Elm Lodge in Ealing is a conveniently located care home that provides nursing and personal care to older people, those living with dementia, people with physical disabilities and younger adults.
The home features 75 single rooms, all with ensuite facilities. The home is close to public transport and local shops and residents can enjoy the garden.
The compassionate staff always have residents' best interests in mind and fully support their needs and care for them the way they want to be cared for, recorded in the individual care plans.
Elm Lodge has a Review Score of 7.3 (7.317) out of 10, based on 1 reviews in the last 2 years. Over all time Elm Lodge has 24 reviews.
Overall Experience
14
9
1
0
0
Date Published
24
0
1
1
23
Reviewer Connection to Elm Lodge
11
6
2
1
1
1
1
1
Total of 24, showing 1-20
Review from A B (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
From September 2024, my view is the place is clean, and the staff are very helpful. My mum seems to be very comfortable however, my main concern is regarding the GP service, which needs more attention. For example, the GP should be more available to speak with the resident's family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ajay R (Grandson of Resident) published on 7 August 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
The service you provide in general is good and I am happy with the service provided, I trust that my father is in good hands. I am very much concerned about dinner being served at 4.30 pm and that's too early for anyone and for my father as he is not used to having dinner at 4.30. Maybe this issue needs
to look into.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for taking the time to leave a review. Your feedback is very much appreciated. We will look into the concern raised by you and take necessary action if required.
Kind regards,
Rahi
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma J (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are all lovely, welcoming and friendly; from the reception staff, to the carers, laundry staff, cleaners and handymen. My mum is happy and very well looked after. Nothing is too much trouble. The care is exceptional.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for sharing your thoughts with us. We are happy to know that your mum is comfortable and satisfied with the care provided. Our team works hard to always maintain our users' care to as high a standard as possible. Your feedback will be passed on to the home team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geraldine S (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
As a family, we are very relieved that our mother is well looked after and content. It gives us peace of mind to know that she is being well cared for. The home and our mother's room is always very clean. The staff are polite and courteous.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
It is a pleasure to care for your mother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn W (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are lovely. The home is always clean and the resident's clothes are cleaned regularly. The manager is always available for any queries you may have, although generally the ward staff can help with most things.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for sharing your thoughts with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D G (Son of Resident) published on 4 July 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
My mother is ninety-eight and has been at Elm Lodge for a number of years now. The staff and carers do a remarkable job and take care of all of the residents in a kind and professional manner. My mother is in a good hands and is treated with dignity.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
It is a pleasure to care for your mother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Son of Resident) published on 4 July 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
Although Dad can be confused and uncertain of his surroundings, the one thing that comes through with our conversations is that he is being looked after and cared for and ultimately that’s what he needs. He has not lost his sense of fun and humour, which is heart-warming given his health issues.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
We understand how emotional and challenging it can be to see your loved one suffering from health problems and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your dad during this important time. We ensure to maintain high standards of care at all times. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G E (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The care home seems very well run. The staff are caring and welcoming and they communicate well. My dad is very happy there. He enjoys the food and is able to listen to his records. It always seems clean.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your dad is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony D (Nephew of Resident) published on 3 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff are brilliant and look after my aunt with great care. The place is spotless. Very clean, lovely meals and the staff are brilliant; they look after patients like their own family and they have lovely days out. Can’t fault anything.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your aunt's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandip B (Son of Resident) published on 3 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My father has been in Elm Lodge for over two years with Lewy body dementia and Parkinson’s. The care level is outstanding by all staff, very warm welcome every time we visit from the receptionist and the home manager. We, as a family, were very uneasy and upset about having to put my father into a care
home. But, the whole team at Elm Lodge made us feel relaxed, comfortable and reassured. We feel like family to all staff and patients, as we visit everyday. I can’t mention all names, as there’s too many, but everyone is incredible and always accommodating, more so during the really tough times (like Covid 19). Thank you.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for sharing your thoughts with us. We are delighted to know your father is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra K (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff are always friendly and helpful. Dad is well looked after and I’m always informed of anything pertaining to his wellbeing. He also looks forward to mealtimes, as he still enjoys his food. He loves the meals he is given and often clears his plate.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you so much for your review! We are truly grateful for your kind words and for you taking the time to share your experience with us. Our residents' care is our top priority. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K F (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We are very happy with the quality of the care offered and provided for my father. His care is tailored to his individual needs. He is well-fed and cared for. He is understood by the nurses and care assistants. He is happy and well looked after.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for your kind words, we are delighted to know you're happy with your father's care and we ensure to maintain high standards of person-tailored care at all times. I will pass your sentiments on to the home team.
