Bankhouse

We have previously had a terrible experience in another care home.

Thank you so much x

Bankhouse is an excellent, caring facility with staff who go above and beyond their duties. It is spotlessly clean and good is first class. My aunt is very well cared for and is happy and content. As a family we feel at ease that she is so well looked after in every way. We are always made so welcome and it is lovely to see the new management doing as much as possible to keep improving.

I am always made very welcome when visiting. The staff are always very helpful and keep me updated about my aunt's progress and generally how she is feeling. My aunt always looks well looked after and content. The atmosphere in the home is always very positive and welcoming. The daily menu always looks very nutrious and provides a healthy diet. Myself (and my family) are very happy with the placement.

All staff from carers, nurses, cooks, cleaners, hairdressers, handymen and management were all absolutely fantastic and provided a level of service that went above and beyond and again from my family to all at the care home I have to say a huge thank you for making my mums last years such happy ones!

I am very happy with the care my mother is receiving in the home. The staff are extremely helpful and caring. My mother has settled in nicely and has a lovely room where we were able to bring some of her bits and pieces from home. I have only scored good in a few boxes as it's early days since my mother came in.

Well, where do I start about this wonderful place Bank House? Mum moved in here in January and how hard it was to accept the doctor’s instructions that Mum needed to get 24-hour care. We could not have found a better place - the staff are all amazing unfortunately I am not allowed to mention names but that’s ok because they are all amazing angels. They are so professional in looking after Mum and all other residents within the home. Nothing seems to be an issue no matter how little or large the problem they take it in their stride to sort. The room Mum has is amazing and after we put our own touches to it, Mum thinks she is at home and so happy and contented with her lovely surroundings. Each day there is a choice of meals and Mum hasn’t complained about a meal ever. She constantly comments on how good things are. Catering staff are all nice as well and forever making sure there is something each day that Mum likes. Thanks so much for all they do for Mum.

As we move on into 2020, I must write to convey my complete satisfaction with the management and staff at MHA Bank House in Lesmahagow. They have looked after and supported both my wife (and myself) with exceptional care. I have also seen the ongoing improvements to the individual living rooms as well as the communal and working areas taking place with very little disruption. The management and staff have always anticipated or responded willingly to the needs of my wife and requests from myself without the need for reminders. For these wonderful benefits, I and my family will always be thankful.

No matter the time of day family visit, a warm welcome is given by all staff and the environment of the nursing home is always presented in a clean and hygienic fashion.

Bank House looked after my mum from December 2017 until she died on 9th July 2019. They did a great job of this. The staff at all levels from management, administration, carers, nursing staff, cleaning and catering staff were very good at making my mum feel at home and looking after all her needs. They put the 'care' in care home. They really did care for her on a personal level as well as a professional one.

My mother-in-law became a resident of Bank House in December 2018. Immediately my husband and I were struck by the care and attention shown by staff to ensure that her accommodation was adapted to her desire and needs. Standard of personal care and nursing is exceptional, as is the quality of meal and surroundings. Grounds and gardens are very well maintained. All staff are very friendly and approachable and are keen to involve residents and their family members in ensuring personal requests and comforts are met.

I would have no hesitation in recommending Bank House to anyone.

Friendly and lovely homely place, clean and well looked after. Food is lovely and care is fantastic. I am very happy with my papa's care.

I reside in California and travel home to Scotland to visit my father at least 4 times a year. Every visit I make to Bank House provides me with such warmth and peace. It means so much that my father's carers and nurses are so kind and attentive. Bank House feels like a family community and its lovely to see familiar faces every time I visit which is a huge A+ that staff turnover is not an issue. The place is always clean, with no unpleasant odours! Keep up the good work Bank House.

Since moving into the home my mum has settled in so well. The staff are fantastic with her and it puts her at ease on a daily basis. I have recommended Bank House to friends of mine and I wouldn't want my mum anywhere else. It's like one big family in Bank House.

I can't fault Bank House and all the staff. My mother is 102 years old and her health is good, she has thrived since she has been there. Excellent.

Bank House is now very good. I had problems in the past with no staff in the day room and things happening, but all sorted now. More staff and a new manager. Very, very happy now - All good.

On the whole I am pleased with the care that has been given to date. Very happy with the entertainments programme.