Duncraggan Care Home

So far, we've had no issues at all, and I feel confident that she's in good hands

My father has always said he would never go into a care home however due to a deterioration in his health this became a necessity. He has very quickly settled in and is very content living in Duncraggan. The staff are all lovely and make a lot of effort to enable him to join in all the activities and he is really enjoying this. He has nothing but praise for the staff and he always looks well cared for when we are visiting. The facade and grounds of the building look a bit tired however it's people over premises that matters most. The new activities co-ordinator is making a difference in providing enriching daily activities

Pleased that the home has a fairly settled staff team who have great relationships with the residents and work hard to meet peoples needs. Introduction of activity co-ordinator has been beneficial. Staff and management approachable and open to discussing any concerns. Pleased that my Mum is settled in the home. Investment is needed to upgrade many areas as the decor, flooring and communal area looks tired and a commitment to improving the home would provide a nicer environment for the residents . Good communication from staff about key information relating to my family member.

My Aunt was very well cared for by all the staff at Duncraggan. Also, no matter how big or small the issue was, the staff would always call me to notify me of any concerns. Every time I visited the home, Norma was very well presented.

You know its a good place when you can see so many other residents looking happy and content.

I would just like to thank all staff at the care home including cleaners cooks my mum was involved in a bad accident which was caused by someone else but would like to say that the care she got when she came out of hospital was second to none from being told she might not survive an operation to finding her dancing and singing in her room was fantastic and that was was down to the love and care she got of everyone in the home if you are looking for a home for a family member please give this home a visit again I would just like to say thank you to everyone

Wonderful, Caring Staff at Duncraggan Care Home

The staff at Duncraggan Care Home are truly exceptional. Their kindness, patience, and dedication shine through in everything they do. From carers to support staff, everyone treats residents with genuine warmth and respect.

It's was huge comfort knowing our loved one Helen was in such safe and caring hands. Thank you to the entire team at Duncraggan-you make all the difference.

Staff offered excellent, attentive care for my father, we were kept fully informed, and he was very happy. The facilities and rooms are very good. Visiting times are very flexible, and staff are always happy to help.

My dad was transferred here after a lengthy spell in hospital due to his ever increasing dementia. I had visited the home the day before his intended transfer to put some familiar items in place for him, then he was unexpectedly re admitted to A and E this delayed his arrival here for a week, this was not a problem to the care home and his room was kept for him. On his arrival at the home it was just amazing, every member of staff is lovely, they really do care about their residents, nothing is any trouble. The home itself is well maintained, kept spotlessly clean, warm and homely. I am so glad my dad is being looked after here 10 out of 10!

My mother moved in on March 2024 due to her requiring full time care. She was local to the home so this made it easier for friends and family to visit, some of the care workers knew her personally so this was also a benefit. She was a bit confused at first with her new surrounding's but the care workers showed experience in getting her settled in. She tells me everything and all the care workers are good. She is always in the lounge area with fellow residents which is good for her. The nurse always contacts myself with any medical updates and permission for any injections my mother may require. They have entertainment shows which helps her as she likes a good singsong. The food always looks good anytime I visit and there's always tea and cake whenever she likes. She has her hair done most weeks and always looks tidy and clean. Its getting harder for the care workers to move my mother as they need two people due to her physical disabilities but they always seem to cope.

Again can't thank them enough.

Just want to say a big thank you to all the managers and carers at Duncraggan Care Home. My mum has lived there for a number of years now, as did my dad who spent his last days there. In unprecedented times during the COVID-19 pandemic, the staff have been exceptional in the care of my mum. I live south of the border and have not been able to get up to visit Mum. The staff have kept in touch with the family informing us about my mum’s well being and they have kept the residents safe during this time. They make a special effort to keep up morale. They are always there for their relatives too. A heartfelt thank you to you all.

In her last days, she received excellent palliative care and the staff were very supportive to myself as I stayed with her in the 3 days before her death, offering food and drinks and a lending ear. She was treated with dignity and respect and I'm grateful to the staff who took over her care when it was no longer feasible to do so in her own home. It allowed my brother and myself to start regaining our own physical and mental health after years of caring and getting our own lives back. Many thanks to all at Duncraggan for all the kind care shown to my mum.

All carers and nurses have done a great job looking after my mum until she passed away two weeks ago but the area manager gave my mum ice cream when she was nil by mouth. We as a family are not happy and are taking this further.

My mum has been a resident in Duncraggan for a number of years. During this time she has been very well cared for by all staff. Recent changes with the new manager and staff team, the standard of care has been improved to an excellent standard.

I would recommend Duncraggan to anyone who wants to know their loved one is being cared for to an exceptional level of care. Thank you to all the staff past and current for providing the best care for mum.

They have an excellent manager, but every member of staff is so good to both my husband and myself, we are treated with the utmost of respect and dignity. This is important as it makes me feel less stressed and can enjoy visits with my husband.

Fantastic care home very clean and easy to locate all residents look happy and well taken care of and well fed the care workers are very approachable and always happy to give you a hand. The residents always look like the are having fun.

A very friendly welcoming home where my mother feels safe and secure. Staff are very helpful and caring and nothing is too much trouble. Lovely garden to sit out in where they make every effort to make as colourful as possible for everyone to enjoy.

I would recommend this friendly, caring residence to anyone. Your loved one will be cared for and cherished.