Care Homes Owned by Nightingale Hammerson

and carers, have been compassionate and understanding. I would like to thank the team for taking Susan under their wing and taking care of her.

care of planting and maintaining the balcony and daily water the greenhouse.

interests.

feel quite nervous about visiting.
My mother chooses to have her breakfast brought to her in her room The staff have tried very hard to engage my mother in activities but they respect her choices.
I find the transport to the tube station very helpful. It is excellent that there is a team of physios on site and a good GP service.
My mother enjoys the garden which has very good non-slip paths enabling her to walk safely with her stroller. I like taking my mother to the cafe, it is a change of routine for her and the food is nice.

to keep everyone busy. There always seems to be something happening, which is wonderful. Communication and patience are very good between the house and families, and also within the household. The Carers are very busy, but are kind, thoughtful, and patient with each resident.
Downstairs where residents mingle with other households there are also lounges, an entertainment room, and a patio and gardens to share. A hairdresser/beautician comes twice a week and an activity programme which is stimulating and community-building completes the package.
It is a privilege to be a volunteer here, and I look forward to coming to help, I feel I can make a difference.

if ever I am upset they spend time chatting to me, which makes me feel better. Every time I go whenever I pass anyone who works or volunteers at Nightingale House Hammerson, they always say hello. This makes me feel part of the Home and not just a wife that visits her husband. The staff provide us with updates, are patient and caring with my husband. Although he can't tell me, I know he has settled in well as he has always got a smile for the carers. The facilities and activities are excellent and while my husband can, I or the staff take him to them.

efficient and professional. There is a good amount of space for the residents to move around within their household, as well as downstairs in the garden and the cafe, and there are lots of activities to keep everyone busy. There always seems to be something happening, which is wonderful. Communication and patience are very good between the house and families, and also within the household, even though they have their hands full most of the time. I am happy that my aunt is here.

a new building, and I knew it from its earlier premisses. Now that we are emerging from the pandemic the early teething problems are vanishing. There is a marvellous range of genuinely interesting activities, and great care is taken to encourage my parents to be involved and to meet their individual needs and interests. The premises are exceptional: large beautiful rooms and communal areas including a garden and cafe. The permanent staff are all either very good or excellent (the home has a strong policy of avoiding agency staff, though that has not been entirely possible in these challenging times). The food is good, with great effort made to ensure individual tastes are met.

there are lounges, a coffee shop, entertainment room and patio and gardens to share. A hairdresser comes twice a week and an activity programme which is stimulating and community building completes the package. The carers are kind and value each resident so the care feels more personalised. As a Jewish home, it keeps kosher and celebrates the festivals and special Shabbat dinner. Opportunities to join in flower arranging, bridge, art appreciation, exercise and reminiscence discussions mean residents are active and participating. The coffee shop means they can host guests who will enjoy the environment.

well as support for us as a family has been incredible.
We are so grateful for him to be in such a warm and safe environment.

a capuccino and a light lunch. This really is the Claridges of the care home world.
My mother enjoys the art history lectures, bridge games and quizzes.
The only area that needs improvement is the residents' meals, which can be good one day and poor the next. But the most important element of any care home is the staff and here they are fantastic.

that time. I attribute that to the friendliness and encouragement of staff, the range of activities, access to beautiful gardens and interaction with other residents, who have become her friends. Nightingale management realised the importance of family visits during Covid and put great efforts into creating a successful and safe system, for which we were very grateful.