Bay Tree House

99 Norman Road, Wrexham LL13 7BG
Review Us
9.0 20 Reviews
  • Bay Tree House, Wrexham
Bay Tree House is an exclusive residential care home located in a peaceful residential area of Wrexham, ideally positioned with easy access to the town and local community services. The home is known for its high-quality, person centred care and supportive environment that promotes independence, dignity and overall well being for each resident.

Residents at Bay Tree House benefit from a warm, welcoming atmosphere and thoughtfully designed facilities that support comfort and social engagement. The home features beautifully furnished en-suite bedrooms, two spacious lounges, a peaceful library room, a tearoom opening onto a secure courtyard garden, and communal areas that encourage relaxation, activity and connection.

Bay Tree House offers a range of care services including residential care, dementia care, convalescence and respite care. Care plans are tailored to individual needs, preference and lifestyle, ensuring personalised support that respects each resident's unique journey. A varied activities programme encourages engagement and a sense of purpose, with opportunities such as arts and crafts, gardening, film nights, baking and social events.

With a dedicated and compassionate team, Bay Tree House focuses on creating a true "home away from home" where residents feel valued, understood and connected to both the community and each other.
Show Bay Tree House on the Map

Care Provided by Bay Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1250 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1300

Fees are subject to individual assessment and are determined by care needs, room type and any additional services required. Standard fees include accommodation, meals, personal care, laundry services and access to activities within the home. Additional charges may apply for optional services such as hairdressing, chiropody, newspapers, specialist medical appointments or one to one support. Fees are reviewed periodically to ensure they remain aligned with assessed needs.

These prices are only a guideline, please contact Bay Tree House to find out the exact price for your requirements.

Contact Bay Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bay Tree House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • James Williams (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Visitors are welcome to attend the home throughout the week. They are encouraged to contact the home in advance to check resident availability and to support a calm and private visiting experience. Visits may take place in communal areas or residents bedrooms, depending on preference and suitability. Children and family members are welcome. Pets may visit by prior agreement with the home team. Visitors are asked to respect resident privacy and the daily running of the home during their visit.

Parking

  • Parking is available outside the home.

Bay Tree House Reviews (20)

9.0

Bay Tree House has a Review Score of 9.0 (8.977) out of 10, based on 6 reviews in the last 2 years.
Over all time Bay Tree House has 20 reviews.

