Chestnut Lodge

From my very first visit, about a year ago, Chestnut Lodge has felt very welcoming, caring and loving and nothing since has caused me to change my mind. I'm totally impressed and think my brother is very lucky to be here.

Both the staff and facilities have put mu mind at rest on many occasions. Being her primary carer after over 40 A&E hospital visits, I was at a loss as to how I could best manage a transition to a care home at 92-years-old. The staff have been incredible - from the moment Mum moved in, to the current day. And all this throughout a pandemic.

Friendly, helpful and knowledgeable staff with excellent facilities.

Welcomed and promptly seen to at reception. Due to Covid, Mummy then bought to the lounge by one of the staff, who are always courteous. Though it's been a difficult time these past few months, Chestnut Lodge staff and management have made the visits go smoothly and safely for all my family visits. Thank you.

As soon as I walked into Chestnut Lodge I felt welcome and the warmth within. The manager is very caring and knows his clients well, relating to them all individually. My sister was admitted in December 2015 since which she has thoroughly enjoyed all the organised activities offered - outings, singing sessions, poetry readings, parties etc and she has even learnt to paint. She has always been treated with kindness and compassion. Unfortunately, she has gradually deteriorated both mentally and physically but her care has not altered, i.e. care and attention. Even though as her NOK I have some distance, I would be very very reluctant to move her.

I am very pleased with the care that my sister has received.

Our mum sadly passed away recently, having spent the last 3.5 years in your care. From the first difficult weeks when Mum moved into Chestnut Lodge, it was very obvious that there were people around Mum who really cared, were kind and had Mum's best interests at heart, which was then and has always remained great comfort to us all. Not only looking after Mum but also helping us, the family and friends, on our journey in dealing with Dementia. We have nothing but praise for the management and the team. Finally, I want to say that we are so grateful for the opportunity to visit Mum over the summer. Every visit we had will remain a precious memory so thank you for managing that so we could.

I am very impressed by the care my mother receives at Chestnut Lodge. Whenever I visit I am warmly welcomed by the staff. The staff are always knowledgeable about my mother's condition and her needs and care. My mother's skin, hair, fingernails and toenails are kept in good condition. The room is comfortable and suits her needs. It is a well-run home, well managed for the residents.

I have known the staff in Chestnut Lodge for over 3 years and I have been very impressed by their dedication to looking after the residents. I am so glad my friend is with people who are kind, to me that is so important. I also believe our society needs to value this kind of work more than it does.

My father spent five years at this nursing home and from the first day to his last he was always treated with care and dignity. At the beginning, it was a difficult transition but as he settled into his new environment and we as a family got used to him being there - nothing was too difficult. The leadership at the home is what makes it so good and the staff treat everyone with patience and understanding. Any issues that we felt were a concern was dealt with immediately and action to remedy the situation was taken straight away. Communication between the staff and family was a priority.