tree. A big thank you for looking after Mum so well, as they go the extra mile. The staff make the residents laugh and our very cheery and they make every resident feel special.

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Review from Jenny P (Daughter of Resident) published on 14 May 2024 Submitted via Website
Overall Experience

My mum has been a resident at Bay Tree since September 2023 after a long hospital stay due to a fall. The management and staff are very attentive and kind and treat all residents as individuals with respect and dignity and provide an excellent standard of care. I don’t live in the area and whenever I phone or visit they are very approachable and more than happy to discuss any aspects of my mum's ongoing care. Her clothes are always so beautifully laundered and hung up in her room which is immaculately clean and tidy whenever I visit. The cooks have gone above and beyond to encourage her to eat more and provide food she enjoys eating and the staff, where they can, give the residents options of how and where they like to spend their day. My mum is very immobile but is always assisted by cheerful staff with all her personal care needs day and night. The environment is cheery and bright and the wonderful team of regular staff provide a happy caring atmosphere with such commitment to their roles.

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Review from C B (Wife of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience
My husband was very well looked after. Staff pleasant and efficient. Carers lovely. Very clean everywhere.

Carers very patient with problem patients.

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Review from Sharon J (Respite Resident) published on 1 November 2022 Submitted via Website
Overall Experience
My mother stayed for 5 days respite and was not looking forward to it. But I am pleased to say she has enjoyed her stay.
She said the staff are absolutely brilliant and can't do enough for you.
She was very happy with her room and said everywhere was spotlessly clean.

Thanks to all the staff at Bay Tree for making my mum welcome and looking after her.

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Review from Lyndsey H (Daughter of Resident) published on 14 October 2021 Submitted via Website
Overall Experience

My dad became a resident in June and he has settled in extremely well and that is mostly thanks to the amazing staff! He tells me how hard they work and he always has a laugh with them! He loves the food, he is always clean and tidy and the staff and management are always there to answer any worries or queries I might have! They are all so friendly and helpful and dad is really happy there and feels safe so for me, I feel he is in the best place! I can’t recommend Bay Tree House highly enough!

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Review from Jackie C (Daughter of Resident) published on 20 September 2021 Submitted via Website
Overall Experience

My dad moved into Bay Tree House in July and the staff have been fantastic in helping him settle in and in making him feel welcome. The staff are always ready to answer any questions you may have.

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Review from Michelle W (Daughter of Resident) published on 22 July 2021 Submitted via Website
Overall Experience

The Bay tree isn’t like a care home it’s like a hotel. It’s absolutely beautifully decorated and immaculate! Add to that the fantastic staff and management and this home is a winner. My mother is treated as an individual with dignity and respect and is loved and extremely well cared for. Nothing is too much trouble and I am always kept well informed of any issues as and when required. I am 100% assured that mum could not be in a better place and the peace of mind this brings is priceless. Thanks, everyone.

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Review from P C (Daughter of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience

The staff in the care home are all very friendly. Nothing was too much trouble for them. It was very clean and the laundry was an excellent idea. My Mum was in this care home for three weeks and was looked after very well.

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Review from C P (Son of Resident) published on 25 October 2019 Submitted via Postal Card
Overall Experience

The home cared for my mum until she sadly passed away this month. Nothing was too much trouble for the staff and they cared for her with dignity and respect for what she was going through.

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Review from M C (Friend of Resident) published on 3 October 2019 Submitted via Postal Card
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Excellent care- my friend was in Bay Tree for about 8 months and the staff were unfailingly kind and caring with her and other residents. She was always clean and well looked after. The premises don't smell like a care home, very clean and attractive. The staff are friendly and responsive. Would recommend to anyone.

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Review from Garry W (Son of Resident) published on 10 June 2019 Submitted via Postal Card
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The care and kindness shown to my mother have been excellent. Well done Bay Tree House keep up the excellent work.

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Review from Janet A (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card
Overall Experience

This care home is the best I have ever been in. It is spotless and beautifully decorated but the most important thing is the care at the home. The staff are all wonderful. Nothing is too much trouble to them all. The laundry service is excellent. I felt at ease when learning that my relative was being looked after with care, love and respect.

