Care Homes Owned by Minster Care Ealing Homes in London

Food was lovely with room and surrounding areas always clean.

I loved all the facilities offered but not the food. I felt really bad for my fellow residents!!!! I would personally like to thank the carers Latifa; Angela,Jackie, Renu, Jas, Avni and all the night staff were very good too. I am so sorry I don't remember all names.

The palliative care afforded to my father on Monroe was second to none. Having just come from the horror of hospital just seeing the staff member was soothing. There is a particular nurse who was incredible, he was like an angel and death doula in one. My fathers last days were dignified at Chestnut, only one thing to note - if your loved one dies, the activities will carry on. We were watching him get wheeled off to that days karaoke, which annoyed me. But you might like the sound of Very Lynn as your person goes cold.

Thank you and mum - Rest in Peace xxx

We will be eternally grateful.

I don't think there are words enough to express our gratitude to the wonderful staff at Chestnut Lodge. They treat mum as though she were part of their family. She is surrounded by gentle, smiling, supportive people who care for her wonderfully.

Melissa.

My father passed away on 30/09/25, but I am providing a review for when he was at Sycamore Lodge from 23/4/25 - 29/5/25. I would like to say thank you to Hedwick for the advice and for listening to our concerns and always being approachable. Thank you to Addi, Lovely and Alisha - the carers for looking after my dad and accommodating my mother's requests. For Judy, the ward nurse for the lovely talks with my father. The nursing care was good and much better than when he was moved into another home. Thank you again.

Chestnut Lodge is an excellently managed care home with caring, friendly and helpful staff. The residents, including my mother, are treated with kindness and respect. The staff are always very accommodating during any visits.

My husband came to Chestnut Lodge for respite and I was so impressed with the level of care, that I asked for him to be a full time resident. All the care staff and management team have treated my husband with care, kindness and respect and I would highly recommend Chestnut Lodge to anyone who was having to put a loved one into care.

I visited my cousin yesterday and was so impressed with care provided. She was clean, content and the staff gave me a update on how she is doing. I especially want to thank on member of staff in particular, who went the extra mile with her. She interacted with him and he treated her like family. I would recommend Sycamore Lodge to anyone.

Staff treated my friend with love, care and kindness.

I found Chestnut Lodge a well organised home from the manager to all staff at the home. We as a family felt safe out late father was very well looked after. The staff/manager kept us, as the family well informed with the health updates etc. I would always recommend this home.

All her needs were met.

My brother was happy in Chestnut Lodge and had good care.

From September 2024, my view is the place is clean, and the staff are very helpful. My mum seems to be very comfortable however, my main concern is regarding the GP service, which needs more attention. For example, the GP should be more available to speak with the resident's family.

Very friendly and helpful staff. My wife was a resident from the 14th of August 2024 to the 6th of December 2024. Was happy and content there, although missing home. Food was good and nourishing and the home was always warm and cosy. The manager was particularly helpful (say, ordering and transferring medication prescriptions to new address).

I have received a lot of kindness from the staff in Sycamore Lodge during the period my sisters have been cared for. There is a very high standard of cleanliness in the rooms. The rooms are spacious and well laid out. The quality of the meals has improved. There is always a good atmosphere in the dining room, lounge area. The management have listened to any issues I have raised and acted on them. Thank you.

Chestnut Lodge was home to my Mother-in-law for eight years. The support for her and the family was excellent. Her final few weeks before she died were handled with great sensitivity and love. We will all be extremely grateful for making her passing from this life so stress-free and for being so supportive to our entire family.

Yet another piece of my property goes missing, a particular mug when I was moved from one room to another. A container containing Christmas DVDs and CDs was opened and some of the DVDs and CDs were found in a grey container so I can only presume some were not there. A particular game (for games in the car) which was a prize to me also disappeared. People seem to think that as I am in a wheelchair I must be gaga but I can still do £'s of sums. I used to think I would recommend Sycamore Lodge but not anymore.