Chestnut Lodge

3 Woodfield Road, Ealing, London W5 1SL
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9.7 43 Reviews
  • Chestnut Lodge, London
Chestnut Lodge is a care home providing residential and nursing care for older people and those living with dementia and additional nursing needs.

The well-trained staff are kind and caring and support each individual to make their own decisions about their care, respecting their dignity and privacy.

The residents can enjoy an array of activities organised by the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Campion Mead (Manager)

Local Authority / Social Services

Admission Criteria

  • Can except referrals' only through Ealing Council
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Ring the home to arrange visits.

Parking

  • Care Park outside the home.

Chestnut Lodge Reviews (43)

Total of 43, showing 41-43
9.7

Chestnut Lodge has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Chestnut Lodge has 43 reviews.

Overall Experience

  • 33
  • 9
  • 1
  • 0
  • 0

Date Published

43
4
5
24
19

Review from Mary J (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care my mother receives at Chestnut Lodge. Whenever I visit I am warmly welcomed by the staff. The staff are always knowledgeable about my mother's condition and her needs and care. My mother's skin, hair, fingernails and toenails are kept in good condition. The room is comfortable
and suits her needs. It is a well-run home, well managed for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Friend of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have known the staff in Chestnut Lodge for over 3 years and I have been very impressed by their dedication to looking after the residents. I am so glad my friend is with people who are kind, to me that is so important. I also believe our society needs to value this kind of work more than it does.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Management

Safety / Security

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Value for Money

Review from Sharon C (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent five years at this nursing home and from the first day to his last he was always treated with care and dignity. At the beginning, it was a difficult transition but as he settled into his new environment and we as a family got used to him being there - nothing was too difficult. The leadership
at the home is what makes it so good and the staff treat everyone with patience and understanding. Any issues that we felt were a concern was dealt with immediately and action to remedy the situation was taken straight away. Communication between the staff and family was a priority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Chestnut Lodge is calculated as follows: ( (209 Excellents x 5) + (64 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Lodge to verify any information. View our terms and conditions. Chestnut Lodge has an Enhanced Service - more info.