4A Marley Close, Greenford UB6 9UG
Person in charge: Foluke Tella (Manager)
Local Authority / Social Services: London Borough of Ealing Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 75
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Elm Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Elm Lodge has a Review Score of 5.4 (5.443)
The Review Score of 5.4 (maximum of 10) for Elm Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Elm Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.909 for Elm Lodge is calculated as follows: ( (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 3.909
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.534 Points relating to the number of positive Reviews for Elm Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15 Target = 0.067 , then divided by 2 = 0.034
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Sue M (Niece of Resident) on Sunday 29 May 2016. Relates to May 2016.
Elm Lodge gives residents a whole new lease of life. My aunt tells me how lovely the food is, she's very well cared for. The nurses and therapists make her day with the lively singing and dancing at the coffee mornings. It's very touching to see how the staff interact with every resident, regardless of the extent of their dementia. A smile or an encouraging shake of a tambourine, so kind. My aunt was given a certificate for 100% attendance at her keep fit class, she's so proud of it and was told "you're never too old to get a certificate". Sums up the care and attention given at this lovely Home.
How likely would you be to recommend Elm Lodge? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Don't Know