Ardenlee Care Home

72 Bullwood Road, Dunoon PA23 7QJ
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9.3 14 Reviews
  • Ardenlee Care Home, Dunoon
Ardenlee Care Home is a 32 bedded residential care home in Dunoon.

The home sits in its own grounds with scenic views over the sea, woodland and gardens. It is just minutes from Dunoon town centre so residents have good access to public transport, shops and amenities. Each of the 32 bedrooms is en-suite with television points. The home also features lounge and dining areas with magnificent views to look out on, and an elegant ballroom for social occasions.

The staff take pride in providing a high standard of quality care to each individual resident. Chefs take pride in providing home-cooked, nutritionally balanced meals. Activities are varied and provided on a one to one basis and also in a group. Local links to the community are well established and many local entertainers enjoy coming to the home.

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Care Provided by Ardenlee Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Annemarie McNaught (Service Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Ardenlee Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,650
    • Self-Funded Residential Dementia Care £1,200 – £1,650
    • RESPITE Self-Funded Residential Care £1,200 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,650
  • (these prices are only a guideline, please contact Ardenlee Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently in accordance with stage 3 Scottish Government Guidance during the COVID-19 pandemic


  • Parking

  • Ardenlee has an off-road car park at the front of the house for all visitors. There is accessible parking at the rear of the home, this is also for emergency vehicles.


Ardenlee Care Home Reviews (14)

9.3

Ardenlee Care Home has a Review Score of 9.3 (9.290) out of 10, based on 8 reviews in the last 2 years. Over all time Ardenlee Care Home has 14 reviews.

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Review from J M (Husband of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Ardenlee Care Home since August 2024, so it is now 6 months in the home and my three daughters are very pleased with how she is looked after and we are happy with every aspect of the care. Everyone has been so kind to us all and everyone looks after my wife so well, she is now settled
and as happy as she can be.

Reply from Annemarie McNaught, Manager at Ardenlee Care Home

Thank you on behalf of all the team at Ardenlee, we truly value your very kind words. I will be sure to share your review with the team.


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Review from S L (Son-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardenlee Care Home is an excellent care home. My mother-in-law when admitted, was a very frail old lady with dementia refusing to eat. Basically starving herself. After 6 months of being cared for, she is back to the woman I knew. The staff are very attentive and friendly and the home itself is spotlessly
clean. I cannot praise it enough. Well done to all involved in the running of this facility you are providing first-class care all with a smile on your faces!

Reply from Annemarie McNaught, Manager at Ardenlee Care Home

Thank you so much for your lovely review. I will share your lovely comments with the team at Ardenlee.


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Review from L H (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has recently moved into Ardenlee after a very long stay in hospital. Dad has settled in well already and I have found the staff to be engaging with both of us. Nothing appears to be a problem to the staff and they are all happy and smiling with residents. There appears to be a wonderful rapport
between residents and the carers, which is wonderful to watch.

Reply from Annemarie McNaught, Manager at Ardenlee Care Home

Thank you so very much for your kind words, It is much appreciated and I will be sure to share this with the team!


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Review from Paula M (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff team at Ardenlee enough for what they have done for Mum since she moved here in July, I've never seen her so happy, confident and sociable as she is now. She loves all her weekly trips out to the craft club, library, supermarkets and her favourite sewing shop to buy more wool.
The new activities coordinator has been fantastic at getting everyone involved in a selection of fun daily activities and putting big smiles on everyone's faces. We really enjoyed the family dates, the Halloween party and bingo night were 2 of our favourites!

Reply from Annemarie McNaught, Manager at Ardenlee Care Home

Thank you very much for your lovely review of Ardenlee Care Home. It is much appreciated and I will be sure to share this with the team! We look forward to more events and hope you can join us


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Review from Frances T (Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was advised that I was coming to live at Ardenlee Care Home, I had no idea of what to expect, I was met by two of the lady carers who, to my surprise, met me with a very warm welcome. The carers then led me to my room which is lovely, has a great view and to my surprise, has its own toilet with
a door into the bedroom. The room has a wardrobe, fitted shelves and a very nice, comfortable bed. I have plenty of drawers for my clothes and shelves plus a wardrobe and very good shelving for my many books. In short, I love my room. Thank you so much. Thank you to the carers.

Reply from Lindsay McCulloch, Regional Director at Ardenlee Care Home

Thank you, Frances, for your positive comments. I am pleased to hear how happy you are at Ardenlee and I will pass your lovely comments on to the team.


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Review from Karen H (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all friendly and caring. The main area has recently been refurbished to a good standard. Rooms vary in size, my mother's room is quite small.

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Review from James H (Husband of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm in every day to the home and find a good welcoming place. My wife is happy and that is all that matters.

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Review from C M (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ardenlee Care Home is close to town and has a beautiful view for the residents in the common area. There are daily activities to keep the residents entertained. It has been redecorated recently and has super professional staff to care for all the permanent residents. If you have a loved one needing
24-hour care, check out Ardenlee.

