Balloo House Reviews (2)
2.4
Balloo House has a Review Score of 2.4 (2.364) out of 10, based on 1 reviews in the last 2 years.
Over all time Balloo House has 2 reviews.
Review from Steven S (Son of Resident) published on 24 December 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Due to a bowel problem, my mother was taken by me to the Ulster Hospital on Thursday 11th Dec, and following tests was admitted for observation and a course of laxatives. She was due out on the 15th but the owner of the care home requested an assessment of my mother.The owner turned up at the hospital
to inform my mother that she would not be allowed to return to the care home.
This was an arbitrary decision made solely by the care home owner and not based on a medial assessment by any of the hospital staff. The staff on the ward were shocked at this turn of events.
For a lady, six days short of her 91st birthday and in the run up to Christmas to be told she needed to find a new home was very distressing. She is now reliant on the hospital to accommodate her until a suitable nursing home is found. She also has to be assessed by social care, before she can be placed in a nursing home.
Balloo House management has behaved appallingly with a total disregard for the distress caused.
This was an arbitrary decision made solely by the care home owner and not based on a medial assessment by any of the hospital staff. The staff on the ward were shocked at this turn of events.
For a lady, six days short of her 91st birthday and in the run up to Christmas to be told she needed to find a new home was very distressing. She is now reliant on the hospital to accommodate her until a suitable nursing home is found. She also has to be assessed by social care, before she can be placed in a nursing home.
Balloo House management has behaved appallingly with a total disregard for the distress caused.
Reply from Shirley Ramrachia, Registered Provider at Balloo HouseWe are sorry to hear this situation has been distressing for your mother and family. As a Residential Care Home regulated by the RQIA we must ensure that every resident's needs can be safely met within our category of care.
Our priority is always the safety, wellbeing and appropriate placement of every individual in our care.
Our priority is always the safety, wellbeing and appropriate placement of every individual in our care.
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Review from Ken (Son of Resident) published on 11 July 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Was very fortunately to get my parents into Balloo House at the same time. Mum is EMI and Dad has major health issues, although still lightly mobile.
What a blessing to find Balloo House with nice surroundings and facilities, very caring and professional staff, and a very helpful manager.
I have
What a blessing to find Balloo House with nice surroundings and facilities, very caring and professional staff, and a very helpful manager.
I have
no qualms and feel that my parents are in an excellent facility, especially as I do not live locally.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Current
Review Score: 2.4 (2.364)
Overview of Review Score
The Review Score of 2.4 (2.364) out of 10 for Balloo House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 2.4 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.364 for Balloo House is calculated as follows: ( (2 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 11 Ratings = 2.364
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Balloo House is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) =
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 0 Positive Reviews ÷ 6 = 0
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.