Martin House care home offers residential and nursing care for older people. The home has 75 rooms, all with en-suite facilities, spread across five streets designed to meet different needs of residents requiring nursing and residential care.
Each street offers its own lounge, dining area, kitchen and activities room with full disabled access. One of the streets provides general residential care, one offers nursing care for people with dementia, one provides cultural-specific services to Asian and older people and the final two streets are designed for nursing care.
Services and facilities include convalescent care, day care, palliative care, respite care, dementia care, television point in all rooms, separate EMI unit, and more.
Martin House has a Review Score of 6.8 (6.758) out of 10, based on 4 reviews in the last 2 years. Over all time Martin House has 13 reviews.
Overall Experience
6
3
1
1
2
Date Published
13
0
1
4
9
Reviewer Connection to Martin House
4
2
2
2
1
1
1
Total of 13, showing 1-13
Review from Chris H (Husband of Resident) published on 7 March 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very friendly and helpful staff. My wife was a resident from the 14th of August 2024 to the 6th of December 2024. Was happy and content there, although missing home. Food was good and nourishing and the home was always warm and cosy. The manager was particularly helpful (say, ordering and transferring
medication prescriptions to new address).
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Review from J Y (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report
Overall Experience2.0 out of 5
My mother resided here for 6 and a half years. She had dementia. I believed she was cared for well. When she died last month, I saw the state of her mattress. We took photos, as it was unbelievable. It should never have been used for a frail, vulnerable person who cannot verbalise their discomfort.
When I complained, I was told this was not true, the mattress was not wet, soiled nor indented as shown in the photos I took, and it had now been disposed of. My husband put his hand in the soiled mattress, it was damp and smelled bad. The home have neglected my mother's basic piece of furniture as she was bedbound. My mum lay on that mattress for years. They must have known it was defective and soiled. The home say they've now implemented regular mattress checks. But these checks have been a care home requirement for years under NHS audit checks. My mother's mattress must have been noticed each time her bed was made. Management should have ensured defective, soiled mattresses are changed.
Reply from Jankee Patel, Head Office at Martin House
We are deeply sorry for your loss and please accept our sincere condolences. I have spoken to the Home Manager and Area Manager who assure me your complaint has been responded to privately and addressed with CQC and safeguarding who are satisfied with the action taken by the home and response to the complaint. Thank you for your kind comments regarding the care provided during the 6 years your mother resided at the home, I will ensure this is passed on to the staff.
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Review from Janet T (Resident) published on 11 October 2023
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I have been very well looked after in Martin Hose. I have gained weight and strenth and am really happy here. I am getting stronger every day. They are very encouraging to me and help me to stand.
Reply from Rahi Joshi, Marketing Associate at Martin House
We're thrilled to hear about your positive experience at Martin Hose. Your well-being is our top priority, our dedicated team is here to support you, and we're glad to be part of your journey. Thank you for taking the time to leave a review.
Kind regards.
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Review from Scott W (Son of Resident) published on 5 October 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
Please avoid this care home if possible, the staff are overworked. There does not seem to be a lot of empathy or meeting of the elderly/sick persons' needs. My stepfather spent 3 miserable months in this place until I was able to get him out of there and into a better care home. The place is like a
prison and will only inflict misery on any potential guests.
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Review from Shinder D (Daughter-in-law of Resident) published on 11 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are friendly and professional. They have gone out of their way to help us connect with my mother-in-law, since we live in the USA. Lately we have been doing video chats, and they help us organise these on the mobile phone. Nothing is too much trouble for the staff. While we visited, they
were open to changing the layout of the room and listened to our ideas, and then made them happen.
Our mum didn't want to go into a care home, but she needs 24/7 care. Knowing that our mum is in a place where they are being respected, professionally cared for, gives us piece of mind. Our mum also tells us that the staff are great and they look after her well.
For the residents who want to join in the different activities, there are plenty of them. You can see some of the pictures and crafts that the residents have created, which are displayed throughout the home.
I would recommend this home.
Reply from Rahi Joshi, Marketing Associate at Martin House
Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mother-in-law is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards,
Rahi.
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Review from A D (Friend of Resident) published on 27 June 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Very happy with the staff -everyone is friendly and approachable. There are a lot of activities to do. Every time I visit my friend, he is always in the activities, which is good. He seems happy at Martin House. Management is good and easy to talk to. Highly recommend the home.
