Sycamore Lodge

My father passed away on 30/09/25, but I am providing a review for when he was at Sycamore Lodge from 23/4/25 - 29/5/25. I would like to say thank you to Hedwick for the advice and for listening to our concerns and always being approachable. Thank you to Addi, Lovely and Alisha - the carers for looking after my dad and accommodating my mother's requests. For Judy, the ward nurse for the lovely talks with my father. The nursing care was good and much better than when he was moved into another home. Thank you again.

I visited my cousin yesterday and was so impressed with care provided. She was clean, content and the staff gave me a update on how she is doing. I especially want to thank on member of staff in particular, who went the extra mile with her. She interacted with him and he treated her like family. I would recommend Sycamore Lodge to anyone.

I have received a lot of kindness from the staff in Sycamore Lodge during the period my sisters have been cared for. There is a very high standard of cleanliness in the rooms. The rooms are spacious and well laid out. The quality of the meals has improved. There is always a good atmosphere in the dining room, lounge area. The management have listened to any issues I have raised and acted on them. Thank you.

Yet another piece of my property goes missing, a particular mug when I was moved from one room to another. A container containing Christmas DVDs and CDs was opened and some of the DVDs and CDs were found in a grey container so I can only presume some were not there. A particular game (for games in the car) which was a prize to me also disappeared. People seem to think that as I am in a wheelchair I must be gaga but I can still do £'s of sums. I used to think I would recommend Sycamore Lodge but not anymore.

Our family member stayed at Sycamore Lodge for approximately 5 months. She was well cared for and supported by members of staff who were attentive, kind, professional and courteous at all times. The family appreciated the consistency in care staff which meant we as a family had good communication about our loved one.

The environment is very nice and peaceful.

Takes a lot of worry away from us.

The staff on Noble Square are such lovely and caring people; they have made my mum feel so welcome and helped her a lot in the short time she has been here.

I am very happy with the home. Some of the care staff have been absolutely wonderful to my mother. My mother is happy with the food and her room.

There's a routine that's needed with dementia, and there are activities; I've seen them, there are exercises, I've seen games, birthday teas, and guests taken to the garden when requested a carer.

My father has been a resident at Sycamore Lodge nursing home since 2010. During his time there, we have been very happy with the care he receives. The staff are helpful and friendly and always show compassion. It is well run.

We, as a family, have a very positive experience with the staff regarding the care our sister receives day-in-day-out. The staff are very caring and friendly, and they look after our sister really well. Nothing is too much for them regarding the care they give. We have got nothing to say except that the staff working on her unit are our champions.

However, the maintenance of the rooms and building has not been kept up and also the quality of food has been going - most food provided is prepared from frozen - veggies and less and less meat are very much noticeable.

My family and I are always greeted by the staff when visiting my mother. My mother's room is located near the staff desk, and we are satisfied with her location. I am glad my family are able to visit frequently after scheduling our appointments.

This is a first-time experience using a care home for my mother. The staff are on hand when we request attention, and they are patient, kind and hardworking. Very encouraging indeed.

Whenever I visit my auntie, the staff are very welcoming and helpful. They look after my auntie very well as she's always smiling and happy when I see her. Great work.

My only thought is that it would be nice to have a seat for visitors in their rooms.

The staff are very friendly; they make you feel at home. The staff have excellent personal skills - very dedicated and happy to speak to you. The home environment is very airy and spacious. Very clean, smells nice. Mum loves the privacy when her children visit her. Mum loves mealtimes; she has a variety of different food and puddings. She loves her cereal in the morning. Most of all, she said she has been treated as a human being. Keep up the good work, nurses. Thank you.

I am very happy with the care that my wife is receiving at Sycamore Lodge. She is well cared for, comfortable and usually peaceful and not distressed in any way. Lockdown (s) has been difficult for everyone concerned, but recently the situation has returned to near normal. Thanks to all staff, carers and management.

I am happy with the care my mother is getting at Sycamore Lodge care home. She is much more comfortable and happier than when she first arrived, which I believe is due to the care and support from the staff. The room she is in is always very tidy, clean and well organised. Overall because of the environment at the home, her health, ie, physically and mentally is much improved.