3/19 Moira Road, Lisburn BT28 1RB
Person in charge: Michelle Barton (Manager)
Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)
Type of Service: Care Home only (Residential Care) – NHS Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Single Rooms: 39
Latest The Regulation and Quality Improvement Authority* Report on Drumlough House: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
The Review Score of 8.1 (maximum of 10) for Drumlough House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Drumlough House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Drumlough House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.128 Points relating to the number of positive Reviews for Drumlough House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.8 Target = 0.128
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Drumlough House has a Review Score of 8.1 (8.128) from 1 Reviews
Review submitted from a Website Submission by A C (Friend of Resident) on Thursday 15 March 2018. Relates to January 2018.
Saw first hand the wonderful care and dedication of the staff. While I would not like to single any individuals it is very obvious how they all pull together to make Drumlough a great home with a remarkable atmosphere. They provide great care with bright clean rooms and all the residents smiling. The lady has now moved to another home but constantly talks about the good times in Drumlough, great meals, especially the desserts and how she misses the exercise classes with a bit of singing included. Great Home with good dedicated staff and care.
How likely would you be to recommend Drumlough House? Extremely Likely
Michele Barton, Manager at Drumlough House responded to this review on 16 Mar 2018:
Thank you for taking the time to make this review. We really appreciate your comments about our services. The staff team at Drumlough House endeavour to ensure that all clients enjoy their stay with us. Please pass on our good wishes to your friend. Thank you again.
There are currently no Care Home Idol entrants who have performed at Drumlough House