Bankhouse

62/64 Abbeygreen, Lesmahagow, Lanark ML11 0EF
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8.7 17 Reviews
  • Bankhouse, Lanark
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Bellerose Care Ltd

Person in charge

  • Paula Bartlett (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Visiting

  • Bankhouse Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.

Parking

  • Bankhouse Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

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Bankhouse Reviews (17)

8.7

Bankhouse has a Review Score of 8.7 (8.741) out of 10, based on 4 reviews in the last 2 years.
Over all time Bankhouse has 17 reviews.

Overall Experience
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  • 4
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Date Published
  • 17
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Reviewer Connection to Bankhouse
  • 6
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Total of 17, showing 1-17
Review from S H (Daughter-in-law of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care/support my mother in law receives is of the highest standard and very person centred to her ever changing needs. The support staff/nursing staff are so helpful and attentive to my mother in law. All the staff go the extra mile delivering care. I would not hesitate to recomend the Bankhouse
for anyone seeking care for a relative or friend.
Thank you so much x
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Review from Elizabeth C (Niece of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always made very welcome when visiting. The staff are always very helpful and keep me updated about my aunt's progress and generally how she is feeling. My aunt always looks well looked after and content. The atmosphere in the home is always very positive and welcoming. The daily menu always looks
very nutrious and provides a healthy diet. Myself (and my family) are very happy with the placement.
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Review from Margaret S (Niece of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankhouse is an excellent, caring facility with staff who go above and beyond their duties. It is spotlessly clean and good is first class. My aunt is very well cared for and is happy and content. As a family we feel at ease that she is so well looked after in every way. We are always made so welcome
and it is lovely to see the new management doing as much as possible to keep improving.
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Review from Fraser F (Son of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear wee Mum was a resident of Bankhouse care home for three years and sadly passed away in her sleep last night.
From receiving the call from the nurse on call till actually going down then back today my family and I were treated with the utmost sincerity and kindness.
When my dad passed away
my folks had been married for 66 years and I was worried how my mum would cope on her own. After a short illness, we chose to place her Bankhouse which had been one of the best decisions I’ve ever made, from the lovely comfortable surroundings to the fantastic food my mum really enjoyed the last three years of her life feeling safe and contented and loved in the care home.
All staff from carers, nurses, cooks, cleaners, hairdressers, handymen and management were all absolutely fantastic and provided a level of service that went above and beyond and again from my family to all at the care home I have to say a huge thank you for making my mums last years such happy ones!
Reply from Janis McFarlane, Regional Director at Bankhouse

May we offer our sincere condolences on the passing of your Mum. We appreciate this is a very difficult time for you and your family and would like to thank you for your lovely review. Feedback is very important to us and we will ensure that your feedback is shared with the team at Bankhouse. It was a pleasure and a privilege for all at Bankhouse to care for your Mum. Our thoughts are with you and your family.

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Review from W C (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother is receiving in the home. The staff are extremely helpful and caring. My mother has settled in nicely and has a lovely room where we were able to bring some of her bits and pieces from home. I have only scored good in a few boxes as it's early days since my mother
came in.
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Review from Gordon C (Son of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, where do I start about this wonderful place Bank House? Mum moved in here in January and how hard it was to accept the doctor’s instructions that Mum needed to get 24-hour care. We could not have found a better place - the staff are all amazing unfortunately I am not allowed to mention names but
that’s ok because they are all amazing angels. They are so professional in looking after Mum and all other residents within the home. Nothing seems to be an issue no matter how little or large the problem they take it in their stride to sort. The room Mum has is amazing and after we put our own touches to it, Mum thinks she is at home and so happy and contented with her lovely surroundings. Each day there is a choice of meals and Mum hasn’t complained about a meal ever. She constantly comments on how good things are. Catering staff are all nice as well and forever making sure there is something each day that Mum likes. Thanks so much for all they do for Mum.
Reply from Emma Davies, Home Manager at Bankhouse

Thank you so very much for these extremely kind words; your feedback is very positive for all the team at Bankhouse and we really appreciate your wonderful thoughts. Your Mum is now one of our family and we look forward to many happy times with her.

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Review from David F (Husband of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As we move on into 2020, I must write to convey my complete satisfaction with the management and staff at MHA Bank House in Lesmahagow. They have looked after and supported both my wife (and myself) with exceptional care. I have also seen the ongoing improvements to the individual living rooms as well
as the communal and working areas taking place with very little disruption. The management and staff have always anticipated or responded willingly to the needs of my wife and requests from myself without the need for reminders. For these wonderful benefits, I and my family will always be thankful.
Reply from Emma Davies, Home manager at Bankhouse

Thank you for your kind, wonderful words. As a team we strive to provide the best care possible to both residents and their families and it's great for staff to hear how good a job we all do.

