From the moment Mum moved in I knew she was in safe hands. The staff are genuinely kind, caring and great fun. They clearly have a real affection for Mum and treat her with warmth, dignity and humour every day.
The home is always spotlessly clean and beautifully maintained, with everything kept in excellent order. Call bells are answered incredibly quickly, laundry is washed overnight and returned promptly to residents' rooms, and nothing is ever too much trouble.
Communication with me has been excellent. I am kept informed, my questions are always answered, and nothing is ever too much trouble. Knowing Mum is not only safe but genuinely loved and cared for gives me enormous peace of mind.
Visitors are made to feel so welcome. Mum's friends regularly come to play bridge and are always greeted with tea, cake and smiles, helping her maintain friendships and enjoy life.
The care, compassion and professionalism shown by every member of staff gives me complete peace of mind.
