Thorney Croft

12 Sycamore Way, Stranraer DG9 7BY
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9.1 20 Reviews
  • Thorney Croft, Stranraer
Thorney Croft is a warm and welcoming residential care home in Stranraer. It provides specialist care for up to 60 older people and people living with dementia.

Thorney Croft has some wonderful spaces to relax in and enjoy company, including an activities room, TV lounges and small kitchenettes. As a specialist dementia service, furnishings and lighting are purpose-designed to meet the needs of people they support. The home has beautiful sensory gardens, so that everyone can enjoy relaxation and activity outdoors.

Everyone who lives at Thorney Croft has their own comfortable and spacious, en-suite bedroom which they are encouraged to style their room to their own personal tastes.

The home runs an extensive activity programme including one-to-one and group activities, such as arts and crafts, reminiscence sessions, pamper days, gardening and cinema nights. Residents are also supported to enjoy days out in the community too. Staff spend time getting to know the people they support so they are able to offer activities that meet their different passions and interests.

The team is comprised of trained professionals who are passionate about providing the highest standard of care. With empathy, respect, and kindness at the forefront of everything they do, staff members are dedicated to fostering meaningful connections with residents and their families which promotes residents to lead full, happy and independent lives. Every resident has a named key worker who helps develop their own personalised care alongside their relative or family member.

Meals are cooked onsite by the kitchen team and are tailored to residents' preferences offering choice and catering to any dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Prices exclude therapeutic activities such as hairdressing and chiropody.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Higgins (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Onsite parking available for visitors

Thorney Croft Reviews (20)

9.1

Thorney Croft has a Review Score of 9.1 (9.137) out of 10, based on 7 reviews in the last 2 years.
Over all time Thorney Croft has 20 reviews.

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Reviewer Connection to Thorney Croft
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Total of 20, showing 1-20
Review from J R (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The premises are nice and well kept. The staff are friendly and caring.
Reply from Georgea Buckle, Operations Executive at Thorney Croft

Thank you for your kind words. We're glad you found the home well-kept and our staff caring and friendly. Your feedback is truly appreciated.

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Review from Angela M (Granddaughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my nana has come into Thorney Croft, the staff have been very good and helpful and making her feel very welcome.
Has been thoroughly enjoying all the different activities, this has made her interact with other people.
Reply from Phil Benson, Executive Director of Operations at Thorney Croft

Thank you for the lovely review. We will share your feedback with the team!

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Review from Irene S (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother has only been a resident for a number of weeks, she has settled in extremely well due to the care and kindness she has received from all staff members. All her physical and mental health needs are being met, and although encouraged to participate in activities, when she does not wish
to her decision is respected. In her own words, "she wants for nothing". As daughter of a new resident, I have found the Manager, Seniors and Care Staff excellent at communicating information I need to know about my mother's wellbeing, or about the Home in general. They were also very approachable and understanding of the initial stress and sadness experienced by both my mother and myself when she first became a resident, leaving her own home.
Reply from Phil Benson, Executive Director of Operations at Thorney Croft

Thank you for such a lovely review. We are so pleased your mother is settling in well! We will share this lovely feedback with the team at the home!

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Review from Fiona M (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only say that I have been delighted with the care my dad has received since moving into Thorney Croft in June 2024. It was a traumatic time for myself when realising my Dad needed more care than I was able to manage. I was pleasantly surprised when visiting the home with the layout, rooms, communal
areas and how clean and fresh it was. My Dad has settled in well and has a great rapport with staff. They treat him with kindness, respect and are very caring towards him. I can and would approach staff if I had any concerns but up until now have had none. Having dreaded my Dad entering a care facility I can only say it has been very positive for my Dad and myself. Well done all!
Reply from Phil Benson, Executive Director of Operations at Thorney Croft

Thank you so much for your kind review. We will pass this on to the care team at the home!

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Review from J E (Husband of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thorney Croft have provided very good care for my wife and greatly helped her recovery. The staff are very caring and have helped her come to terms with a situation that she finds difficult. They make sure I am included in her care and we both feel as if we are part of one big family.
Reply from Georgea Buckle, Operations Executive at Thorney Croft

Thank you so much for your kind review. We will pass this on to the care team at the home!

