Chestnut Lodge

3 Woodfield Road, Ealing, London W5 1SL
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9.3 46 Reviews
  • Chestnut Lodge, London
Chestnut Lodge is a care home providing residential and nursing care for older people and those living with dementia and additional nursing needs.

The well-trained staff are kind and caring and support each individual to make their own decisions about their care, respecting their dignity and privacy.

The residents can enjoy an array of activities organised by the home.
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Care Provided by Chestnut Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Chestnut Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chestnut Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Campion Mead (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Ring the home to arrange visits.

Parking

  • Care Park outside the home.

Chestnut Lodge Reviews (46)

9.3

Chestnut Lodge has a Review Score of 9.3 (9.321) out of 10, based on 10 reviews in the last 2 years.
Over all time Chestnut Lodge has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestnut Lodge
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Total of 46, showing 1-20
Review from Jane A (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't think there are words enough to express our gratitude to the wonderful staff at Chestnut Lodge. They treat mum as though she were part of their family. She is surrounded by gentle, smiling, supportive people who care for her wonderfully.
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Review from Melissa B (Niece of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home for my uncle, staff or very lovely, caring and very professional all round. Highly recommend.
John loves staying here, lots of activities too, very supportive of his needs.
Melissa.
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Review from Paul P (Son of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chestnut Lodge is an excellently managed care home with caring, friendly and helpful staff. The residents, including my mother, are treated with kindness and respect. The staff are always very accommodating during any visits.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeAt Chestnut Lodge, we are proud of the activities and outings that we do.
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Review from Lorraine H (Wife of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to Chestnut Lodge for respite and I was so impressed with the level of care, that I asked for him to be a full time resident. All the care staff and management team have treated my husband with care, kindness and respect and I would highly recommend Chestnut Lodge to anyone who was
having to put a loved one into care.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeIt's always a pleasure to have respite residents, especially when they change to being permanent.
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Review from Ronnie F (Friend of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my friend was professional, dignified and respectful.
Staff treated my friend with love, care and kindness.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeWe like make sure visitors are welcomed. Giving dignity for residents is our top priority.
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Review from Brenda P (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Chestnut Lodge a well organised home from the manager to all staff at the home. We as a family felt safe out late father was very well looked after. The staff/manager kept us, as the family well informed with the health updates etc. I would always recommend this home.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeWe always aim to please, communication with families is extremely important to keep everyone in the loop.
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Review from P S (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother received excellent care.
The home is well managed.
The staff are very kind.
All her needs were met.
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Review from J C (Sister of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was happy in Chestnut Lodge and had good care.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeTry to offer a homely environment and make people feel welcome
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Review from D H (Daughter-in-law of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestnut Lodge was home to my Mother-in-law for eight years. The support for her and the family was excellent. Her final few weeks before she died were handled with great sensitivity and love. We will all be extremely grateful for making her passing from this life so stress-free and for being so supportive
to our entire family.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeWe tried to manage End of Life with relatives' involvement every step of the way.
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Review from G G (Son of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive and caring staff on the second floor/Sinatra wing. Decent admin and communication. Overall, don't think Mother could be in a much better place - thanks to you all!
Reply from Campion Mead, Care Home Manager at Chestnut LodgeWe always aim to have an inviting, welcoming and caring environment.
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Review from Carole B (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum arrived at Chestnut Lodge, she was very confused and upset, we were met as we arrived by a member of staff. She calmed Mum down and took her for a tour around the home, which really helped, Mum came back much more relaxed.
It is a fantastic place with so many lovely people. The staff and
management are very caring and lovely to my mum and myself, this is the best thing we have done and we are so grateful.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeWe always like to assist whenever we can. Making people feel welcome is at the top of the list.
