Chestnut Lodge

3 Woodfield Road, Ealing, London W5 1SL
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9.3 46 Reviews
  • Chestnut Lodge, London
Chestnut Lodge is a care home providing residential and nursing care for older people and those living with dementia and additional nursing needs.

The well-trained staff are kind and caring and support each individual to make their own decisions about their care, respecting their dignity and privacy.

The residents can enjoy an array of activities organised by the home.
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Care Provided by Chestnut Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Chestnut Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chestnut Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Campion Mead (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Ring the home to arrange visits.

Parking

  • Care Park outside the home.

Chestnut Lodge Reviews (46)

9.3

Chestnut Lodge has a Review Score of 9.3 (9.321) out of 10, based on 10 reviews in the last 2 years.
Over all time Chestnut Lodge has 46 reviews.

Overall Experience
  • 36
  • 9
  • 1
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Date Published
  • 46
  • 4
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  • 10
  • 36
Reviewer Connection to Chestnut Lodge
  • 24
  • 8
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Total of 46, showing 41-46
Review from D L (Sister of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As soon as I walked into Chestnut Lodge I felt welcome and the warmth within. The manager is very caring and knows his clients well, relating to them all individually. My sister was admitted in December 2015 since which she has thoroughly enjoyed all the organised activities offered - outings, singing
sessions, poetry readings, parties etc and she has even learnt to paint. She has always been treated with kindness and compassion. Unfortunately, she has gradually deteriorated both mentally and physically but her care has not altered, i.e. care and attention. Even though as her NOK I have some distance, I would be very very reluctant to move her.
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Review from R L (Brother of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that my sister has received.
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Review from Michael M (Son of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum sadly passed away recently, having spent the last 3.5 years in your care. From the first difficult weeks when Mum moved into Chestnut Lodge, it was very obvious that there were people around Mum who really cared, were kind and had Mum's best interests at heart, which was then and has always
remained great comfort to us all. Not only looking after Mum but also helping us, the family and friends, on our journey in dealing with Dementia. We have nothing but praise for the management and the team. Finally, I want to say that we are so grateful for the opportunity to visit Mum over the summer. Every visit we had will remain a precious memory so thank you for managing that so we could.
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Review from Mary J (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the care my mother receives at Chestnut Lodge. Whenever I visit I am warmly welcomed by the staff. The staff are always knowledgeable about my mother's condition and her needs and care. My mother's skin, hair, fingernails and toenails are kept in good condition. The room is comfortable
and suits her needs. It is a well-run home, well managed for the residents.
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Review from A G (Friend of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have known the staff in Chestnut Lodge for over 3 years and I have been very impressed by their dedication to looking after the residents. I am so glad my friend is with people who are kind, to me that is so important. I also believe our society needs to value this kind of work more than it does.
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Review from Sharon C (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent five years at this nursing home and from the first day to his last he was always treated with care and dignity. At the beginning, it was a difficult transition but as he settled into his new environment and we as a family got used to him being there - nothing was too difficult. The leadership
at the home is what makes it so good and the staff treat everyone with patience and understanding. Any issues that we felt were a concern was dealt with immediately and action to remedy the situation was taken straight away. Communication between the staff and family was a priority.
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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Chestnut Lodge is calculated as follows: ( (98 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.531 Points relating to the number of positive Reviews for Chestnut Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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