Bonchester Bridge Care Centre, Hawick, Scottish Borders
Bonchester Bridge Care Centre, Hawick, Scottish Borders
Bonchester Bridge Care Centre, Hawick, Scottish Borders

Bonchester Bridge Care Centre is a residential care home for older people wit a mature parkland in the Scottish Borders.

Bonchester Bridge first became a care home in the 1950s and enjoys uninterrupted views of the surrounding countryside from every angle.

The home has 24 single rooms and four have en-suite bathroom facilities.

The care home has a programme of regular activities and entertainment every afternoon for residents who choose to join in.

The nutritional food plays a vital part in maintaining the health and well-being of all residents in care.

Group: St Philips Care Group

Person in charge: Lisa Lothian (Care Centre Manager)

Local Authority / Social Services: Scottish Borders Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Bonchester Bridge Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Bonchester Bridge Care Centre has a Review Score of 9.7 (9.664)

The Review Score of 9.7 (maximum of 10) for Bonchester Bridge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bonchester Bridge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.664 for Bonchester Bridge Care Centre is calculated as follows: ( (85 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 119 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bonchester Bridge Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bonchester Bridge Care Centre?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bonchester Bridge Care Centre

  • Daughter of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

The house is set in beautiful countryside. My mother has been a resident for three years and I that time I have had no complaints. The care workers are excellent, professional and friendly.
They understand my mother's particular needs and we have regular reviews to ensure her care package is the best it can be.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely care home, staff are excellent, make you feel welcome when you visit and are very caring towards the residents.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This gentleman was treated with the utmost respect from the first day he arrived at Bonchester Bridge Care Centre. Since that day he has been cared for and looked after extremely well, resulting in him settling in and integrating easily with both staff and residents. The staff are very nice, the meals are all home cooked on the premises to the highest quality and the home is clean, warm and welcoming. Visitors are made to feel welcome at all times.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister appears to be consistently well looked after and does not show any signs of distress.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have nothing but praise for the staff and all they do at Bonchester Bridge, they are all very caring and loving towards my mother and it is that which helped her to settle in so well. She is comfortable, warm and safe which is what I ask for my mother.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my father-in-law went into this care home in July 2017 he has received very good care and attention to him settling in. He is now feeling more at home and relaxed as it takes time when leaving your own home and family. Staff accommodation and food very good.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lisa Lothian, Home Manager at Bonchester Bridge Care Centre responded to this review on 08 Dec 2017:

I am so glad that you feel that your father in law has settled in well, as a staff team we very much enjoy spending time and looking after him

Overall an excellent care home with very committed management and kind, helpful, friendly staff. Lots of encouragement for residents to interact with regular activities if they want. The food is home cooked, varied and of an excellent standard.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lisa Lothian, Home Manager at Bonchester Bridge Care Centre responded to this review on 08 Dec 2017:

Thank you so much for your very kind comments, we as a team try our utmost to fulfil all ours residents daily needs.

Concerned about the consistently rising fees.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am so delighted with all aspects of the care my cousin is receiving at Bonchester, it is a wonderful place for needy people.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The driveway to Weens House is in a shocking state, bad enough for vehicles but impossible for wheelchairs. The inability to take my immobile uncle out for a walk in the good weather is an issue of major concern.

How likely would you be to recommend Bonchester Bridge Care Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Very Poor

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Awards / Recognitions

February 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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