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Review from Ashley H (Son of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I fly back to England from Spain to Chestnut Lodge to visit my mum the staff have always been very welcoming, cheerful, helpful and always making sure I’m comfortable with my mum and the surroundings. My mum tells me she likes the staff and carers as they are very nice and kind to her all
the time.
Reply from Rahi Joshi, Marketing Associate at Chestnut LodgeThank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.
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Review from F P (Partner of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chestnut Lodge, I can honestly say I'm so happy with the care my partner is receiving from the staff. He is bed bound now and the staff keep him comfortable, clean, feed him and chat away to him. If I need to talk to the manager, or leading nurse, they always take time to reassure me. Overall, I am
100% happy.
Reply from Rahi Joshi, Marketing Associate at Chestnut LodgeThank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.
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Review from C H (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care in this home. She has a lovely room and the facilities (activities, lounge area, garden, etc.) are second to none. The staff treat all the residents with dignity and are considerate of their individual needs. The manager is wonderful and is always available for a chat
or a meeting. My mum is very happy, well looked after, and provided with many stimulating activities to improve her well-being.
Reply from Rahi Joshi, Marketing Associate at Chestnut LodgeThank you for your kind words. Your feedback is very much appreciated, and we are delighted to know your mother is doing well with us; we always maintain high care standards. I will forward your kind sentiments to the home team.
Kind regards.
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Review from Mouna A (Sister-in-law of Resident) published on 28 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The nurse in charge is very good. The staff are doing their jobs with love.
Sometimes my sister-in-law does not have matching clothes, I was told that my sister-in-law chooses the clothes she wants to wear and sometimes she wears the dirty ones from the basket.
Reply from Rahi Joshi, Marketing Associate at Chestnut LodgeThank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.
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Review from Denise C (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. Great staff and management. The care home is updating facilities to keep it looking clean and safe. Lots of activities to stimulate and engage with residents. We are very happy with the care our loved one is receiving.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeThank you for a kind comment. We try to keep residents well occupied with variety of activities.
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Review from Jayne R (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very caring and the manager is very hands-on. There are entertainment and activities for the residents, including day trips. Visitors are made very welcome. Families are kept well informed and invited to attend meetings. The staff respond quickly to any medical or social needs. It is the
people that make this home welcoming. We moved our mother here from another local home, where the management was hostile and families were not made welcome. We are pleased we moved our mother to Chestnut Lodge.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeAlways a pleasure to look after the residents and relatives.
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Review from Diane J (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the management are brilliant. The care home manager knows all the residents by name and all their relatives. The care staff on my dad's floor are brilliant. They look after the residents as if they were their own family. My dad loves the home and he thinks he is in a hotel. Whenever there
is an issue with dad (e.g. he's had a fall), the home always inform me by email or phone. I could not hope for a safer, happier and more caring place for my dad to live.
Reply from Rahi Joshi, Marketing Associate at Chestnut LodgeThank you so much for your heartfelt review! We are truly grateful for your kind words and for sharing your positive experience with us. Kind regards.
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Review from Annette C (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always on hand when I attend with my daughter, attentive to clients and I am happy that there is a diverse team. The nursing home offers a host of activities, foods and things to do for the clients.
Reply from Campion Mead, Care Home Manager at Chestnut LodgeAlways a pleasure to assist residents and families.
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Review from Sarah W (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great support and accommodation for my father. He’s settled with ease and is involved in different activities.
The food, room and general features of the home are brilliant.
The care staff are very accommodating.
Reply from Rahi Joshi, Marketing Associate at Chestnut LodgeThank you for sharing your heartfelt feedback about your dad's experience at Chestnut Lodge. We're delighted to know that he is comfortable and at ease. I will forward your kind sentiments to the home team.
Kind regards.
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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Chestnut Lodge is calculated as follows: ( (98 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.531 Points relating to the number of positive Reviews for Chestnut Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Chestnut Lodge

What types of Care is Chestnut Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut Lodge have?

There are 64 Single Rooms.

What are the Facilities & Services at Chestnut Lodge?

Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Lodge to the centre of London?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Lodge to verify any information. View our terms and conditions. Chestnut Lodge has an Enhanced Service - more info.