Hector House (Glasgow) Ltd Reviews (12)
8.4
Hector House (Glasgow) Ltd has a Review Score of 8.4 (8.385) out of 10, based on 1 reviews in the last 2 years.
Over all time Hector House (Glasgow) Ltd has 12 reviews.
Review from M M (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dementia affects whole families not just the person. Hector House provides excellent care for our mother. As a family we are all over the world, but know she is being looked after amazingly. So much better than we could manage because now Mum needs 24 hour care. What makes this home so special are the
staff and how it's managed. Because we are still part of life at Hector House. We feel welcome when we we turn up randomly. We manage to have the sort of family get togethers we used to have at Mum's and generally feel like her home at Hector House is absolutely her home not a "care home "
We are lucky. I recommend this home 100%.
We are lucky. I recommend this home 100%.
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Review from H W (Daughter-in-law of Resident) published on 25 January 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mother-in-law moved into Hector House, she has blossomed. She has put on weight and socialised more than in the last 30 years, and most importantly, the distress that vascular dementia can cause has lessened by 90%. The team are fantastic; they get to know each person's needs, wants and likes.
They go out of their way to ensure the care is so personalised. As a family, we will not have the words to express our thanks to all of them. You become part of an extended family and get to know all that live and work there. Thank you.
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Review from Gill M (Niece of Resident) published on 13 January 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing staff, who demonstrate true care and deliver the highest quality service. Their enthusiasm shows and they appear to love the job they do and you can tell - all their residents are so well cared for, happy and so settled.
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Review from Nicola B (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hector House (Glasgow) is very welcoming to everyone. All the staff are very professional and do their job very well. They go above and beyond their duties to care for residents. Great staff morale. Not at all like a care home very homely and happy.
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Review from N M (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum moved to Hector House over a year ago with deteriorating dementia. Her quality of life had become poor. Due to the plentiful and targeted activities that the staff provide, as well as the level of overall care, Mum is now thriving and her quality of life is as good as it gets. I can eventually now
sleep at night. Thank you Hector House.
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Review from Neil G (Husband of Resident) published on 8 March 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife went into Hector House July 2021 because I was not able to give her the care and help that she needed 24/7. Broke my heart doing this but as soon as we arrived there the staff couldn't have been more helpful and friendly. They made us feel very welcome and helped her settle in. She has came
on brilliant since she went in, eating better, more life in her eyes and that's all done to the staff and residents at Hector house. Every time we go up to see her we are made welcome and feel like one big happy family.
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Review from C D (Niece of Resident) published on 18 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt is so happy in this home. She was socially isolated at home but since moving here she is living her best life, staff excellent. I have seen my aunt’s old personality come back.
Nothing is too much trouble for staff. It’s very homely and welcoming.
Nothing is too much trouble for staff. It’s very homely and welcoming.
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Review from F C (Friend of Resident) published on 15 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home excelled as always recently by launching a worldwide campaign to get a 101 year old birthday cards.
Excellent community-orientated care home. Residents always have attention to detail celebrations of their choice.
Don’t have a relative in there, I have a friend in this home but I would
Excellent community-orientated care home. Residents always have attention to detail celebrations of their choice.
Don’t have a relative in there, I have a friend in this home but I would
have no hesitation in putting my relative in here. In fact, I wouldn’t put them anywhere else.
Reply from Angela Todd, Manager at Hector House (Glasgow) Ltd
Thank you very much for your positive review. We like to mark every occasion for each individual in a way that is meaningful.
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Review from S H (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home has treated my dad as an individual from the minute he moved in. My dad has always been strongly independent and they have managed to make him feel completely at home. He has engaged in so many varied activities and every care worker is simply brilliant with him. What I love most is that I
have seen more of my dad via all their videos etc than before he moved in (as I live abroad) and although he is sadly drifting away in his own reality, it is so reassuring to see him being so well looked after. I could never have imagined my dad being so content in a care home setting and it is down to the staff’s approach to all residents individually. From I can also say that they do wonderful things for all residents and clearly genuinely care for everyone in very special ways.
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Review from Karen L (Partner of Resident) published on 15 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care offered to my partner and our extended family was second to none. Hector House (Glasgow) Ltd offers very person-centred care and as it is a smaller home this makes for a lovely family feel in the home. Everyone is very friendly and staff are visible at all times.
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Review from Isobel B (Friend of Resident) published on 15 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visited Hector House to see a lifelong friend who is a resident there. The staff were very welcoming and the home was getting ready for Halloween, the atmosphere was lovely. My friend had been in another care home initially but she was very keen to praise Hector House and the staff there and said
she was much happier there. I live in England and cannot visit often, however I follow the home on social media and I am always impressed by how much they do to engage the residents in interesting activities. My friend’s relatives all speak highly of Hector House too and are pleased with the care they take of the residents.
Keep up the good work, Hector House!
Keep up the good work, Hector House!
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Review from G M (Relative of Resident) published on 15 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic staff, fantastic support for the residents, the care and support provided for my relative was second to none. The activities are great and enjoyed by all. A very resident-centric care management.
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Current Review Score: 8.4 (8.385)
Overview of Review Score
The Review Score of 8.4 (8.385) out of 10 for Hector House (Glasgow) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hector House (Glasgow) Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.385 Points relating to the number of positive Reviews for Hector House (Glasgow) Ltd is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6. 1 Positive Reviews ÷ 2.6 = 0.385
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.