Care Homes Owned by Minster Care Ealing Homes

It is apparent that everyone is connected and updated and functioning well.

My father was at sycamore lodge ,he was a resident there for nearly 4 years, the care that was given to my dad was outstanding .The staff were very professional and friendly ,very approachable listened to our concerns and adapted to make him feel and us feel very comfortable, he was always clean hygiene wise ,whenever we would visit the staff would always come and see and update us about our father , very happy with their service. Thankyou to all at sycamore lodge

From manager to cleaner and everyone in between I found the staff welcoming, caring and empathetic. The resident's rooms are spacious and warm and I always found everything very clean. Plentiful food, activities available for residents, and good response to queries from family of resident. There was very much a feeling of Sycamore Lodge being a warm family - the staff are lovely, sincere and very caring indeed. thank you to everyone

I complained four years ago about drafty windows and when I bought a plug-in heater to keep my room warm it was disallowed. Now another resident in my unit has complained about drafts. I have lived here almost 15 years and have seen flooring changed, kitchen cabinets replaced and walls painted (the painting now looks yuck) but not once have I seen the windows checked for leaky insulation and as the windows are washed by long poles, it is never checked.

When she died at 97 years old, surrounded by love and generosity, it felt as if her passing mattered: not just to the immediate family, but to the whole community. It was a deeply moving, and humbling, experience.

Food was lovely with room and surrounding areas always clean.

I loved all the facilities offered but not the food. I felt really bad for my fellow residents!!!! I would personally like to thank the carers Latifa; Angela,Jackie, Renu, Jas, Avni and all the night staff were very good too. I am so sorry I don't remember all names.

The palliative care afforded to my father on Monroe was second to none. Having just come from the horror of hospital just seeing the staff member was soothing. There is a particular nurse who was incredible, he was like an angel and death doula in one. My fathers last days were dignified at Chestnut, only one thing to note - if your loved one dies, the activities will carry on. We were watching him get wheeled off to that days karaoke, which annoyed me. But you might like the sound of Very Lynn as your person goes cold.

Thank you and mum - Rest in Peace xxx

We will be eternally grateful.

I don't think there are words enough to express our gratitude to the wonderful staff at Chestnut Lodge. They treat mum as though she were part of their family. She is surrounded by gentle, smiling, supportive people who care for her wonderfully.

Melissa.

My father passed away on 30/09/25, but I am providing a review for when he was at Sycamore Lodge from 23/4/25 - 29/5/25. I would like to say thank you to Hedwick for the advice and for listening to our concerns and always being approachable. Thank you to Addi, Lovely and Alisha - the carers for looking after my dad and accommodating my mother's requests. For Judy, the ward nurse for the lovely talks with my father. The nursing care was good and much better than when he was moved into another home. Thank you again.

Chestnut Lodge is an excellently managed care home with caring, friendly and helpful staff. The residents, including my mother, are treated with kindness and respect. The staff are always very accommodating during any visits.

My husband came to Chestnut Lodge for respite and I was so impressed with the level of care, that I asked for him to be a full time resident. All the care staff and management team have treated my husband with care, kindness and respect and I would highly recommend Chestnut Lodge to anyone who was having to put a loved one into care.

I visited my cousin yesterday and was so impressed with care provided. She was clean, content and the staff gave me a update on how she is doing. I especially want to thank on member of staff in particular, who went the extra mile with her. She interacted with him and he treated her like family. I would recommend Sycamore Lodge to anyone.

Staff treated my friend with love, care and kindness.

I found Chestnut Lodge a well organised home from the manager to all staff at the home. We as a family felt safe out late father was very well looked after. The staff/manager kept us, as the family well informed with the health updates etc. I would always recommend this home.

All her needs were met.

My brother was happy in Chestnut Lodge and had good care.