Muriel Street

My mother was in the Muriel Street care home for some 4 months. The management and staff here are quite simply excellent, the care, understanding and diligence of the staff at every level is first class, this care home has to be recognised as outstanding with a family atmosphere at the centre of it.

They try to entertain the residents as much as possible and Interact with them to keep them stimulated. The food always looks appetising but my dad isn't a big eater and that is my only criticism that they could put less on his plate.

The staff always give a nice welcome when I arrive at the care home. My Mum has no mobility but the staff make her as comfortable as possible. The staff also help my Mum to be involved in the activities that take place.

Staff and Residents are safe. Muriel Street Care Home is welcoming and clean. Staff encourage and engage with residents.

I'm always updated with any issues that arise.

My mother has made a nice group of friends and is very comfortable in the home

We are very happy that we chose Muriel Street for our mother.

The staff appeared to be very caring, interested in Mum as a person and friendly. There was always someone around. Internal communication was a little lacking on her last day as the staff on duty didn't seem to know she was due to leave. Otherwise I had no issues with her care and would use them again. This is based on a just week's respite care and my rating reflects that.

Cannot say a bad word about the care home. My partner can be challenging but they cope very well with him. All the staff are very friendly with me also. Had a great Valentine’s Day, they gave my partner a rose to give to me which was so lovely.

Big thanks to all the team for their dedication and support to our Mum, the residents and their families.

My mother was a resident of Muriel Street for nearly six years before she passed away in January 2021, and during the time she spent in Muriel Street, she was always treated with the utmost respect, dignity, and affection. We as a family visited regularly and got to know the staff very well and always found them to be very caring and helpful. The home itself was always clean and welcoming and they coped tremendously well during the pandemic keeping the residents safe and families up to date via Facebook or video calls.

I appreciate the care given to my mother by the staff, especially during the current difficult situation (COVID). I am able to see her via video calls and also on Facebook. When I was able to visit in person, the staff were always welcoming. My mother is also comfortable in the centre and treats the staff as friends.

I feel so much like a team member with these professionals and they know my feelings about the care I expect to be given to my mum and that I only ever give my honest opinion.

I cannot express my gratitude enough to this incredible care home who have such high standards, not only in themselves but more so in the way which they care for the elderly residents. I highly recommend this care home.

This is an exceptional care home where my grandmother is living. The staff are all lovely people who go out of their way to look after their residents. They have been amazing during the pandemic, acting quickly to protect everyone and keeping families connected via Zoom calls and window visits. We have really felt the support from all of the carers and managers and can completely trust them to look after my grandmother's wellbeing, they are very genuine caring people. We hugely appreciate the personal touches, such as building a photo montage on my grandmother's bedroom wall while we couldn't visit in person. I couldn't thank them enough or recommend them more!