Belle Vue Reviews (2)
1.4
Belle Vue has a Review Score of 1.4 (1.400) out of 10, based on 1 reviews in the last 2 years.
Over all time Belle Vue has 2 reviews.
Review from S N (Daughter of Resident) published on 17 July 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I've had mixed experiences with this care home. The first time my mom stayed there, things went well. But the second time, I had serious concerns.
My mom has dementia and sometimes forgets how to walk. During one visit, I saw a staff member pulling her roughly instead of guiding her gently. When I
My mom has dementia and sometimes forgets how to walk. During one visit, I saw a staff member pulling her roughly instead of guiding her gently. When I
asked them to slow down, they completely ignored me. I had to help my mom myself. I consider this a safeguarding issue. When I picked her up, I noticed she wasn't wearing her hearing aid. Staff told me, "She doesn't want to wear it," which I don't believe is acceptable for someone with dementia with communication difficulties.
More recently when I applied for another respite ,the manager called me with a negative attitude, focusing only on my mom's mobility issues. Instead of discussing how they could support her, the conversation felt dismissive and unhelpful.
Please think carefully before choosing this home for your loved ones.
More recently when I applied for another respite ,the manager called me with a negative attitude, focusing only on my mom's mobility issues. Instead of discussing how they could support her, the conversation felt dismissive and unhelpful.
Please think carefully before choosing this home for your loved ones.
Reply from MIGUEL DIAKIESSE, Manager at Belle Vue
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Review from Paul L (Son of Resident) published on 13 August 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been resident here for four years the care she has received during her gradual decline with dementia has been outstanding. The care my mother has received and the support and her family have received has been outstanding and the warmth and diligence of the staff are excellent. My mum is
well cared for and most importantly happy. It is always a tough recognition that a parent needs full-time residential care but Belle Vue has lived up to every expectation. I cannot thank them or praise them enough.
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Cleanliness
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Treated with Dignity
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Value for Money
Current Review Score: 1.4 (1.400)
Overview of Review Score
The Review Score of 1.4 (1.400) out of 10 for Belle Vue is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 1.4 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.400 for Belle Vue is calculated as follows: ( (1 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 10 Ratings = 1.4
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Belle Vue is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 0 Positive Reviews ÷ 7.8 = 0
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.