Brwynog Reviews (1)
8.2
Brwynog has a Review Score of 8.2 (8.172) out of 10, based on 1 reviews in the last 2 years.
Over all time Brwynog has 1 review.
Review from Karen W (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise the staff at Brwynog enough for the exceptional care and compassion they showed my father during his seven-week stay. He was placed there as an emergency and the combination of his declining health and our unfamiliarity with the home heightened our anxieties. However, from my first visit,
it was evident that the staff genuinely cared for my father and all the residents, providing the best possible support even when his behaviour could be challenging.
I would like to extend a special thank you to management for their unwavering support. They ensured I was kept informed throughout this difficult time, despite the fact that I could only visit once a week due to the distance. In my professional capacity, I have visited many residential services and I can honestly say that the care my father received in Brwynog was outstanding, right up until and after his passing.
I would like to extend a special thank you to management for their unwavering support. They ensured I was kept informed throughout this difficult time, despite the fact that I could only visit once a week due to the distance. In my professional capacity, I have visited many residential services and I can honestly say that the care my father received in Brwynog was outstanding, right up until and after his passing.
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Treated with Dignity
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Value for Money
Current Review Score: 8.2 (8.172)
Overview of Review Score
The Review Score of 8.2 (8.172) out of 10 for Brwynog is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Brwynog is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.172 Points relating to the number of positive Reviews for Brwynog is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 1 Positive Reviews ÷ 5.8 = 0.172
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.