Westerlands Care Home

No praise high enough for the love, support, care and attention our mother received from what became her second family at Westerlands. From the time she arrived, she felt like she was in a five-star hotel and couldn't believe her luck that she could be waited on hand and foot, as needed, as long as she lived. She loved: - the delicious, freshly cooked, solid Scottish fare, - her freshly decorated room, - the lovely, open, spacious garden and driveway, - the magnificence of the old building with all of its unique features, no two rooms the same, - the sensitivity, patience, care and attention of every member of the hand-picked staff - the ongoing accessibility, caring, leadership and involvement of the manager himself, and his duty managers, with residents, family and staff. As a family, we felt nothing but gratitude and relief for the welcome and support we always received as part of her team, as well as knowing our calls, requests or input would all be answered and responded to promptly.

My mum sadly passed away in Westerlands on the 8th of January 2021. She was in the care home for 4-years and me and my family couldn't praise all the staff enough for the care that they gave my mum. They phoned us every time something was wrong with mum, nothing was ever a problem for them. I would recommend this care home to everyone; they are a credit to Westerlands and to themselves. When this covid is over, myself and my family will be looking forward to going to the summer and Christmas fairs, and to see all the staff again. So I would like to thank all staff including the manager. A massive thank you from the bottom of our hearts; you will always be in our hearts.

Thanks to all the wonderful staff for looking after my Gran.

We really cannot recommend Westerlands highly enough.

Everyone was so kind to us, they were so friendly and helpful and they made us so welcome.

From the minute we viewed Westerlands Care Home my friend knew this was the place she would like to live. From the management to the staff team, her care was outstanding. The residents were treated with dignity and respect. As I have said Westerlands gave my friend outstanding care and I cannot thank them enough. They were always friendly and approachable.

My mother was 89 when she chose to move to Westerlands. She visited and immediately felt welcome and decided this was the place for her. Prior to moving in she had a small stroke which limited her vision and mobility.

The initial care and attention she got from the staff was outstanding, as my mother's health deteriorated and she was bedridden that care and attention only increased. I cannot praise highly enough the commitment and care that all the staff gave my mother.

The welcome we received from the staff on each visit, including the cup of tea, made us feel like part of their big family.

For my mothers last two weeks one of the family was with her 24/7. We were well looked after and received meals there. When my mother passed away there was a quiet efficiency, care and compassion in making arrangements including members of staff attended my mothers funeral.

I can only offer my highest recommendation and thanks from my family for the care you gave our mother. Thank you.

I feel my mother is looked after extremely well in a safe and caring environment. Staff are always professional and approachable. I would highly recommend this care home.

The manager and staff of this care home have been really helpful, patient and caring to my 93-year-old mother. I really could not have expected better.

Having had experienced poor care from a previous care home, I was very anxious when my mother required full-time residential care. We researched and visited several care homes and to be honest, nothing really jumped out, but when we entered Westerlands Care Home we immediately thought this was different, and after speaking to the manager and doing the “home tour” we knew this was the place for my mother. The place felt and looked like a home and not an institution.

When my mother moved into Westerlands she started improving immediately. My mother came out of her shell, started showing her true personality and having fun.

The Westerlands people not only looked after my mother's needs but her visitors were made very welcome and made to feel as if they were part of the Westerlands “family”.

On a financial note, Westerlands were excellent value for money compared to other care homes. My mother was self-funding, so this was quite an important criterion.

My gran spent the last 8 months of her life as a resident in Westerlands after my grandad passed away very suddenly. We as a family were very wary picking the right home as we hadn’t had the best experience in the past whilst my gran was in respite! However, we knew as soon as we entered Westerlands it was perfect for Gran. It’s such a homely place where we were all made to feel welcome by all staff and built a good relationship with them. Every week there were different things going on for the residents including an on-site hairdresser. My gran celebrated her birthday whilst there and a homemade cake was baked for her which was so thoughtful and such a lovely gesture and we all sang happy birthday along with the others residents. Nothing is too much trouble for the staff and we knew we could sleep at night knowing our gran was being well loved and cared for.

Following the sudden death of my grandfather, who had provided care at home, we were forced to find alternative care for my grandmother. Having had a bad experience with respite in another care home, we, as a family, were anxious to find the right home.

From the moment we attended Westerlands for an informal visit, we were made to feel welcome. The residents all appeared happy and active and the smell of home cooking made it feel even more homely.

The transition from home to care home was planned for and my grandmother was kept at the centre of these plans. The staff really took time to get to know her personally.

My grandmother thrived during her time at Westerlands, she was allowed the freedom to be herself, to make her wants known and to express her views. We were always welcomed during visits and really well cared for too.

I can’t thank the team at Westerlands enough for all they did for my grandmother and for us as a family.

Westerlands quickly became a proper home for my mother and staff were excellent at managing times of distress as her condition worsened. Communication with us was always prompt and courteous. The care home may not yet have every mod con, though improvements are always ongoing, but their heart is absolutely in the right place with highly professional standards. We could rest much easier knowing that she was really well looked after and was as happy as possible given her illness.

My mother had been in Westerlands for 3 1/2 years. She had advanced dementia. The care hse received was outstanding throughout.

As you open the door, I feel the care of the people towards residents and visitors is exceptional as I have been at other homes and have never felt that. This is most important as you worry that your relative is being cared for. In this instance, it's my sister. They take my sister out uptown etc. she has her hair done and nails and any other things she wishes. They always keep myself and my daughter up to date if there is anything we need to know.

The staff are very friendly and supportive and were especially helpful latterly when her health deteriorated. Nothing was ever too much trouble and they were welcoming and prepared to spend time with the family. They are always looking to improve on already excellent care. The welfare of the residents always comes first.

My brother went into Westerlands Care Home on 25th April 2016 and was there until his death on the 1st October 2016. During that time, he was treated wonderfully by all members of staff and he spoke highly of them all. On my frequent visits, he often told me how everyone went out of their way to make sure he and the other residents were well cared for.

Myself and my mum have been around some of the more modern care homes in the area, then we went to Westerlands in which my aunt is now a resident. It is the most homely place you could ever imagine. The staff are incredible and so welcoming towards residents and visitors. The care provided is second to none. Meals, activities, outings and 1 to 1 care all are at a very high-level. Xmas parties a must, we had a great time, keep up the good work.

I am delighted with the level of care that my sister gets at Westerlands, where the staff have worked extremely hard to ensure that she receives the best possible care at this most difficult time in her life.