Belle Vue

207/211 Newport Road, Roath, Cardiff CF24 1AJ
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1.4 2 Reviews
  • Belle Vue, Cardiff
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1054

These prices are only a guideline, please contact Belle Vue to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Belle Vue South Wales Ltd

Person in charge

  • Miguel Diakiesse (Manager)

Local Authority / Social Services

Admission Criteria

  • Home, NHS, Social Services, Private
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (1)

Parking

  • Parking to the rear of the home

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Belle Vue Reviews (2)

1.4

Belle Vue has a Review Score of 1.4 (1.400) out of 10, based on 1 reviews in the last 2 years. Over all time Belle Vue has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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1
1
1

Review from S N (Daughter of Resident) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I've had mixed experiences with this care home. The first time my mom stayed there, things went well. But the second time, I had serious concerns.
My mom has dementia and sometimes forgets how to walk. During one visit, I saw a staff member pulling her roughly instead of guiding her gently. When I
asked them to slow down, they completely ignored me. I had to help my mom myself. I consider this a safeguarding issue. When I picked her up, I noticed she wasn't wearing her hearing aid. Staff told me, "She doesn't want to wear it," which I don't believe is acceptable for someone with dementia with communication difficulties.
More recently when I applied for another respite ,the manager called me with a negative attitude, focusing only on my mom's mobility issues. Instead of discussing how they could support her, the conversation felt dismissive and unhelpful.
Please think carefully before choosing this home for your loved ones.

Reply from MIGUEL DIAKIESSE, Manager at Belle Vue

Th e information recorded or stated on this review by the services user's daughter is completely opposite what happen. Social worker contacted the home to book a respite for the 3rd time, when the home asked the updated care plan to the social worker has we noticed a decline on the services user's mobility. social worker asked for us to contact her daughter, when asked about her mum's update about her general condition, from that stated the accusations. When the services user left the services no complaint was made and staff was given present. how someone was not looked after then willing to your mother to go back the same place.

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Review from Paul L (Son of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here for four years the care she has received during her gradual decline with dementia has been outstanding. The care my mother has received and the support and her family have received has been outstanding and the warmth and diligence of the staff are excellent. My mum is
well cared for and most importantly happy. It is always a tough recognition that a parent needs full-time residential care but Belle Vue has lived up to every expectation. I cannot thank them or praise them enough.

Facilities

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Current Review Score: 1.4 (1.400)

Overview of Review Score

The Review Score of 1.4 (1.400) out of 10 for Belle Vue is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.4 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.400 for Belle Vue is calculated as follows: ( (1 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 10 Ratings = 1.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Belle Vue is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 0 Positive Reviews ÷ 7.8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Frequently Asked Questions about Belle Vue

What types of Care is Belle Vue registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Belle Vue have?

There are 33 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Belle Vue?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belle Vue to the centre of Cardiff?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belle Vue to verify any information. View our terms and conditions. Belle Vue has an Basic Service - more info.