Reply from Rahi Joshi, Marketing Associate at Martin House
We are so happy to hear these kind words from you. Thank you for sharing your experience with us. Our resident's well-being is our top priority, and our team ensures to maintain a high standard of care. I will pass on your sentiments to the home team.
Kind regards.
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Review from Lesley T (Wife of Resident) published on 13 May 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very happy with the care, I feel confident when leaving him. He is calm and feels well cared for. The staff are extremely professional. One member of staff is so welcoming on arrival and on the telephone when ringing in, she's a real treasure. The family are very happy with how well my husband to the
family about his new home.
Reply from Rahi Joshi, Marketing Associate at Martin House
Your feedback means a lot, thank you for recognising our team's efforts. We ensure to maintain high-quality care and are glad to know your loved one is comfortable with their tailored care. I will share your kind words with the home team. Kind regards.
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Review from Victor P (Husband of Resident) published on 13 May 2023
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
When we first started I was a bit apprehensive of the home. I was not sure if it was the right place for my wife. It took a while to get used to the place. The staff are excellent and caring. Time will tell.
Reply from Rahi Joshi, Marketing Associate at Martin House
Thank you for leaving us feedback. Our team works hard to maintain high-quality care for our residents at all times, we hope to make your wife comfortable with us. I will pass on your feedback to the home team.
Kind regards.
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Review from Yadvinder G (Son of Resident) published on 13 May 2023
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mum appears well and cared for.
Reply from Rahi Joshi, Marketing Associate at Martin House
Thank you for sharing your experience with us.
Kind regards.
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Review from Karen M (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My 92-year-old mother is a resident and although she was against going into care, after four weeks in Martin House she loves it. The staff are considerate and caring, know their client's needs/abilities and are compassionate. Families are welcome at all times, residents are encouraged to join in daily
activities and nothing is too much trouble.
Reply from Rahi Joshi, Marketing Associate at Martin House
Dear Karen,
It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.
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Review from Bernadette O (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our mother has been admitted recently to Martin House and we came over from Ireland to see her. We were very anxious about her being in a home, but at 99 years old, she now needs 24-hour care. From the minute we arrived at reception, we were greeted by caring and friendly staff. Our mother is kept so
clean and she is happy and content. Top marks to all staff, thank you.
Reply from Rahi Joshi, Marketing Associate at Martin House
Dear Bernadette,
We are pleased to hear your thoughts and thank you for taking time out for such words of kindness. The care for our residents is at the centre of everything we do. I have passed on your message to the team and they are thrilled to receive such good ratings.
Best Regards,
Rahi.
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Review from Sarbjit C (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
I am really dissatisfied and disappointed by the approach of the manager who I found to be highly insensitive with her approach to me visiting my dad. As any family going through a difficult period, seeing their loved ones in their final days is hard enough. I found the manager's approach to be rude
and aggressive due to me visiting my father. The care home is all about their policy and not about helping family’s cope through these difficult days. It’s really sad that it has come to this. There is a lack of support for family members.
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Review from B R (Resident) published on 28 December 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
A very nice place to be situated the standard of care is very good. The nursing staff are very helpful and always ready to offer advice on any question you have to ask. The rooms are very spacious and beds are comfortable. Being hospital beds they make it easier for you to get up. All in all a very
comfortable care/retirement home to be in.
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Current Review Score: 6.8 (6.758)
Overview of Review Score
The Review Score of 6.8 (6.758) out of 10 for Martin House is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 3.5 out of 5 from 4 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.500 for Martin House is calculated as follows:
(
(19 Excellents x 5)
+
(9 Goods x 4)
+
(6 Satisfactorys x 3)
+
(5 Poors x 2)
+
(9 Very Poors x 1)
)
÷ 48 Ratings = 3.5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.258 Points relating to the number of positive Reviews for Martin House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 75 registered maximum number of service users is 15. 2 Positive Reviews ÷ 15 = 0.133
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Oct 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
What types of Care is Martin House registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Martin House have?
There are 75 Single Rooms.
What are the Facilities & Services at Martin House?
Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Martin House to the centre of Southall?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martin House to verify any information. View our terms and conditions. Martin House has an Enhanced Service - more info.
