Bank House in Lesmahagow, South Lanarkshire provides a person-centered care approach for its 49 residents, making sure they are treated with dignity and respect and their individual wishes met.
The home is part of the nearby 50-acre Auchlochan Garden Village, which provides a range of care and support for older people. Auchlochan and Bank House are run by national charity MHA.
All of the home's rooms are en-suite and carers take pride in achieving a friendly service that supports independence and an active lifestyle.
Group: MHA (Methodist Homes)
Local Authority / Social Services: South Lanarkshire Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 49
Rooms with ensuite WC: 49
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Inspectorate* Report on Bank House: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 6.4 (maximum of 10) for Bank House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Bank House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Bank House is calculated as follows: ( (29 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 48 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.903 Points relating to the number of positive Reviews for Bank House is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.8 Target = 0.306 , then divided by 2 = 0.153
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bank House has a Review Score of 6.4 (6.403) from 4 Reviews
Review submitted from a Postal Card by L W (Daughter of Resident) on Tuesday 9 August 2016. Relates to June 2016.
On the whole I am pleased with the care that has been given to date. Very happy with the entertainments programme.
How likely would you be to recommend Bank House? Extremely Likely
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Emma Davies, Home Manager at Bank House responded to this review on 09 Aug 2016:
Thank you for your lovey comments. Bank House strives to provide the best for our residents and it is always good to receive positive comments.
Review submitted from a Postal Card by Douglas C (Son of Resident) on Friday 5 August 2016. Relates to July 2016.
Bank House is now very good. I had problems in the past with no staff in the day room and things happening, but all sorted now. More staff and a new manager. Very, very happy now - All good.
How likely would you be to recommend Bank House? Extremely Likely
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Emma Davies, Home Manager at Bank House responded to this review on 09 Aug 2016:
Thank you very much for the wonderfull comments given to Bank House. We strive to be the best we can be, for our residents and it is good to see positive feedback
Review submitted from a Postal Card by Stewart L (Son of Resident) on Wednesday 3 August 2016. Relates to July 2016.
I can't fault Bank House and all the staff. My mother is 102 years old and her health is good, she has thrived since she has been there. Excellent.
How likely would you be to recommend Bank House? Extremely Likely
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Emma Davies, Home Manager at Bank House responded to this review on 14 Oct 2016:
As a care home, we are delighted with the positive feedback we receive from our residents and their families.
Thank you for this positive review.
Review submitted from a Website Submission by Susan C (Daughter of Resident) on Monday 8 February 2016. Relates to December 2015.
Bunkhouse has provided my Father with a comfortable caring home for the past year. I have nothing but praise for all the staff who continually show kindness, patience, and respect. Bunkhouse does not have a large staff turnover which tells us this is a good choice. Having continuity is very important.
How likely would you be to recommend Bank House? Extremely Likely
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Treated with Dignity
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February 2018