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Review from W C (Next of Kin) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thorney Croft have taken into account the service user's needs and and have offered a bespoke care package. The staff are very friendly and have gone out of their way to welcome her and help her feel at home. We are very satisfied with the level of care given.
Reply from Georgea Buckle, Operations Executive at Thorney Croft

Thank you for your lovely feedback! We're so pleased to hear that the bespoke care package and warm welcome have helped her feel at home. It's wonderful to know you're satisfied with the care - we'll share this with the team!

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Review from R A (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I saw first-hand the care and attention provided to my mother and the other residents at their Mother's Day Afternoon Tea. Mum appeared to really enjoy herself. It was lovely to see the care provided in welcoming family members too and the Quiz organised by the Activities Coordinator which was great
fun but still maintained the residents’ dignity.
Reply from Georgea Buckle, Operations Executive at Thorney Croft

Thank you for your kind words! We will pass this onto the team and Activities Coordinator at Thorney Croft!

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Review from M M (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good for the elderly, especially for people who cannot get around on their feet.
The things that need to be improved are the amount of staff on at weekends as firstly you cannot get staff to answer the door to let you in (waited 25 minutes once), and also elderly people needing
to go to the toilet have to wait on a 2nd staff member for help, and several times they have to go look for a hoist. Not very dignifying.
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Review from E M (Wife of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is good, but there always seems to be a shortage of staff. Which is unfair to the residents and staff.
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Review from Gordon F (Son of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are always very attentive to my mother's needs. They have been through hell and back during Covid19. They deserve a pay rise for the job they do.
Limited activities due to restrictions.
Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Thorney Croft

Thank you for taking the time to complete a review for our home which we really appreciate. We will pass on your comments to all the team.

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Review from H L (Daughter of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff do an outstanding job - treating residents and their families with dignity. They are always professional and have a sense of humour. There are difficult times ahead for all care homes but I know they are committed to their work and it is so important people recognise how valued and appreciated
care workers are. It is important to highlight that within Thorney Croft there is a feeling of family and the enormous kindness other families extend to residents who maybe don’t have many visitors.
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Review from Maxine B (Daughter of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise the staff at Thorney Croft enough. Every single one from management to cleaners and all care staff are kind, respectful and pleasant. They made Mum's transition into a care setting a very positive experience. Mum is happy, safe and settled in her surroundings. Mum is being cared for
by attentive staff who take the time to get to know her and her needs and they welcome our family in to visit regularly. We would highly recommend Thorney Croft for your loved one.
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Review from R G (Son of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both mum and dad are being looked after well and are as comfortable as can be expected.
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Review from William M (Brother of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff and helpful.
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Review from Bob F (Son of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very settled here. Though a "private" man he trusts the staff when needed and appreciates the care and dignity they give him at 99 he rarely takes advantage of the activities provided.
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Review from R L (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff are great but there are clearly not enough of them as I often see the residents just sitting in silence. While there are plenty of activities in the home in general, there are not enough staff to sit and talk to the residents, read with them, play dominoes etc. I'm sure the staff would
like to have time to do this.
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Review from Douglas M (Husband of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered Thorney Croft on 9th January 2019 and from the word go, have nothing but praise for staff, including admin. After 54 years together, it was extremely difficult to adjust but the help and assistance given by staff have been exceptional in caring for my wife and supporting myself.
Nothing
appears to be too much trouble.
A very difficult situation made easier by people who very obviously care about what they do.
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Review from Alan J (Husband of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Thorney Croft is absolutely first class. The care, food and hygiene are excellent.
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Review from C B (Friend of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit my friend on a regular basis. My friend rarely complains about his care and on the evidence I have witnessed is always addressed politely and treated with dignity.
The staff are polite and pleasant towards myself. An update of his general wellbeing is more difficult as his folder is rarely
in his room and unless a senior is available, information is not shared.
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Review from Hugh M (Son of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
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Current Review Score: 9.1 (9.137)

Overview of Review Score

The Review Score of 9.1 (9.137) out of 10 for Thorney Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Thorney Croft is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.283 Points relating to the number of positive Reviews for Thorney Croft is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 31 Jan 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Adequate (3)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 09 Sep 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Thorney Croft

What types of Care is Thorney Croft registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thorney Croft have?

There are 60 Single Rooms.

What are the Facilities & Services at Thorney Croft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thorney Croft to the centre of Stranraer?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thorney Croft to verify any information. View our terms and conditions. Thorney Croft has an Enhanced Service - more info.