Kind regards,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Sister of Resident) published on 17 November 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff are very caring and friendly. The room clean and tidy. Everyone is welcoming and cheerful.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for sharing your thoughts with us. We appreciate your kind words and are delighted to know you are happy with the care provided for your loved one.
Kind regards, Rahi.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been in Elm Lodge since February 2022 and will continue to stay there. She has settled and has improved since being at Elm Lodge over these last 6 months. Staff are kind, friendly and supportive, not just to Mum, but to me and my family as well. Lovely group activities with a strong sense of
community spirit. It's a joy to visit her there, which brings comfort and relief to a set of difficult circumstances.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for sharing your experience with us. We are delighted that your mum is comfortable and settled in with us. Our team ensures to maintain the best care possible. I will pass on your kind words to the home team. Kind regards, Rahi.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Wife of Resident) published on 24 August 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband resides in Elm Lodge as of June 2021. I am very pleased that the place is always clean and tidy. The manager of Elm Lodge is professional and always finds time to greet you and listen. My husband stayed for 1 year in the Bow Street ward. As of June 2022, my husband stays in the Fleet Street
ward. Employees of both wards are very professional and friendly. I was/am always informed of any incidents/additional treatments/medical appointments. After being admitted 5 times to the hospitals in 2021/22 my husband always recovered quickly and felt better when back at Elm Lodge. I am very happy that the manager hires quality professional employees who really care. I admire their dedication and hard work. The whole family is relieved now as my husband is in a safe place and in good hands. Much appreciation.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Thank you for sharing your experience with us. We are happy to know your husband is well cared for and settled in well. I will pass your kind sentiments to the team. Many thanks, Rahi.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol J (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
From what I have seen so far I am happy with the care my dad is receiving. We are always informed of any incidents that occur. The home is very clean and the staff are helpful. The home has good security keeping the residents safe.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Dear Carol, thank you for your response. We are delighted to know that your dad is well-cared for and I will pass on the message to the team. Best regards, Rahi.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila J (Wife of Resident) published on 13 June 2022
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My husband has been a resident in Elm Lodge since November 2021, now as a permanent placement. From what I've seen so far, the staff on Regent Street are all very nice, helpful and caring. The carers are doing their very best under the circumstances with the Covid outbreaks and limited staff at times.
I'm happy with the care my husband is receiving, he appears to be settled and hopefully happy which is difficult with the dementia. The care home is clean and the staff are helpful. Always informed of any changes to my husband's condition. The security is good, I am always welcomed when I visit.
Reply from Rahi Joshi, Marketing Associate at Elm Lodge
Dear Sheila, thank you for sharing your experience with us. We are delighted to know your husband is well-cared and happy to stay with us, we will strive to provide the best care possible always. I will ensure to pass your kind words to the home team. Best regards, Rahi.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S P (Husband of Resident) published on 22 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff genuinely care for my wife’s well-being and happiness. On our wedding anniversary, they decorated her room, made a cake and helped us celebrate recently. I’m not aware of any other care facility that shows this level of personal attention. Most of all, I can see my wife is happy there, which
is comforting to my family and me. Thank you for taking such wonderful care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G D (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All staff have welcomed my mum and have been caring for her since January 2019.
Mum has vascular dementia and I know how challenging dealing with all that comes with this condition is. Elm Lodge's selfless caring, not to mention patience, of my mum is second to none, especially through Covid. It's
been hard not being able to see Mum. Elm Lodge's staff had been tremendous in easing this burden.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M N (Daughter of Resident) published on 4 November 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We are living through very difficult times and I can truly say how very thankful I am to all members of Elm Lodge care home. Thanks for the excellent care received, my mother has been able to recover from the virus and despite her advanced years, has never looked better or happier. Thank you Elm Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 7.3 (7.317)
Overview of Review Score
The Review Score of 7.3 (7.317) out of 10 for Elm Lodge is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.250 for Elm Lodge is calculated as follows:
(
(3 Excellents x 5)
+
(9 Goods x 4)
)
÷ 12 Ratings = 4.25
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.067 Points relating to the number of positive Reviews for Elm Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
= 3
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 75 registered maximum number of service users is 15. 1 Positive Reviews ÷ 15 = 0.067
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
30 Jan 2024
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elm Lodge have?
There are 75 Single Rooms.
What are the Facilities & Services at Elm Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Elm Lodge to the centre of Greenford?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Lodge to verify any information. View our terms and conditions. Elm Lodge has an Enhanced Service - more info.
