Bryn Eithin Hall Residential Care Home

30 Llanrwst Road, Colwyn Bay LL29 7YU

Bryn Eithin Hall in Colwyn Bay is a well appointed, comfortable residence, in its own 3.5 acres of mature grounds.

In addition to Full Time Care, they offer Day Care Services and Short Term Breaks for ‘Respite Care,’ from Highly-qualified staff, who give attention to each person's particular needs.

As a result of high standards Bryn Eithin has been presented with: "The Investors in Peoples Award", for Training and Education.

The home has been presented, by the Department of Environmental Health, with: 'Highest Five Stars award' for good quality food and hygiene.

For the enjoyment of residents, within this beautiful setting, carers present a variety of different but interesting activities.

For inquiries as to rooms available any one time, whether for Residency or Respite Care, ring the Manager, Mrs Helen Jones on 01492 531162

Owner: Dr B H Thomas and Mrs M C Thomas

Person in charge: Helen Jones (Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Both Private and NHS/Social services referrals. Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 20

Shared Rooms: 3

Rooms with ensuite WC: 19

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Bryn Eithin Hall Residential Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.6 (maximum of 10) for Bryn Eithin Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Bryn Eithin Hall Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.555 for Bryn Eithin Hall Residential Care Home is calculated as follows: ( (298 Excellents x 5) + (130 Goods x 4) + (35 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 465 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bryn Eithin Hall Residential Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bryn Eithin Hall Residential Care Home has a Review Score of 9.6 (9.555) from 39 Reviews


Average Ratings

  • Excellent
    27
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bryn Eithin Hall Residential Care Home?

  • Extremely LIKELY
    31
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bryn Eithin Hall Residential Care Home

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My mother has lived at Bryn Eithin Hall Residential Care Home for 7 weeks now. Her care has been excellent. The staff are amazing always treating her with dignity and respect. They also include me in her care and are always willing to listen to my queries. The house is beautiful and the food is excellent. My mum moved from another care home where she was very unhappy, depressed and anxious. She is now a different woman; happy and relaxed. An increase in the number of activities available would be the icing on the cake!

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has just moved to Bryn Eithin. Staff are very professional.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   3.8 out of 5

My parents, aged 98 and 94, share a spacious double room with ensuite bathroom. All the staff, carers and other staff, at Bryn Eithin are always patient, kind and cheerful and have been flexible over mealtimes, diet and other requests made by my parents. There is a welcoming atmosphere when I visit and the home is warm and nicely decorated. My parents' bedroom is always tidy, clothes and personal possessions put away in generous wardrobe and drawer space. Food is cooked on the premises by a good chef and my parents enjoy their meals. My only reservation would be that leisure activities appear to be limited, but apart from that, I would recommend Bryn Eithin to elderly people no longer able to live in their own home.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Friendly caring staff, personal attention, daily visit from chef to ascertain needs, handyman reacts quickly to requests, good range of activities on offer.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have found the home to be very welcoming to visitors such as myself and helpful in giving information about my stepmother when requested. The staff are patient with her and understand her dementia and adapt their care and approach to her accordingly to allow for this. I am free to come and go when I wish and drop in unannounced which is helpful as I live away from the home. When my father died in the home about fifteen months ago during the night, one of the staff stayed with him until he passed on which was a great comfort to me and my husband. I have been grateful for the overall care and duty that all the staff show to their residents at this late stage in their lives. I would recommend Bryn Eithin Hall.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My cousin has been in Bryn Eithin for 18 months now. During that time her care has been excellent. She looks better than she has in years! She settled in quickly and seems quite contented.

The staff are very good and treat the residents with respect. The overall atmosphere is very good and the management are constantly improving the rooms and the building.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   4.7 out of 5

Friendly staff. Very caring. Residents are always well looked after.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother states she is settled now (as settled as she is going to be). She is resigned to the fact that she now needs to be cared for. She is comfortable and says very well fed and all the staff are kind to her.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   4.2 out of 5

Excellent food. Very good service in all departments.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   5 out of 5

My father in this home. They provide excellent help and assistance to him, he is well cared for. Excellent cleanliness in his own bedroom, making him feel at home.
Staff are very caring and helpful.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Bryn Eithin is a superb care home. The staff are friendly and willing, the manager is very helpful.
The food is good, the care is good, I find it exceptional.
My aunt is very happy, she does share a room but doesn't seem to mind.
The meal times are flexible, when I take her out they will keep her tea for her. They are not rigid in any way. I am extremely lucky to have found such a great home for my aunty who is very happy.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been a resident at Bryn Eithin since 2015 during which time he has been well cared for, staff are always friendly and helpful and the highest levels of cleanliness and comfort are provided. Visiting is not restricted, the Care Home is open to inspection at any time.
We had tried several other establishments in Colwyn Bay and Rhos on Sea and I can honestly say that the standard of care at Bryn Eithin that my father receives is far superior in every aspect to that experienced elsewhere.
The owners, management and staff should be congratulated on the high standards they provide and particularly as they endeavour to cultivate a "family" atmosphere there. We are totally confident in the levels of care provided at this establishment and would not trust my father's welfare anywhere else. I would thoroughly recommend Bryn Eithin without any hesitation or reservation.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Good entertainment enjoyed.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Aunt has a lovely room and the staff are very caring. My Aunt enjoyed the Easter bonnet competition recently held at the home.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy - the room is always tidy and Mum is well cared for and happy. Food is good and caters for her specific needs (diabetic).
Staff are friendly and genuinely care for my mum.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Happy in the home and enjoying the food and like the staff.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   3 out of 5

