Elm Lodge in Ealing is a conveniently located care home that provides nursing and personal care to older people, those living with dementia, people with physical disabilities and younger adults.
The home features 75 single rooms, all with ensuite facilities. The home is close to public transport and local shops and residents can enjoy the garden.
The compassionate staff always have residents' best interests in mind and fully support their needs and care for them the way they want to be cared for, recorded in the individual care plans.
Elm Lodge has a Review Score of 7.3 (7.317) out of 10, based on 1 reviews in the last 2 years. Over all time Elm Lodge has 24 reviews.
Overall Experience
14
9
1
0
0
Date Published
24
1
1
1
23
Reviewer Connection to Elm Lodge
11
6
2
1
1
1
1
1
Total of 24, showing 21-24
Review from Francis M (Son of Resident) published on 26 October 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mother has been a resident at Elm Lodge for over 5 years now. Never in that time have me or my family had any cause for concern about her care. The staff are brilliant and the manager is very professional.
A very well-run place but most of all 'they care'.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from E A (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
My mother has been a resident for the past three years. During this time I have found the care and assistance satisfactory. Fortunately, she has settled and seems to be happy - although in the past 6 months due to Covid 19 I have only seen her very briefly twice. I have great respect for the management
and staff for the care of my mother.
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Review from N P (Son of Resident) published on 17 October 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been looked after with genuine care and affection by the staff there. Even the kitchen staff make sure she is happy with the food she has. This care shows in how her weight has improved and how happy she is. It can't be easy for the staff during lockdown. The job they do is demanding under the
best of circumstances but I have to say they do it effectively and with a smile on their face. Thank you for all that you do.
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Review from Sue M (Niece of Resident) published on 14 June 2016
Submitted via Website • Report
Overall Experience4.0 out of 5
Elm Lodge gives residents a whole new lease of life. My aunt tells me how lovely the food is, she's very well cared for. The nurses and therapists make her day with the lively singing and dancing at the coffee mornings. It's very touching to see how the staff interact with every resident, regardless
of the extent of their dementia. A smile or an encouraging shake of a tambourine, so kind. My aunt was given a certificate for 100% attendance at her keep fit class, she's so proud of it and was told "you're never too old to get a certificate". Sums up the care and attention given at this lovely Home.
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Current Review Score: 7.3 (7.317)
Overview of Review Score
The Review Score of 7.3 (7.317) out of 10 for Elm Lodge is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.250 for Elm Lodge is calculated as follows:
(
(3 Excellents x 5)
+
(9 Goods x 4)
)
÷ 12 Ratings = 4.25
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.067 Points relating to the number of positive Reviews for Elm Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
= 3
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 75 registered maximum number of service users is 15. 1 Positive Reviews ÷ 15 = 0.067
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
30 Jan 2024
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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