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- Chestnut Lodge care home






Chestnut Lodge is a care home providing residential and nursing care for older people and those living with dementia and additional nursing needs.
The well-trained staff are kind and caring and support each individual to make their own decisions about their care, respecting their dignity and privacy.
The residents can enjoy an array of activities organised by the home.
Care Provided by Chestnut Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chestnut Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Ealing Homes
- Private Owned
Person in charge
- Campion Mead (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Ring the home to arrange visits.
Parking
- Care Park outside the home.
Chestnut Lodge Reviews (49)
Chestnut Lodge has a Review Score of 9.6 (9.633) out of 10, based on 13 reviews in the last 2 years.
Over all time Chestnut Lodge has 49 reviews.
The staff are very caring and the manager is very hands-on. There are entertainment and activities for the residents, including day trips. Visitors are made very welcome. Families are kept well informed and invited to attend meetings. The staff respond quickly to any medical or social needs. It is the people that make this home welcoming. We moved our mother here from another local home, where the management was hostile and families were not made welcome. We are pleased we moved our mother to Chestnut Lodge.
Always a pleasure to look after the residents and relatives.
The staff and the management are brilliant. The care home manager knows all the residents by name and all their relatives. The care staff on my dad's floor are brilliant. They look after the residents as if they were their own family. My dad loves the home and he thinks he is in a hotel. Whenever there is an issue with dad (e.g. he's had a fall), the home always inform me by email or phone. I could not hope for a safer, happier and more caring place for my dad to live.
Thank you so much for your heartfelt review! We are truly grateful for your kind words and for sharing your positive experience with us. Kind regards.
The staff are always on hand when I attend with my daughter, attentive to clients and I am happy that there is a diverse team. The nursing home offers a host of activities, foods and things to do for the clients.
Always a pleasure to assist residents and families.
Prior to becoming a resident at the home, he had been living with ulcers on both legs from the ankle up to the knees for nearly 4 years. He had district nurses who would visit his house at least twice a week but the ulcers never healed. Within 4 months of living at Chestnut Lodge, his legs were completely healed. The manager and his deputy are extremely helpful and listen to any concerns I have raised and have acted immediately. His nurse is also wonderful.
My stepfather is clean, healthy and presents as happy most of the time. He is living with dementia and this is becoming progressively worse but the care team knows his likes and dislike and support him well.
I have given a top rating because, I know that my stepfather is in good hands.
Kind regards.
I can’t say how happy I am that Mum is in Chestnut Lodge. She has been here for 1 year now and the transformation is amazing. The carers are wonderful and treat her with respect and humour. Nothing seems to get them down. They cope with her moods (and she has many) with a smile and gentleness. The entertainment organiser is amazing and she provides activities and outings and shows some days morning and the afternoon. The manager is also amazing. Mum loves him as he always says good morning each day and again he is always smiling and kind.
Very important to have a smile on your face to show good intentions, when caring for people with symptoms of dementia.
The manager and his staff have kept me informed about my mum’s well-being at all times.
Kind regards.
I know my mother albeit in the final stages of Dementia still feels the love and care the staff provide and that is priceless in my opinion! Thank you.
Thank you for your kind feedback. We appreciate you recognising our staff's efforts, and we wish to provide the best care for your mother. I'll forward your warm sentiments to our home team.
The care home is very active, with trips out and has a year-round calendar of events, as well as a lovely garden for summer activities.
The staff and management are very supportive and caring for relatives, which is very important.
Kind regards.
Chestnut Lodge provides the care and compassion that you would wish for any loved family member. Over the last few years whilst my mum has been resident I have visited weekly and always, without exception, receive a warm and caring welcome. The manager and staff are so kind and considerate and I could not wish for my mum to be in a better place. The atmosphere is like being in a family home, full of fun, laughter, energy and inclusion. Every effort is made to adapt to the needs of the residents and families. I cannot speak highly enough of all the staff and kindness is at the core of everything. For the first time in many years I can sleep at night knowing my mum is safe and well cared for and that comfort is priceless. Thank you to the manager and all the staff who contribute to this. I will be forever grateful.
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
My brother was lucky enough to be referred to the Chestnut Lodge about two years ago. He has settled in well and all his needs are taken care of. As a relative who visits him regularly, l have experienced nothing but support and a friendly atmosphere from the excellent team.
Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your brother is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team. Kind regards.
I'd like to personally thank all staff who helped my dad. Not only did you care and support my dad, but supported me too in the end. The final hours before Dad passed the night staff knew Dad's religious preference was catholic, they were so kind to put on a channel where the rosary prayer was recited for him. I highly recommend Chestnut Lodge from management to the staff, they are amazing. Thank you for caring for my dad.
Grateful we could help assist this person always a pleasure
I cannot thank the staff enough for the care and compassion shown to my father - his care was excellent. The staff were always so helpful and welcoming. Chestnut Lodge will always hold a special place in my heart. Thank you to each and every one of you.
All part of the service, we try to make people feel comfortable and at ease.
The manager and his team are amazing, Chestnut Lodge Care Home is very homely and carers are very caring to all their residents. They care for my husband with great care and attention. It's a great relief to me, also my family, knowing that he is being cared for and looked after so well. They are all amazing, the whole of the care home. Can't praise them enough. Best care home by far, would not want him to be anywhere else.
We are happy to hear about your experience with our service. We ensure to maintain the best personal tailored care for all our clients. I will pass on your kind words of appreciation to our home team. Thank you for taking the time to write to us.
Kind regards,
Rahi.
The staff are very friendly and helpful. The manager is very good and friendly.
Thank you for sharing your experience. We are delighted to know that you're happy with the service provided to your loved one, we will strive to do our best in the future too. I will ensure your message is passed on to the team.
Best Regards,
Rahi.
My sister and I are very relieved to know that mum is safe and so well cared for. The manager and staff are truly lovely, it's very welcoming and friendly, I can't recommend them enough.
My mother is a resident of Chestnut Lodge Care Home. My sister and I are over the moon with the care and respect she gets, we both think thank God we got her into Chestnut Lodge.
Thank you for sharing your experience. We are delighted to know your mother is well cared for and we strive to support her with the best care possible. I will ensure your kind words are passed to the team.
Kind Regards,
Rahi.
Mum spent four and a half years at Chestnut Lodge Care Home, Ealing until she sadly passed away in August 2021. From the outset, my two sisters and I were reassured by the genuine care and affection she received.
Mum flourished in the warm and friendly environment and actively participated in the various social activities provided. The care staff were always welcoming during our weekly visits and treated Mum more as a friend than a mere resident. This delighted both her and us.
We appreciated the "open door" policy of the manager who was ably assisted by his excellent administrator. This meant we could discuss Mum's condition at any time and receive honest answers. When minor niggles occurred, these were dealt with immediately and effectively.
We count ourselves fortunate that Mum was at Chestnut Lodge, Ealing.
They fulfilled their role as a true "care" home.
I have recommended Chestnut Lodge to many people. I personally know three other residents other than my mother in Chestnut Lodge because of my recommendation. My mother is always clean, cared for, supported and loved. All the other residents I recommended are happy there.
Thank you again!
From my very first visit, about a year ago, Chestnut Lodge has felt very welcoming, caring and loving and nothing since has caused me to change my mind. I'm totally impressed and think my brother is very lucky to be here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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