Overall very good place for my mother considering her condition and needs.
The best aspect is all the carers on the frontline are long term loyal employees whose top priority is the resident.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I have only been in this home since October but straight away was made to feel most welcome by all the staff. I feel safe in my environment and happy. All the staff are excellent and very professional in their approach. The food that is supplied is excellent and a wide variety. I feel I can recommend this establishment to others because of the wonderful attitude and dedication of all the staff. Thank you.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Enjoy my own privacy. Staff are friendly and not interfering.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Wonderful care home. Clean, excellent food.
Staff are very caring and helpful.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very happy.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My sister is very happy at this home, staff are kind and considerate. Meals are excellent. Rooms are clean and tidy. A lovely garden room is being built for residents to enjoy. There is always a warm welcome from all at the home.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My husband and I searched through the lists of care homes in this area for my mum. We visited them all and decided on Bryn Eithin. We had a good feeling abut it and liked the stately design of the building.
We were made to feel very welcome by all the staff who are exceptional in their care for my mum.
The food is excellent as are the kitchen staff. We have only had the winter months here so hope that during the summer my mum will be able to benefit from the surrounding area and gardens. Very pleased.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Have been here a number of years, enjoy the family atmosphere. Staff are very helpful.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   5 out of 5

As a family we could not ask for more, Mum is so well cared for - Bryn Eithin isn't just a place for her to live, it is her home where she is safe, warm, clean and really well fed by staff who care. All the staff go the extra mile to make sure every resident is made to feel special. All we hear about care homes is negative comments, but this care home is so very special. Mum has been in Bryn Eithin for a year now and all our concerns over her safety before she went into Bryn Eithin have vanished - it is a truly lovely place.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff excellent, caring and always informative.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff have been very welcoming. They have allowed me to have Sky TV in my bedroom so I can watch what I want. The experience so far has been enjoyable and welcoming.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Quite happy, have only been here a few weeks am looking forward to having a phone in my room. Enjoy the food. It's a nice place to live.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I have only been here for a few weeks, I have settled in nicely. My family come to take me out, the grounds are beautiful and I have a lovely room. Staff are kind.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are friendly, helpful and attentive and hard working which I consider to be the most important aspect of any care home. My mother is treated with compassion, dignity and they are very empathetic towards her condition. The food is nice as are the drinks (tea and coffee is readily available when requested). The managerial staff are also very helpful and nice and were fine about us installing a sky box in the home. The facilities are clean and the rooms are spacious and overall the value for money is undeniable. I would without a doubt recommend Bryn Eithin to a friend.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

Satisfactory. Quite happy here, enjoying my food, enough activities that I want to participate. Love being here with the company.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Happy with the kindness shown by staff. I would prefer a smaller room. Quite happy with the food.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Likely

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Average Rating:   3.6 out of 5

The staff were very good at their job and helpful.
- My room was very nice and spacious but as recently decorated it smelt of paint.
- Meal times not ideal - especially evening meal at 3.45, too early.
- For my condition, the other residents seemed much older and more incapacitated - therefore not ideal company.
- There were very limited social activities and no outings - because of condition of many of the residents who preferred to sleep in the lounge.
- Lack of any more lounges.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Unlikely

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Average Rating:   3.6 out of 5

Susan Hanson, Manager at Bryn Eithin Hall Residential Care Home responded to this review on 10 May 2016:

We are sorry that on this occasion, the respite stay was not a fully enjoyable experience. I would like to respond to some of the comments, to help clarify. Our evening meal time is always at 4.45pm and never at 3.45pm, as commented. The residents range in ages with varying health. Our main meal of the day is served at 12.45pm, where a resident afterwards might choose to enjoy a short nap in an area of the home of their choosing. Our activities, whilst we try to please everyone, if a resident chooses not to take part or not to make use of the other seating area, we have to accept their choice and opinions. Our priority is for residents to feel that this is their home at all times, whether the stay is long term or respite and able to make their own decisions. Our apologies again and will also use this information as part of our own review process.

From my first meeting with the home manager, through delivering my 95 year old mother and settling her in, to speaking with various staff members and finally getting my mother's opinion/verdict. I have been thoroughly impressed with the professionalism, friendliness and caring attitude that Bryn Eithin offers. It was my mother's first experience of respite care and she and I are happy to think it will not be the last.Full marks to all the staff.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The understanding regarding my extra care needed now I find it more difficult to walk around on my own. I now need to use a walking frame and need more help with personal care. It all takes extra time and I don't always understand why I need help, so the patience here is very good. Everyone is very kind.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very pleasant and kind. Service users look neat and tidy and treated with respect and dignity. Very homely feeling. My mother loves being here.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

As a family we are all delighted at the excellent care she is receiving at Bryn Eithin care home.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied with everything.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife had been in residence at Bryn Eithin Hall for 4 weeks, during this period she has received outstanding care and attention from all the staff, 1st class accommodation and friendly people, the food has excelled. If she has a relapse i would be very happy for her to come back for future care, i would be very pleased for her to come here. A good homely atmosphere all around.

How likely would you be to recommend Bryn Eithin Hall Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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