Wynne Crest

23-25 Cadwgan Road, Old Colwyn, Colwyn Bay LL29 9RE

Wynne Crest is a modern, spacious and friendly residential home quietly situated close to Colwyn Bay Town Centre and the local beach.

Providing residential and dementia care for 21 residents, the home takes the time to get know residents and understand their needs so that quality care can be tailored to the individual. A team of skilled staff are passionate about care, and this, along with freshly cooked food, spacious accommodation and friendly environment ensures all residents feel at home at Wynne Crest.

The home also provides respite care and have opened a day care service to provide all day care, healthy and nutritional meals, and activities ranging from live music to pamper days. Residents are free to drop in and leave at a time that suits them, and transport can be arranged.

Owner: Wynne Crest Ltd

Person in charge: Jane McAuley (Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 19

Shared Rooms: 1

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £481 – £520 (These prices are only a guideline, please contact Wynne Crest to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Wynne Crest: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.1 (maximum of 10) for Wynne Crest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Wynne Crest in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.364 for Wynne Crest is calculated as follows: ( (52 Excellents x 5) + (42 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 107 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.702 Points relating to the number of positive Reviews for Wynne Crest is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.2 Target = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Wynne Crest has a Review Score of 9.1 (9.066) from 9 Reviews


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wynne Crest?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wynne Crest

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Staff are very good with residents and visitors.
New management seems to be good and helpful.
The security of rooms is not always good, often left wide open, with the excuse that cleaners are operating. When I have gone to my mother's room, I have never seen a cleaner and could have wandered anywhere as there was nobody else around.
The overall impression is good but improvement could be made.

How likely would you be to recommend Wynne Crest? Likely

Overall Standard

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Average Rating:   3.6 out of 5

Verona Nosworthy, Admin Assistant at Wynne Crest responded to this review on 27 Dec 2017:

Thank you, for your feedback. Your feedback has been forwarded to the manager, to address the issue highlighted.

Everyone is very friendly, polite and helpful. My mother has been there for over a year (December 2016). She is very happy there. If there are any concerns the manager or a member of staff is very approachable, will listen and then act upon a request or concern.

How likely would you be to recommend Wynne Crest? Extremely Likely

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Average Rating:   5 out of 5

My husband lives here and is happy with the home, staff and food he has. His care is well met by the staff. Any concerns I have are listened to and taken on board by staff Everyone seems happy there.

How likely would you be to recommend Wynne Crest? Extremely Likely

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Average Rating:   5 out of 5

My sister and I are pleased with the care and support given to my parents. The staff are friendly and caring.
My dad is also happy with the care they all do their best to make things work? Could do with some sort of cupboard to store tooth brushes etc.

How likely would you be to recommend Wynne Crest? Extremely Likely

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Average Rating:   3.8 out of 5

Overall impression was a friendly, caring approach. When I lost consciousness through a TIA one one occasion, the response was quick, appropriate and caring. Cleanliness is marked below lower than it might have been because I was a resident at a time when regular staff were on holiday and no replacement could be provided.
Food and drink below is marked lower below thank it might have been because I am a vegetarian and lactose intolerant with a small appetite. I did appreciate that some vegetarian food (burgers and soya yoghurt) was brought in especially for me, very little fresh fruit was supplied.

How likely would you be to recommend Wynne Crest? Likely

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Average Rating:   3.8 out of 5

I spent five weeks in respite care in Wynne Crest.
Whilst the fabric of the Home is tired the owners are starting to address this on the recommendation of the Manager and rooms are being refurbished on a rolling basis and it is to be hoped the communal areas will follow.
The staff are caring, helpful and friendly. There is good clear leadership and staffing levels are being addressed as occupancy levels are increasing.
Offering long term, respite and day care provides a much-needed resource and add-on benefits such as activities, hairdressing etc provide wrap around care.The food is very good and the baking excellent. Visitors are warmly welcomed at any time throughout the day. There is a friendly but professional atmosphere which helps residents feel secure and cared for.

How likely would you be to recommend Wynne Crest? Likely

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Average Rating:   4.4 out of 5

Our friend has just become a resident, initially for respite care, while we are on holiday. His room is spotless, the staff are cheerful and friendly. The care plan is very detailed with his wishes being taken into account. The atmosphere is relaxed but very efficient.

How likely would you be to recommend Wynne Crest? Extremely Likely

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Average Rating:   4.6 out of 5

Although the fabric of the building is not brilliant the care given to my friend has been exemplary, over and above what you would expect form a residential care home.

How likely would you be to recommend Wynne Crest? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been particularly well cared for at Wynne Crest by committed, courteous staff. There is often singing on exercises or other activities going on and there are always staff around talking to residents. I would like to praise the staff for for the end of life care they are giving my mother, enabling her to remain in her own bed rather than being admitted to hospital. I cannot speak highly enough of the care, compassion and dignity they have shown.

How likely would you be to recommend Wynne Crest? Extremely Likely

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Average Rating:   4.7 out of 5

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