Richmond House

Drummond Terrace, Crieff PH7 4AF
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9.5 8 Reviews
  • Richmond House, Crieff
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Care Provided by Richmond House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

These prices are a guideline; weekly fees can vary depending upon care needs and the room available. Please get in touch to discuss further.
We are not-for profit charity

These prices are only a guideline, please contact Richmond House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Owner

  • Richmond House, Crieff, a Scottish Charitable Incorporated Organisation

Person in Charge

  • Stacy Falconer (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors are welcome anytime.

Parking

  • Onsite Parking

Are you the Owner/Manager of Richmond House? View your Advertising Options

Richmond House Reviews (8)

9.5

Richmond House has a Review Score of 9.5 (9.543) out of 10, based on 6 reviews in the last 2 years.
Over all time Richmond House has 8 reviews.

Overall Experience
  • 8
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Date Published
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Reviewer Connection to Richmond House
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Total of 8, showing 1-8
Review from Carly M (Granddaughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond House is exceptional. The care that the staff deliver is second to none. There is always a staff member available for a chat and nothing is ever too much for any of them.
The residents are very well cared for and the food is delicious ( especially the fresh home baking).
We have enjoyed
a lunch with gran sitting in the sun room viewing the beautiful gardens it was amazing.
Richmond have a wide variety of social and meaningful activities that are resident led.
The staff are such a happy team that are clearly well looked after, they take great pride in their jobs and have such wonderful relationships with the residents.
Reply from Kirsty MacBey, Principal Officer at Richmond House
Thank you so much for taking the time to share your thoughtful review with us. We are genuinely delighted to hear that you and your family are pleased with the care your Gran receives. It means the…read more
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Review from C W (Friend of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as the front door is opened for me, I immediately feel welcome.
All the staff are very friendly and I'm shown to where the resident is that I'm visiting.
Since she arrived at the home she has improved greatly due to the security she feels and to all the daily activities that keep her active.
On occasion, food is provided for visitors which is of excellent quality and homemade.
There's a beautiful secure garden with garden benches for residents and visitors to wander around in, making visiting a pleasure for both.
Reply from Kirsty MacBey, Principal Officer at Richmond House
Thank you so much for your kind and thoughtful words. Your appreciation means a great deal to us, and we are always delighted to have you as our guest
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Review from E R (Wife of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband received excellent care from all the staff. He enjoyed the activities that take place in the home. He had mobility problems but they were catered for very well. I was always welcomed by all the staff and management team.
Reply from Kirsty MacBey, Principal Officer at Richmond House
Thank you so much for taking the time to share this thoughtful review with us. We truly appreciate your effort in providing feedback and are thrilled to hear that you are happy with the care and…read more
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Review from Ruth W (Wife of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband, who has Alzheimers, has been a resident at Richmond House for nearly a year now. He is very happy residing here and is enjoying the company. The Staff and management are excellent with him and are always so welcoming and friendly. He has a lovely room with a gorgeous view. He enjoys the
amazing food and cakes on offer. I would highly recommend Richmond House to anyone looking for a care home.
Reply from Kirsty MacBey, Principal Officer at Richmond House
Thank you so much for your thoughtful review. It truly is an honour to care for your husband. With your continued support, we are committed to ensuring that he receives the very best care tailored to…read more
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Review from M C (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go the extra mile for the residents, especially in terms of activities. The food is excellent and all staff take time to speak with residents and encourage them to do all they can. There is always something going on, which is super. Care needs are being recorded, and residents' wishes are
being listened to.
Reply from Kirsty MacBey, Principal Officer at Richmond House
Your feedback is invaluable to us, and we are dedicated to ensuring that each family feels supported and well-cared for. We are here to listen and respond to any needs you may have, as providing a…read more
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Review from A M (Son of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When mum felt it time to move into residential care, Richmond House was always her number one choice.
From going to respite care to becoming a resident, the staff made the process so easy. Mum feels so much more confident being there. There is always something going on throughout the day, and the staff
are great, and always on hand to help if needed. Richmond House is a good choice.
Reply from Kirsty MacBey, Principal Officer at Richmond House
We genuinely appreciate your thoughtful and kind words; they mean the world to us. It brings us immense satisfaction and a deep sense of fulfilment to know that you are pleased with the care and…read more
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Review from Marion D (Daughter of Resident) published on 26 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so well looked after here. She is very happy and loves the staff, who all love her. Her room is lovely with a great view down the valley. Also, the new enclosed garden is absolutely fabulous. Mum loved her garden at home, and she is out in the garden at Richmond House every day. I could not ask
for or want a better place for her to be. It puts my mind at rest knowing that she is happy, well looked after and safe.
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Review from June O (Daughter of Resident) published on 12 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for at Richmond House since September 2014 and it was the hardest decision to finally do, but has turned out to be the best thing to do.
The staff are endlessly caring and patient, delivering a fantastic standard of care. They strive to make this a home from home and as much as
this is possible, they do. Mum adores the staff and I can't fault them.
The new therapeutic garden is wonderful as is the whole ambience of the home. It is so good to know how safe and happy mum is there.
If there has ever been an issue, staff have been quick to inform us and steps taken to resolve the matter.
When mum had become suddenly very unwell, we were called quickly to the home and as a family, also felt cared for and luckily she made a good recovery.
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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Richmond House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Richmond House is calculated as follows: ( (66 Excellents x 5) + (4 Goods x 4) ) ÷ 70 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Richmond House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Oct 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Richmond House

What types of Care is Richmond House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Richmond House have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Richmond House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Richmond House to the centre of Crieff?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond House to verify any information. View our terms and conditions. Richmond House has an Basic Service - more info.