Pembroke Haven Residential Home

Essex Road, Pembroke Dock SA72 6ED
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8.2 1 Review
  • Pembroke Haven Residential Home, Pembroke Dock
Pembroke Haven Residential Home in Pembroke Dock provides residential care for older people over the age of 65.

The home has 33 single rooms of which 31 benefit from ensuite facilities.

The friendly and skilled team goes above and beyond to ensure each resident receives the care and support they need.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 33 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Sue Mason (Responsible Individual)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 1

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Pembroke Haven Residential Home Reviews (1)

8.2

Pembroke Haven Residential Home has a Review Score of 8.2 (8.152) out of 10, based on 1 reviews in the last 2 years.
Over all time Pembroke Haven Residential Home has 1 review.

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Review from Miriam ( Mim) D (Wife of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was originally in Pembroke Haven for respite care but eventually was admitted in as a resident in July 2021 where he stayed very happily until he passed away in January 2024 aged 96 years.
He settled into his new home very quickly and was very happy there with the very caring and fun-loving
staff who all spoiled him and made him feel at home, I was allowed to visit as often as I could as were the rest of our family and friends. Pembroke Haven is a beautiful building with views of the river and a conservatory and patio which my husband loved. I strongly recommend this residential home and if necessary would be happy to spend my days here.
Reply from Jake Davies, Operational Director at Pembroke Haven Residential Home

Thank you so much for your kind and heartfelt review. Our dedicated and compassionate team takes great pride in ensuring that each resident feels comfortable, cared for, and part of our family. It is truly heart-warming to hear that he found joy in our home, from the warm atmosphere created by our staff. We are also pleased that you and your family felt welcome and able to visit as often as you wish, as we know how important those moments are. Your recommendation means a great deal to us, and we will continue to strive to provide the best possible care to all our residents. Thank you again for sharing your experience, wishing you and your family comfort and peace.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.152)

Overview of Review Score

The Review Score of 8.2 (8.152) out of 10 for Pembroke Haven Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pembroke Haven Residential Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.152 Points relating to the number of positive Reviews for Pembroke Haven Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 1 Positive Reviews ÷ 6.6 = 0.152
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pembroke Haven Residential Home

What types of Care is Pembroke Haven Residential Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Pembroke Haven Residential Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Pembroke Haven Residential Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pembroke Haven Residential Home to the centre of Pembroke Dock?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke Haven Residential Home to verify any information. View our terms and conditions. Pembroke Haven Residential Home has an Enhanced Service - more info.