Arthur Jenkins, Pontypool, Torfaen
Arthur Jenkins, Pontypool, Torfaen
Arthur Jenkins, Pontypool, Torfaen

Arthur Jenkins provides residential accommodation for 29 older people, both male and female, in two separate units. The home is situated in its own grounds in Blaenavon.

One of the wings is a specialist dementia unit, the second is a 16-bed residential unit. There are also three lounges for residents to enjoy.

This warm and welcoming home has a variety of activities, and visits can be arranged to the home by dentists, nurses, solicitors, doctors and beauticians.

A menu of tasty and nutritious meals are prepared daily by the home's dedicated chef, and special dietary requirements are catered for.

Group: Hafod Care Association

Person in charge: Jane Saunders (Registered Manager)

Local Authority / Social Services: Torfaen County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 29

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents

Visiting:

Visitors welcome at any time to see relatives and friends whenever you choose. We advise that you avoid meal times - however if you wish to share a meal with friends or relatives please let us know and you can dine with them.

Parking:

Own car park onsite

Latest Care and Social Services Inspectorate Wales* Report on Arthur Jenkins: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Arthur Jenkins has a Review Score of 9.5 (9.516)

The Review Score of 9.5 (maximum of 10) for Arthur Jenkins is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Arthur Jenkins in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.516 for Arthur Jenkins is calculated as follows: ( (55 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 93 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Arthur Jenkins is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arthur Jenkins?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arthur Jenkins

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Vicar / Church Minister
    1

I have had the pleasure of visiting residents at this care home for many years. The staff are always friendly, helpful and extremely attentive to the needs of the residents and their guests. The care home is continually maintained to a very high standard in all aspects from the cleanliness to the high-quality entertainment provided for the resident's enjoyment and wellbeing.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother has had 7 years of excellent care from all staff at Arthur Jenkins. I can not fault their service

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Earlier this year I had to quickly find a care home for my father aged 95. Arthur Jenkins care home was recommended to me by a friend and I feel very lucky that my father is now happily settled there. It is always very warm, light and clean with a friendly welcoming atmosphere. There have been so many activities this month including a meal with entertainment for residents and their families and regular visits from playschool children.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum has been at Arthur Jenkins for several years and is happy there. The staff always interact with the residents take an interest in them personally. Mum is always clean and well turned out a hairdresser attends the home on a regular basis.
The food is varied and is of an excellent standard, family and friends were invited to their Xmas dinner with residents.
An excellent evening with good entertainment.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

While the rooms and buildings may be a little old and tired the staff and their care of the residents is first class. They all know the residents individually and therefore look after their needs.
I can only highly recommend this care home. It feels like one large family.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am very pleased with the care my mother receives.
The staff are approachable, friendly and treat the residents with dignity and respect. The manager has an open door policy and any issues are dealt with.
They have a great entertainment programme which the residents clearly enjoy. The annual Christmas Dinner is a huge success it means we can all have a Christmas dinner with my mother we can all be a family again together. When my mother has not been well doctors are called and I know they have her well being at heart.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at Arthur Jenkins for over three years. All the staff are friendly and understand my mother's needs, likes and dislikes. They always endeavour to involve her and other residents in activities and conversations.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

We feared that one of my church members was on deaths door, hopeless weak and infirm. She has had two weeks in this care home and her life has been transformed. A revived spirit and renewed confidence. The staff are wonderful. Seeing her radical improvement in health and wellbeing has made my Christmas! Thank you! Keep up the amazing work.

How likely would you be to recommend Arthur Jenkins? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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