Nightingale House

Resident celebrated birthday with a party; Food provided was great. Staff decorated dining room - very inviting; staff danced to music; helping residents to enjoy. All residents who were able said something nice about birthday resident. This is a great idea, making everyone feel important and included. A great time was had by all. Thank you for going the extra mile.

Now permanent resident, he realizes he's in the best place for his needs and safety despite wishing he was independent and back in his home.

The outstanding personal relationship he has with admin and care staff is a rare thing. He knows they like him, respect him and always have time for him.

Dad partakes in some of the engagement activities but avoids or resents others. He is encouraged but not forced in anyway and his wishes are respected.

Dad attends services and joins outings outside the carehome with me as Carer: theatre, cinema and seaside so far.

Common gripes are the food and laundry turnaround / missing items. Staff are responsive and if that's the worst of it, they are getting the big stuff right.

Exceptional!

There are so many ways to describe Nightingale House, but "one of a kind" sums it up best. What truly sets it apart is the people - from the care team to the hospitality staff, everyone works together to make it feel like home.

I'd also like to give a special mention to the engagement team, whose creativity never seems to run out. Their activities are consistently fun and inventive, and they clearly put real thought into keeping residents engaged and smiling.

From the moment I arrived, I felt genuinely welcomed. It's a place that goes above and beyond in every sense. Totally recommend a visit :)

I have been in Nightingale for more than 10 years. I know this was a good decision after living, working and retiring in New York City for 54 good years. I decided I could no longer live on my own and care for myself! Since coming into Nightingale Care Home I have gained the two stones I lost in NYC, feel well cared for, met some interesting and kind people, enjoy an occasional game of bridge, read a book or two, enjoy our beautiful garden here, some good discussions and several more activities if one desires them. La vie est bonne and relaxing. At age 98 years old I give my deep gratitude for a full and happy life.

The care given to my parents at Nightingale is outstanding. All the carers are incredibly caring and understanding of the issues my parents face and make the rest of the family feel included in their care.

My husband was transferred to Nightingale after 4/52 in an emergency ward. He was able to walk with assistance until his hospital stay. Nightingale not only got him more mobile, but he seemed to be more alive than for a long time after a few weeks of rehab. He was amazingly well looked after there by all the kind staff. He was happy and joined in the many activities. He died quickly and peacefully. They, the team, did him and me proud! Highly recommend!

Excellent. However there is a problem to have buses to take you out.

Last week my brother in law and I attended a very special evening with my mother, a resident at Nightingale. It was a dinner commemorating Passover. The room was bright and welcoming with the advantage of many glass doors overlooking gardens. Books were provided for us to follow a service given by the very experienced and joyful resident Rabbi and we all enjoyed very much. Following the service we had a beautiful dinner of either vegan or meat served by the very able and caring staff of Nightingale. There was plenty to drink also. Nothing was too much trouble. Nightingale, thank you for such a lovely evening. It was so very special to be able to enjoy this evening with our mother, a truly memorable occasion.

Our mother was beautifully cared for. Not just with great professional skill but with warmth and love. Nightingale is a special place- busy, life affirming, they do things properly but with great informality and humanity. Her end of life was managed with perfect care and dignity and support for the family.

I needed rehab following surgery for a hip replacement. Nightingale House put me well on the road to recovery.

The help, advice and personal involvement by the staff is invaluable. One of the staff is an absolute gem and must be irreplaceable. His care and attitude are quite extraordinary.

As a long-term volunteer helping with activities, I am constantly reminded of the dedication, care and patience shown by every person I come into contact with towards the residents. They really do go the extra mile to keep them engaged and stimulated in whatever way works for each resident's needs and interests.

To early to make any significant opinions but treated with respect and care.

Nightingale House sets the bar on how, in my opinion, all care homes should be for our elderly. The care is exemplary in every way. The facilities are fantastic. It is such a comfort to know my mother is here.

We couldn't wish for more - caring, experienced staff, lots of activities, a smashing new CEO - everything is fine.

My husband went into Nightingale House Hammerson in May. When he arrived he was welcomed by staff at the door and given a welcome card. From that moment I knew I had made the right care home choice for my husband. The staff in his household have been excellent. Not only caring for my husband, but if ever I am upset they spend time chatting to me, which makes me feel better. Every time I go whenever I pass anyone who works or volunteers at Nightingale House Hammerson, they always say hello. This makes me feel part of the Home and not just a wife that visits her husband. The staff provide us with updates, are patient and caring with my husband. Although he can't tell me, I know he has settled in well as he has always got a smile for the carers. The facilities and activities are excellent and while my husband can, I or the staff take him to them.

My mother stayed at Nightingale House for 3 weeks while I was on holiday and, once she was back in her flat, she realised that she would much prefer to be living there. She missed the company and the environment. Mum has been there for 3 years and, now 99, I feel that she has hardly deteriorated in that time. I attribute that to the friendliness and encouragement of staff, the range of activities, access to beautiful gardens and interaction with other residents, who have become her friends. Nightingale management realised the importance of family visits during Covid and put great efforts into creating a successful and safe system, for which we were very grateful.

Our centenarian Aunt's previous care home in Highgate closed unexpectedly and we (my sister and I) were extremely pleased that Nightingale House could find a place for our Aunt. The move was obviously difficult and traumatic, especially during covid. Everyone has been very helpful and kind.

The health and care administered to my wife are centred on her. The organisation of the multi-discipline teams allows for my wives needs to be recognised, monitored and met with regular and ad hoc reviews which follow changes in her condition. The establishment generates a family feel to the care given and the whole package enables my family to sleep at night knowing my wife is well looked after.

Very well managed transfer of relative from another care home which was closing. Admin and care staff did their utmost to ensure a smooth transition in difficult circumstances (Covid limited etc).