Church Lane, Donaghadee BT21 0AJ
Person in charge: Angela Cartwright (Manager)
Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)
Type of Service: Care Home only (Residential Care) – NHS Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present)
Single Rooms: 41
Latest The Regulation and Quality Improvement Authority* Report on Northfield House: click here
* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Northfield House has a Review Score of 8.1 (8.122)
The Review Score of 8.1 (maximum of 10) for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Northfield House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Northfield House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.122 Points relating to the number of positive Reviews for Northfield House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Kate D (Resident) on Tuesday 21 March 2017. Relates to September 2016.
I can't speak highly enough of Northfield. I was treated exceptional well by all the staff the food was delicious and the room I had was clean comfortable and cosy and there was always staff available on hand to help nothing was too much trouble.
How likely would you be to recommend Northfield House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know
There are currently no Care Home Idol entrants who have performed at Northfield House