Thorney Croft

Staff are very good, well run, compassionate people under hard circumstances, well done. Food looks really good, peeps are well taken care off, special mention to Kyle and lynne , amazing people, with amazing people beside them . Lots of love to yous

Very approachable management. Open friendly staff. Family and friends made to feel very welcome when visiting.

I cannot praise your staff highly enough every single one of them are amazing, dedicated, caring, patient, your company should be very very proud of them all I've been going in now for a year now and its always the same such a wonderful feeling of contentment well done to everyone.

My wife receives very good care at Thorney Croft. Despite being short staffed at times the staff remain cheerful and do their best to meet residents needs. Although my wife can't often attend activities there are many that would interest her. Overall a very friendly care home.

Despite mum's condition and health deteriorating this month, the staff at Thorney Croft have been extremely kind, caring and attentive, arranging for medical reviews and assessments and ensuring all aids to help mum remain comfortable and have the best quality of life available. They liaise well with the family and keep us updated at all times. Mum has been cared for with compassion, dignity and respect. As a family, we are extremely thankful to them all.

We were welcomed on arrival with several staff assisting us to the room. We were made comfortable in the room and had the lay out of the room explained including the ensuite facility. The sleeping arrangement was comfortable with staff assisting in undressing for bed, the staff are helpful, caring and enthusiastic.

Charlotte

The premises are nice and well kept. The staff are friendly and caring.

Has been thoroughly enjoying all the different activities, this has made her interact with other people.

Although my mother has only been a resident for a number of weeks, she has settled in extremely well due to the care and kindness she has received from all staff members. All her physical and mental health needs are being met, and although encouraged to participate in activities, when she does not wish to her decision is respected. In her own words, "she wants for nothing". As daughter of a new resident, I have found the Manager, Seniors and Care Staff excellent at communicating information I need to know about my mother's wellbeing, or about the Home in general. They were also very approachable and understanding of the initial stress and sadness experienced by both my mother and myself when she first became a resident, leaving her own home.

I can only say that I have been delighted with the care my dad has received since moving into Thorney Croft in June 2024. It was a traumatic time for myself when realising my Dad needed more care than I was able to manage. I was pleasantly surprised when visiting the home with the layout, rooms, communal areas and how clean and fresh it was. My Dad has settled in well and has a great rapport with staff. They treat him with kindness, respect and are very caring towards him. I can and would approach staff if I had any concerns but up until now have had none. Having dreaded my Dad entering a care facility I can only say it has been very positive for my Dad and myself. Well done all!

Thorney Croft have taken into account the service user's needs and and have offered a bespoke care package. The staff are very friendly and have gone out of their way to welcome her and help her feel at home. We are very satisfied with the level of care given.

I saw first-hand the care and attention provided to my mother and the other residents at their Mother's Day Afternoon Tea. Mum appeared to really enjoy herself. It was lovely to see the care provided in welcoming family members too and the Quiz organised by the Activities Coordinator which was great fun but still maintained the residents’ dignity.

The things that need to be improved are the amount of staff on at weekends as firstly you cannot get staff to answer the door to let you in (waited 25 minutes once), and also elderly people needing to go to the toilet have to wait on a 2nd staff member for help, and several times they have to go look for a hoist. Not very dignifying.

Care is good, but there always seems to be a shortage of staff. Which is unfair to the residents and staff.

Limited activities due to restrictions.

The staff do an outstanding job - treating residents and their families with dignity. They are always professional and have a sense of humour. There are difficult times ahead for all care homes but I know they are committed to their work and it is so important people recognise how valued and appreciated care workers are. It is important to highlight that within Thorney Croft there is a feeling of family and the enormous kindness other families extend to residents who maybe don’t have many visitors.

We cannot praise the staff at Thorney Croft enough. Every single one from management to cleaners and all care staff are kind, respectful and pleasant. They made Mum's transition into a care setting a very positive experience. Mum is happy, safe and settled in her surroundings. Mum is being cared for by attentive staff who take the time to get to know her and her needs and they welcome our family in to visit regularly. We would highly recommend Thorney Croft for your loved one.

Both mum and dad are being looked after well and are as comfortable as can be expected.

Friendly staff and helpful.