Overall Experience
  • 16
  • 4
  • 0
  • 0
  • 0
Date Published
  • 20
  • 3
  • 3
  • 6
  • 14
Reviewer Connection to Bay Tree House
  • 8
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 20, showing 1-20
Review from Sarah G (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been here for one year and he is so happy. The staff are fantastic nothing is too much trouble . He feels truly at home which puts my mind at ease . I know he is well looked after and more importantly he is safe. There are lots of activities going on all the time . The communication is very
good if there are any problems which I have never encountered.
Reply from Doran Kennedy, Office Admin at Bay Tree HouseThank you for taking the time to share such kind words we'll pass them on to our amazing team, who will be touched to hear them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Son-in-law of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bay tree is a great place they look after my father in law very well and also they took great care of my mother in law last year and help a lot when we lost her they are still looking after my father in law and he is very happy there staff are all great the manager is very easy to talk too and looks
after everyone always available to talk if needed
Thank you all at bay tree
Reply from Doran Kennedy, Office Admin at Bay Tree HouseYour kind words mean the world to us. We'll make sure our amazing team knows how much they are appreciated
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Delphine D (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been a resident for 1yr now, my husband and I always remember the day we visited with my father inlaw as he was very kean to move in and asked could he move in there and then, we didn't have to wait long for the move which father inlaw was very excited about as he wanted more company
of others and realised he needed to around people who could help look after him in the way in which he needed but still be independent. Management have always been very approachable, friendly and helpful as have all staff and if there are any problems they are quick to help resolve, there has been some lovely wellbeing and enrichment activities/events were families are made more than welcome,
We feel our relitive is very much valued and supported in an exceptional manner and never have to worry, we know our loved one is cared for at baytree feel all staff /residents are an extention to our family as it has that warm loving caring atmosphere/approach.
Reply from Doran Kennedy, Office Admin at Bay Tree HouseThank you for your kind feedback. We'll make sure our amazing team receives your message.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian K (Daughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What more can I say about Bay Tree House other than the staff are brilliant? Mum was there nearly four years before she passed, they looked after Mum as if she was their mum. It's like a home from home. She was well looked after and very much loved and she loved them. Mum loved living there. The food
was very good and her clothes and things were well looked after. Mum really didn't want to go into a care home but after a week of being there she said I should have done this years ago, she made friends and Mum was very happy at Bay Tree. A big thank you for looking after Mum so well, as they go the extra mile. The staff make the residents laugh and our very cheery and they make every resident feel special.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny P (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bay Tree since September 2023 after a long hospital stay due to a fall. The management and staff are very attentive and kind and treat all residents as individuals with respect and dignity and provide an excellent standard of care. I don’t live in the area and whenever
I phone or visit they are very approachable and more than happy to discuss any aspects of my mum's ongoing care. Her clothes are always so beautifully laundered and hung up in her room which is immaculately clean and tidy whenever I visit. The cooks have gone above and beyond to encourage her to eat more and provide food she enjoys eating and the staff, where they can, give the residents options of how and where they like to spend their day. My mum is very immobile but is always assisted by cheerful staff with all her personal care needs day and night. The environment is cheery and bright and the wonderful team of regular staff provide a happy caring atmosphere with such commitment to their roles.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Wife of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was very well looked after. Staff pleasant and efficient. Carers lovely. Very clean everywhere.
Carers very patient with problem patients.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon J (Respite Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for 5 days respite and was not looking forward to it. But I am pleased to say she has enjoyed her stay.
She said the staff are absolutely brilliant and can't do enough for you.
She was very happy with her room and said everywhere was spotlessly clean.
Thanks to all the staff at
Bay Tree for making my mum welcome and looking after her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyndsey H (Daughter of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident in June and he has settled in extremely well and that is mostly thanks to the amazing staff! He tells me how hard they work and he always has a laugh with them! He loves the food, he is always clean and tidy and the staff and management are always there to answer any worries
or queries I might have! They are all so friendly and helpful and dad is really happy there and feels safe so for me, I feel he is in the best place! I can’t recommend Bay Tree House highly enough!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie C (Daughter of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Bay Tree House in July and the staff have been fantastic in helping him settle in and in making him feel welcome. The staff are always ready to answer any questions you may have.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle W (Daughter of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bay tree isn’t like a care home it’s like a hotel. It’s absolutely beautifully decorated and immaculate! Add to that the fantastic staff and management and this home is a winner. My mother is treated as an individual with dignity and respect and is loved and extremely well cared for. Nothing is
too much trouble and I am always kept well informed of any issues as and when required. I am 100% assured that mum could not be in a better place and the peace of mind this brings is priceless. Thanks, everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P C (Daughter of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the care home are all very friendly. Nothing was too much trouble for them. It was very clean and the laundry was an excellent idea. My Mum was in this care home for three weeks and was looked after very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Son of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home cared for my mum until she sadly passed away this month. Nothing was too much trouble for the staff and they cared for her with dignity and respect for what she was going through.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Friend of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care- my friend was in Bay Tree for about 8 months and the staff were unfailingly kind and caring with her and other residents. She was always clean and well looked after. The premises don't smell like a care home, very clean and attractive. The staff are friendly and responsive. Would recommend
to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Garry W (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown to my mother have been excellent. Well done Bay Tree House keep up the excellent work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet A (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is the best I have ever been in. It is spotless and beautifully decorated but the most important thing is the care at the home. The staff are all wonderful. Nothing is too much trouble to them all. The laundry service is excellent. I felt at ease when learning that my relative was being
looked after with care, love and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles B (Resident) assisted by family/friend published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good atmosphere and a willingness to redress your needs and requirements.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eric Vincent S (Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of this establishment is 1000% superb in every way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie Marie J (Niece of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie has been in the home for over 2 years. I find the staff extremely helpful and welcoming. I have visited my auntie on a regular basis, I find the staff go out of their way to make sure she's well presented and all her hygiene standards have been met.