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Review from Sarah M (Daughter of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and support my mother receives from all staff.
When staff are faced with any challenges from my mother they are dealt with in a professional and caring manner.
No matter the time of day family visit, a warm welcome is given by all staff and the environment of the nursing
home is always presented in a clean and hygienic fashion.
Reply from Emma Davies, home manager at Bankhouse

Thank you for the kind words, it means a lot to staff to know they are doing a great job and to receive wonderful feedback.

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Review from Andrew M (Son of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bank House looked after my mum from December 2017 until she died on 9th July 2019. They did a great job of this. The staff at all levels from management, administration, carers, nursing staff, cleaning and catering staff were very good at making my mum feel at home and looking after all her needs. They
put the 'care' in care home. They really did care for her on a personal level as well as a professional one.
Reply from Emma Davies, Home Manager at Bankhouse

Thank you for the kind words, it was a real pleasure for us to have the opportunity to look after your mother.
I wish you all the best for the future.

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Review from M P (Daughter-in-law of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law became a resident of Bank House in December 2018. Immediately my husband and I were struck by the care and attention shown by staff to ensure that her accommodation was adapted to her desire and needs. Standard of personal care and nursing is exceptional, as is the quality of meal and
surroundings. Grounds and gardens are very well maintained. All staff are very friendly and approachable and are keen to involve residents and their family members in ensuring personal requests and comforts are met.
Reply from Emma Davies, home manager at Bankhouse

Thank you for the lovely words you have expressed.
Myself and the team really appreciate the kind review.

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Review from Alison D (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Bank House for eight months now following a major stroke. As a family, it has taken us some time to trust her care to others. However, we are confident she is being well cared for at Bank House. She can do very little for herself and can barely communicate but the staff are kind
and friendly, treating her with dignity and seem to understand what little she can say or indicate. She is well fed and both carers and nurses are swift to spot any health concerns. There are plenty of carers/nurses on hand per shift. Throughout the week, different activities are held in the lounge, which the residents are encouraged to participate in.
I would have no hesitation in recommending Bank House to anyone.
Reply from Emma Davies, home manager at Bankhouse

Thank you for the wonderful comments. It's so nice to know how well Bank House is thought of to the people closest to those we care for.
Your kind words mean a lot to myself and the staff who make Bank House the care home it is.

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Review from N S (Granddaughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and lovely homely place, clean and well looked after. Food is lovely and care is fantastic. I am very happy with my papa's care.
Reply from Emma Davies, Home Manager at Bankhouse

As home manager I really appreciate your kind words. Bankhouse is always striving to be the best it can be and its great to have feedback like this
thank you again

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Review from Susan C (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I reside in California and travel home to Scotland to visit my father at least 4 times a year. Every visit I make to Bank House provides me with such warmth and peace. It means so much that my father's carers and nurses are so kind and attentive. Bank House feels like a family community and its lovely
to see familiar faces every time I visit which is a huge A+ that staff turnover is not an issue. The place is always clean, with no unpleasant odours! Keep up the good work Bank House.
Reply from Emma Davies, Home Manager at Bankhouse

Thank you so very much for your kind words. Bankhouse really benefits from the positive reviews provided and I thank you immensely for your acknowledgement on how well your Dad is cared for in Bankhouse.

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Review from M D (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into the home my mum has settled in so well. The staff are fantastic with her and it puts her at ease on a daily basis. I have recommended Bank House to friends of mine and I wouldn't want my mum anywhere else. It's like one big family in Bank House.
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Review from Stewart L (Son of Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault Bank House and all the staff. My mother is 102 years old and her health is good, she has thrived since she has been there. Excellent.
Reply from Emma Davies, Home Manager at Bankhouse

As a care home, we are delighted with the positive feedback we receive from our residents and their families.
Thank you for this positive review.

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Review from Douglas C (Son of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bank House is now very good. I had problems in the past with no staff in the day room and things happening, but all sorted now. More staff and a new manager. Very, very happy now - All good.
Reply from Emma Davies, Home Manager at Bankhouse

Thank you very much for the wonderfull comments given to Bank House. We strive to be the best we can be, for our residents and it is good to see positive feedback

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Review from L W (Daughter of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole I am pleased with the care that has been given to date. Very happy with the entertainments programme.
Reply from Emma Davies, Home Manager at Bankhouse

Thank you for your lovey comments. Bank House strives to provide the best for our residents and it is always good to receive positive comments.

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Current Review Score: 8.7 (8.741)

Overview of Review Score

The Review Score of 8.7 (8.741) out of 10 for Bankhouse is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Bankhouse is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.783 Points relating to the number of positive Reviews for Bankhouse is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 4 Positive Reviews ÷ 9.8 = 0.408
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Bankhouse

What types of Care is Bankhouse registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Bankhouse have?

There are 49 Single Rooms.

What are the Facilities & Services at Bankhouse?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bankhouse to the centre of Lanark?

5.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankhouse to verify any information. View our terms and conditions. Bankhouse has an Basic Service - more info.