Rosemary Lodge Care Home, Antrim, County Antrim
Rosemary Lodge Care Home, Antrim, County Antrim
Rosemary Lodge Care Home, Antrim, County Antrim

Rosemary Lodge Residential Home is a modern and advanced care accommodation in County Antrim, from the portfolio of the UK's largest care provider Four Seasons Health Care.

The skills and experience on offer have been directed towards provision for long-term residential care, including for individuals suffering from a form of dementia.

All elements of residents' lifestyles are taken seriously besides just healthcare, including day-to-day activities, mealtimes and social events.

Group: Four Seasons Health Care

Person in charge: Julie Beacom (Home Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Hearing Impairment & Deafness • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Pre admission assessment. Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 2

Facilities & Services: Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Rosemary Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Rosemary Lodge Care Home has a Review Score of 9.6 (9.613)

The Review Score of 9.6 (maximum of 10) for Rosemary Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Rosemary Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Rosemary Lodge Care Home is calculated as follows: ( (68 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 106 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rosemary Lodge Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosemary Lodge Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosemary Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

The care and attention given to my mother during her stay in Rosemary Lodge made all the difference to both her and the family. We could leave her, confidently knowing she will be well cared for, physically and emotionally. Staff were constantly attentive to her needs and ensured both her safety and contentment. Ensuite facilities would help to improve this provision.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 23 Nov 2017:

Thank you, Mildred, for sharing your experience of Rosemary Lodge Care Home. We are pleased to hear that it has been so positive. Our number one priority is the well-being of every resident, ensuring they receive the care and dignity that they truly deserve. Your praise and kind comments really mean a lot to us. Thank you once again.

I feel that Rosemary Lodge meets the needs of my mother who suffers from depression and anxiety. She needs a lot of reassurance at all times, in which staff are very good at doing so. Sometimes she needs direct instructions to get up out of bed when her mood is low.
I feel the nurses have a firm but caring approach to this.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 12 Oct 2017:

Thank you, Donna, for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

We as a family, are very happy with the care and treatment my mum is receiving, with the support from carers and management.
We would like to thank you for all the support and care to my mum and also to us as a family.
We are always informed of any changes to my mum's care which is helpful.
Thank you.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 12 Oct 2017:

Thank you, Reginald, for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Staff are all very friendly and the care my mum receives is also very good. My mum is always clean, tidy and I feel she is happy and content.
I always feel I can approach any member of staff in any matters regarding my mother and I am very happy with the care she receives.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 12 Oct 2017:

Thank you for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive and your praise and kind comments about our team mean so much to us. We look forward to your next visit. Take care!

I am the sister of a resident and I find Rosemary Lodge Care Home to be so good and kind in every way.
I certainly come and visit and I am so impressed with the staff.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 12 Oct 2017:

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemary Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to your next visit! Take care!

Having had concerns about residential care prior to mum moving in - once in and settled we all were in agreement that Rosemary Lodge provided an excellent level of care in secure and clean surroundings. Mum quickly settled in and we could see her return to her "old self" - primarily due to having company and feeling secure. All staff without exception show a high level of care and professionalism with staff individually coming through. All in all very satisfied!!

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 28 Sep 2017:

Thank you, Jim, for your kind comments about your recent experience at Rosemary Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The care and dedication of staff in this home is truly exceptional. The centre of this home is the residents and also the families. A transition from a family home to a residential home is difficult at any time but this Rosemary Lodge showed the utmost care for the residents and family.

Always your worries, apprehensions, and fears were sympathetically and helpfully discussed. The cleanliness of the home is central in all aspects and the meals of an excellent high varied standard. At all times I have found the staff to be courteous, kind and concerned with every resident.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 27 Sep 2017:

Thank you, Heather, for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

From the first day my mother moved into Rosemary Lodge Care Home, we knew it was an excellent choice. The place is so clean, light and airy. We have found ALL the staff to be so kind, caring and helpful.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 25 Sep 2017:

Thank you, Roberta, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemary Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Caring attentive staff. Good level of care provided with comfortable and cosy surroundings. Food very good.

How likely would you be to recommend Rosemary Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home responded to this review on 25 Sep 2017:

Thank you, Alison, for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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