I do feel that the staff : resident ratio

is stretched at times and occasionally the door takes a long time to be answered!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ernest S (Son-in-law of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very polite and are all willing to help in any way. Staff are very gentle with residents and go way beyond to make people comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann P (Partner of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering Bay Tree House, I was welcomed by a member of staff, shown to where my partner was sitting in the sitting room, other residents were sitting in the dining room eating their tea. The kitchen staff came and introduced themselves and asked what food he liked to eat, everyone in the lounge was
talking to one another. They are having building work done but it did not stop the running of the house.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (8.977)

Overview of Review Score

The Review Score of 9.0 (8.977) out of 10 for Bay Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Bay Tree House is calculated as follows: ( (56 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.202 Points relating to the number of positive Reviews for Bay Tree House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 6 Positive Reviews ÷ 9.2 = 0.652
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 16 Dec 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 19 Jan 2026

No Current Bed / Place Vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (3)

James

James Williams

Job Title: Site Manager Joined: 2025

James Williams is the Site Manager at Bay Tree House and has worked in the social care sector for over 17 years. His career began supporting adults with learning disabilities before progressing into residential elderly care and dementia care management. Through this experience, he has developed a strong commitment to person-centred care, safeguarding and quality improvement.


James has managed care homes across North Wales and has built a positive reputation with CIW for delivering well-led, safe and compassionate services. His leadership style focuses on empowering staff, strengthening operational standards and fostering an environment where residents can enjoy dignity, independence and meaningful engagement.


James works collaboratively with residents, families, staff teams and healthcare professionals to ensure personalised support that enhances well-being and quality of life. He is passionate about creating a warm, homely and inclusive environment where individuals feel valued and connected to the wider community.

No image found

Annmarie Jones

Job Title: Senior Health Care Assistant Joined: 2011

Annmarie Jones is a familiar and reassuring face at Bay Tree House, having dedicated more than 15 years to supporting residents, colleagues, and the wider home community. With over 15 years of experience in care, Annmarie brings both great practical skill and a warm, compassionate approach to her work every day.


She holds her Level 4 NVQ in Health and Social Care, demonstrating her commitment to continuous professional development and high-quality care practice.


Annmarie is local to Wrexham, and her knowledge of the community, services, and local networks makes her a valuable asset to residents and families alike, especially when helping people settle into Bay Tree and feel at home.
Whether providing hands-on care, supporting colleagues, or simply sharing a smile, Annmarie continues to be a key part of what makes Bay Tree the welcoming, person-centred home it is today.

No image found

Mary Jones

Job Title: Cook Joined: 2007

Mary Jones has proudly been a part of Bay Tree House for an incredible 19 years, bringing warmth, skill, and consistency to our kitchen and dining experience every single day.


Throughout her time with us, Mary has always worked as a Cook at Bay Tree House, preparing nutritious, home-cooked meals that residents look forward to and enjoy. Her ability to tailor meals to residents' preferences, dietary needs and cultural tastes has made her a cherished and dependable part of daily life in the home.


Mary's familiar face, calm presence, and dedication to her craft have helped make Bay Tree House feel like home for both residents and staff alike.

Frequently Asked Questions about Bay Tree House

What types of Care is Bay Tree House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bay Tree House have?

There are 46 Single Rooms.

What are the Facilities & Services at Bay Tree House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bay Tree House to the centre of Wrexham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay Tree House to verify any information. View our terms and conditions. Bay Tree House has an Enhanced Service - more info.