Westerlands Care Home

Clifford Road, Stirling FK8 2AQ

Westerlands is an independent care home and registered charity number SC005702, offering single bedrooms for older adults.

The home is situated in its own expansive grounds in a quiet but central location in the city of Stirling. It has strong local links and caters for a wide range of personal needs.

Westerlands has two lounges, a large dining room, a sensory/relatives room, sensory garden and games area in the back garden. Westerlands also has a large patio area in the front garden.

Carers are fully resourced to provide person-centred care in a homely environment.

Family and friends are encouraged to play a key role in the decisions affecting their relative and life in general within the care home.

Westerlands was awarded all Grade 5's (Very Good) in its last inspection by the Care Inspectorate in October 2017. This is the fourth year in a row Westerlands have achieved all grade 5's.

Owner: Westerlands Association

Person in charge: Rod Lauder (Manager)

Local Authority / Social Services: Stirling Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Private, local authority and NHS.. Ages 60+.

Single Rooms: 23

Shared Rooms: 0

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Directions to Westerlands

By Train:
The railway station is situated within the town centre of Stirling. Westerlands is approximately 30 minutes walk of 5/10 minutes taxi ride and is situated beside Stirling Community Hospital.

By Bus:
There are 2 bus services available from main bus station:

Easyborder
Stirling/ Community Hospital Circular

By Car:
From Glasgow
Take M80 to Stirling and exit at Junction 9 – at Pirnhall roundabout take 3rd exit onto B8051. At the next roundabout take 2nd exit. At next roundabout take 1st exit. At the next 2 sets of traffic lights go straight on. After the 2nd set of traffic lights take right turn at roundabout into Clifford Road continue on the road for about 150 metres and in front of you will be two pillars which marks the entrance to the grounds of Westerlands Care Home.

From Edinburgh
Take M9 to Stirling and exit at junction 9 – at Pirnhall roundabout take exit onto B8051. At the next roundabout take 2nd exit. At next roundabout take 1st exit. At the next 2 sets of traffic lights go straight on. After the 2nd set of traffic lights at a mini-roundabout take the right turn into Clifford Road continue on the road for about 150 metres and in front of you will be two pillars which marks the entrance to the grounds of Westerlands Care Home.

Visiting:

Visitors welcome at any time.

Parking:

Parking is available next to the front door.

Latest Care Inspectorate* Report on Westerlands Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.5 (maximum of 10) for Westerlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westerlands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Westerlands Care Home is calculated as follows: ( (72 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.685 Points relating to the number of positive Reviews for Westerlands Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.6 Target = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Westerlands Care Home has a Review Score of 8.5 (8.530) from 7 Reviews


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerlands Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerlands Care Home

  • Brother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mother, who suffered from mixed dementia, was a resident of Westerlands for 4½ years until her passing. We found management and staff to be consistently welcoming, respectful and genuinely always having the best interests of the residents at heart. Like the building and grounds, Westerlands staff have character as individuals - not corporate clones - yet are managed as a very effective team.
Westerlands quickly became a proper home for my mother and staff were excellent at managing times of distress as her condition worsened. Communication with us was always prompt and courteous. The care home may not yet have every mod con, though improvements are always ongoing, but their heart is absolutely in the right place with highly professional standards. We could rest much easier knowing that she was really well looked after and was as happy as possible given her illness.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother had been in Westerlands for 3 1/2 years. She had advanced dementia. The care hse received was outstanding throughout.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Average Rating:   5 out of 5

As you open the door, I feel the care of the people towards residents and visitors is exceptional as I have been at other homes and have never felt that. This is most important as you worry that your relative is being cared for. In this instance, it's my sister. They take my sister out uptown etc. she has her hair done and nails and any other things she wishes. They always keep myself and my daughter up to date if there is anything we need to know.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother who suffered from dementia was resident in Westerlands from 2011 until her death in April 2017. It is extremely homely and my mother settled very quickly into the pleasant surroundings.
The staff are very friendly and supportive and were especially helpful latterly when her health deteriorated. Nothing was ever too much trouble and they were welcoming and prepared to spend time with the family. They are always looking to improve on already excellent care. The welfare of the residents always comes first.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My brother went into Westerlands Care Home on 25th April 2016 and was there until his death on the 1st October 2016. During that time, he was treated wonderfully by all members of staff and he spoke highly of them all. On my frequent visits, he often told me how everyone went out of their way to make sure he and the other residents were well cared for.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Myself and my mum have been around some of the more modern care homes in the area, then we went to Westerlands in which my aunt is now a resident. It is the most homely place you could ever imagine. The staff are incredible and so welcoming towards residents and visitors. The care provided is second to none. Meals, activities, outings and 1 to 1 care all are at a very high-level. Xmas parties a must, we had a great time, keep up the good work.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am delighted with the level of care that my sister gets at Westerlands, where the staff have worked extremely hard to ensure that she receives the best possible care at this most difficult time in her life.

How likely would you be to recommend Westerlands Care Home? Extremely Likely

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Care / Support

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Treated with Dignity

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Average Rating:   4.7 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 22 hours ago

2nd floor bedroom available for short-term care. Self-funded or local authority funded placement.

Awards / Recognitions

April 2012

October 2011

April 2011

Employer of the Year 2011

Recipient: Westerlands Care Home

Date: Friday 22 Apr 2011

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westerlands Care Home