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Review from Claire L (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you for all the staff at Ardenlee Care Home, they go above and beyond to give a resident the best life they can have and it is done with care and compassion and love. They are so helpful when I need to get in touch and always keep us up to date on mum, this is crucial
for me as I have lived in Cyprus for the last 34 years. I am so grateful for the wonderful work they do.

Reply from Meredyth Reynolds, Manager at Ardenlee Care Home

Thank you very much for your kind words regarding the care, support, and team at Ardenlee Care Home. It is much appreciated and I will be sure to share this with the team!


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Review from A G (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardenlee Care Home have been fantastic during the covid period. Every lockdown, our relative was still able to see us, as they did face-to-face calls. Our mum has been well looked after, no complaints. She is fed well and taken to the toilet frequently. She also gets activities done with them. Most
of the staff have been there for years.

Reply from Meredyth Reynolds, Manager at Ardenlee Care Home

Thank you very much for your kind words about the care and support your mother receives at Ardenlee, it is much appreciated and I will be sure to share this with the team.


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Review from Iain M (Nephew of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle was a resident here for over a year until he sadly passed away. I was comforted to know that, although no family were with him when he passed, he was surrounded by people who truly cared for him. The home always had a very welcoming atmosphere. There was a variety of communal areas, so plenty
of scope for residents, depending on whether they wanted to join in one of the many activities, have a quiet cuppa and a chat with someone or watch some TV. The home has some lovely outdoor areas and garden with beautiful views across to the Clyde coast. The staff are all great, the manager and two other members of staff, in particular, being especially supportive. This place really did feel like home.

Reply from Sharon Blackwell, Manager at Ardenlee Care Home

It was a privilege to have been chosen to support your Uncle. It was also our pleasure to get to know you and your Mum. Thank you for your kind words.


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Review from Joyce T (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Ardenlee before she passed away. During her stay there we had the most amazing precious time, in what was very difficult circumstances, the manager and staff made it a wonderful experience for us all. They are the most loving, caring understanding and fun people I had the wonderful
privilege to meet, every one of them. I was made to feel very much at home, it felt like I was visiting my mum at home with an extended family. Their love, care, and understanding when it came to my mum passing away, was so dignified, they could not have done enough. Words are not really enough to express my thanks. They helped me make very precious everlasting memories. Thank you.

Reply from Sharon Blackwell, Manager at Ardenlee Care Home

It was a great honour for us to be chosen to be part of her life and yours. Thank you for your kind words.


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Review from Marilyn T (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Ardenlee and was very confused when she first went in. All the staff were very helpful and catered to her needs (even made sure she had her cans of favourite drink) which she loved. The staff were a fun-loving group who went beyond their duties many times in ensuring the patients had
all their needs met. I became close to a few of the girls there and they all had hearts of gold. Can’t say enough about them. I will always have fond and loving memories of each and every one of them. I definitely would recommend this home to anyone.

Reply from Victoria Hill, Regional Manager at Ardenlee Care Home

Thank you very much for your kind words. We will pass this onto the team.


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Review from Ruth C (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ardenlee to be a first-class care home, and feel happy and at peace knowing that my dad is well looked after and truly cared for. Ardenlee is in a lovely location. On my first visit to Ardenlee, I found it to be lovely; it had a lovely feel to it. It also seemed nice, light and airy, and
spacious. The manager and her team are all lovely, caring, friendly and professional. I am truly grateful for everything they do. A marvellous team, doing a marvellous job. An excellent example of a truly caring and professionally run care home.

Reply from Victoria Hill, Regional Manager at Ardenlee Care Home

Thank you very much for your kind words regarding the care, support, and team at Ardenlee Care Home. We will pass on your comments to the whole team.


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Current Review Score: 9.3 (9.290)

Overview of Review Score

The Review Score of 9.3 (9.290) out of 10 for Ardenlee Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Ardenlee Care Home is calculated as follows: ( (54 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 96 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Ardenlee Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 28 Apr 2025

Please get in touch to find out more about the care we offer


Awards / Recognitions (0)

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Meet the Team (3)

Annemarie

Annemarie McNaught

Job Title: Home Manager

Joined: 2023

Annemarie is the Home Manager at Ardenlee Care Home and brings a wealth of experience to the role. Annemarie started work in care of the elderly in 1995 and has carried out the role of care assistant, registered general nurse, unit manager, deputy manager and also the home manager role prior to coming to Ardenlee.


Mairi

Mairi Heath

Job Title: Administrator

Joined: 2023

Mairi started working in one of our sister homes in June 2023 but transferred to Ardenlee in November 2023 due to living in Dunoon. Prior to working as administrator in care homes, Mairi worked in various customer facing positions and cash handling roles.


Mark

Mark Pickering

Job Title: Deputy home manager

Joined: 2024

Mark has joined the team at Ardenlee as deputy manager. Mark has worked in a variety of care settings including private care homes and NHS care settings.


Frequently Asked Questions about Ardenlee Care Home

What types of Care is Ardenlee Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ardenlee Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Ardenlee Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Ardenlee Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ardenlee Care Home to the centre of Dunoon?

0.8 mile(s) as the crow flies, distance by road may be significantly further.