Springholme Care Reviews (3)
Over all time Springholme Care has 3 reviews.
Review from Bryn J (Son of Resident) published on 12 March 2021
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
After much discussion and assessments by both the social services and Springholme (which was recommended), he moved in.
Told if he had a negative COVID test he would not go into solitary isolation.
Told if he had a negative COVID test he would not go into solitary isolation.
All promises of service provision were totally against what had been discussed and accepted by the
home who said they could cater to his needs, him being a falling patient (balance inefficiencies).
Placed in isolation for 14 days (numerous heated discussions to hinder such as this was a life-changing experience and to place isolation on top was ridiculous)
Unable to undersign LPA during his stay due to mental capacity however had the capacity to undersign two large cheques within 3 days of each other? He has deteriorated and having fallen 4 times in one day, the latter rendering hospitalised.
Placed in isolation for 14 days (numerous heated discussions to hinder such as this was a life-changing experience and to place isolation on top was ridiculous)
Unable to undersign LPA during his stay due to mental capacity however had the capacity to undersign two large cheques within 3 days of each other? He has deteriorated and having fallen 4 times in one day, the latter rendering hospitalised.
Absolute communication blockage and very abrupt.
Appalling I do not recommend anyone put their loved ones in here – you will regret it. I could go on.
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Review from Elaine P (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My mother was a resident of Springholme Care for many years and the care given was, for the most part, exceptional and she was happy there. However, towards the end of last year, dementia overtook her. The level of care had slipped because I don't think the home catered for her condition. Eventually,
she was transferred to a Care Facility that catered for dementia sufferers and she passed away in March 2018. My complaint is the total lack of interest the home showed when, as a courtesy, I notified them of her passing. It upset me and had been playing on my mind so, in November, I wrote a letter to them explaining how shocked I was at their total indifference and lack of compassion. At the time she left the home, she was their longest staying resident. I received nothing back from them - no reply, nothing and confess to being terribly disappointed in their total lack of concern.
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Review from Gary C (Son-in-law of Resident) published on 5 June 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great views over the Menai Straits. All the staff were very friendly and pleasant. Everyone bends over backwards to be helpful. All the staff were very caring. Even the gentleman who helped move furniture and did odd jobs was great. The management seemed efficient, and the staff board was marked with
training schemes various staff had been on while working at the home. The charges were very reasonable under the circumstances. I would highly recommend going to see a number of homes and making your own decision, as I did. But I am able to recommend this particular home from personal experience.
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