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Review from Charles B (Resident / Service User) published on 25 September 2018 Submitted via Postal Card
Overall Experience

A very good atmosphere and a willingness to redress your needs and requirements.

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Review from Eric Vincent S (Resident / Service User) published on 25 September 2018 Submitted via Postal Card
Overall Experience

My overall experience of this establishment is 1000% superb in every way.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 02 July 2026
  • Well-being
    Good
  • Care and Support
    Good
  • Environment
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (2)

  • 15 Feb 2019Recipient: Bay Tree House
  • 17 Jan 2017Recipient: Bay Tree House

Accreditations

There are no accreditations posted yet for Bay Tree House.

Meet the Team (4)

ALFA KABEER
ALFA KABEERJob Title:DEPUTY MANAGERJoined: 2024

I am a caring and dedicated person who truly believes that everyone deserves to feel respected, valued and listened to. For me, working in care is not just a job; it is about making a positive difference in people’s lives and ensuring that every resident feels safe, comfortable and at home.

As a Deputy Manager within a residential care setting, I enjoy building genuine relationships with residents, their families and the care team. I believe the little things matter —taking time to listen, understanding each person’s story, respecting their choices and supporting them to enjoy meaningful moments every day.

I have over 6 years of international management experience, which has helped me develop strong leadership, communication and organisational skills. I enjoy supporting my team, encouraging good practice and creating a positive environment where both residents and staff feel valued and supported.

I hold a Level 3 Diploma in Adult Care, a Level 5 Diploma in Leading and Managing Adult Care Services, and a Master’s degree in Advanced Engineering Management (Level 7). These qualifications, alongside my experience, continue to support my passion for providing effective leadership and maintaining high standards of care.

You will often find me joining in with residents’ activities, whether that is singing, dancing, sharing a laugh or simply enjoying a moment together. I may not have the perfect singing voice (and the residents may agree that it can be a little loud!), but I believe happiness, fun and creating memories are an important part of making a care home feel like home.

I aim to help create a place where residents and their families feel reassured, supported and confident that their loved ones are receiving care with kindness, dignity and compassion. I believe a great care home is built on relationships, teamwork and treating every person as an individual.

Mary Jones
Mary JonesJob Title:CookJoined: 2007

Mary Jones has proudly been a part of Bay Tree House for an incredible 19 years, bringing warmth, skill, and consistency to our kitchen and dining experience every single day.

Throughout her time with us, Mary has always worked as a Cook at Bay Tree House, preparing nutritious, home-cooked meals that residents look forward to and enjoy. Her ability to tailor meals to residents' preferences, dietary needs and cultural tastes has made her a cherished and dependable part of daily life in the home.

Mary's familiar face, calm presence, and dedication to her craft have helped make Bay Tree House feel like home for both residents and staff alike.

Lipna Issac
Lipna IssacJob Title:Senior Healthcare AssistantJoined: 2024

I am Lipna Issac, a Senior Care Assistant at Baytree House, where I have been part of the team for nearly three years. I am passionate about providing compassionate, person-centred care and building meaningful relationships with our residents.

I take pride in supporting residents to live with dignity, comfort, and happiness while working alongside my colleagues to maintain a warm and welcoming home. I feel proud to be part of the Baytree House family and to make a positive difference every day.

Shincy John
Shincy JohnJob Title:Healthcare AssistantJoined: 2023

I am Shincy, and I have been proudly working at Baytree House for nearly four years. During this time, I have built wonderful relationships with our residents and their families, and I truly enjoy being part of their daily lives.

I love making a difference through the little things: having a chat, sharing a smile, and making sure each resident feels cared for, respected, and valued. Baytree House feels like a second family to me, and I am proud to be part of a team that creates a warm and homely environment for everyone who lives here.

Frequently Asked Questions about Bay Tree House

What types of Care is Bay Tree House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bay Tree House have?

There are 46 Single Rooms.

What are the Facilities & Services at Bay Tree House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Bay Tree House to the centre of Wrexham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay Tree House to verify any information. View our terms and conditions. Bay Tree House has an Enhanced Service -more info.