Chestnut Lodge

3 Woodfield Road, Ealing, London W5 1SL
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9.7 43 Reviews
  • Chestnut Lodge, London
Chestnut Lodge is a care home providing residential and nursing care for older people and those living with dementia and additional nursing needs.

The well-trained staff are kind and caring and support each individual to make their own decisions about their care, respecting their dignity and privacy.

The residents can enjoy an array of activities organised by the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Campion Mead (Manager)

Local Authority / Social Services

Admission Criteria

  • Can except referrals' only through Ealing Council
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Ring the home to arrange visits.

Parking

  • Care Park outside the home.

Chestnut Lodge Reviews (43)

Total of 43, showing 21-40
9.7

Chestnut Lodge has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Chestnut Lodge has 43 reviews.

Overall Experience

  • 33
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Date Published

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Review from Simon G (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy home from the management downwards, with smiley faces from all the staff!
I know my mother albeit in the final stages of Dementia still feels the love and care the staff provide and that is priceless in my opinion! Thank you.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind feedback. We appreciate you recognising our staff's efforts, and we wish to provide the best care for your mother. I'll forward your warm sentiments to our home team.

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Review from Lesley C (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely, safe place, with a high standard of trained staff. It's always clean, tidy and welcoming.
The care home is very active, with trips out and has a year-round calendar of events, as well as a lovely garden for summer activities.
The staff and management are very supportive
and caring for relatives, which is very important.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for sharing your thoughts with us. We are happy to know that your loved one is comfortable and satisfied with the care provided; our team's hard work is to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.

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Review from Julie V (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge provides the care and compassion that you would wish for any loved family member. Over the last few years whilst my mum has been resident I have visited weekly and always, without exception, receive a warm and caring welcome. The manager and staff are so kind and considerate and I could
not wish for my mum to be in a better place. The atmosphere is like being in a family home, full of fun, laughter, energy and inclusion. Every effort is made to adapt to the needs of the residents and families. I cannot speak highly enough of all the staff and kindness is at the core of everything. For the first time in many years I can sleep at night knowing my mum is safe and well cared for and that comfort is priceless. Thank you to the manager and all the staff who contribute to this. I will be forever grateful.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from H M (Sister of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was lucky enough to be referred to the Chestnut Lodge about two years ago. He has settled in well and all his needs are taken care of. As a relative who visits him regularly, l have experienced nothing but support and a friendly atmosphere from the excellent team.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your brother is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team. Kind regards.

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Review from Annemarie C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was placed in this care home due to dementia. I live in California and they always communicated any concerns regarding my father. The day and night staff are awesome, very caring and attentive towards the elderly. Activities are always going on and relaxing music playing including lots of
music oldies from the 50s, 60s, 70s, which my dad enjoyed so much.
I'd like to personally thank all staff who helped my dad. Not only did you care and support my dad, but supported me too in the end. The final hours before Dad passed the night staff knew Dad's religious preference was catholic, they were so kind to put on a channel where the rosary prayer was recited for him. I highly recommend Chestnut Lodge from management to the staff, they are amazing. Thank you for caring for my dad.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Grateful we could help assist this person always a pleasure

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Review from Trish W (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care and compassion shown to my father - his care was excellent. The staff were always so helpful and welcoming. Chestnut Lodge will always hold a special place in my heart. Thank you to each and every one of you.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

All part of the service, we try to make people feel comfortable and at ease.

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Review from Jean B (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team are amazing, Chestnut Lodge Care Home is very homely and carers are very caring to all their residents. They care for my husband with great care and attention. It's a great relief to me, also my family, knowing that he is being cared for and looked after so well. They are all
amazing, the whole of the care home. Can't praise them enough. Best care home by far, would not want him to be anywhere else.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Dear Jean,
We are happy to hear about your experience with our service. We ensure to maintain the best personal tailored care for all our clients. I will pass on your kind words of appreciation to our home team. Thank you for taking the time to write to us.
Kind regards,
Rahi.

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Review from Pauline Q (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. The manager is very good and friendly.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Dear Pauline,
Thank you for sharing your experience. We are delighted to know that you're happy with the service provided to your loved one, we will strive to do our best in the future too. I will ensure your message is passed on to the team.
Best Regards,
Rahi.

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Review from J V (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very relieved to know that mum is safe and so well cared for. The manager and staff are truly lovely, it's very welcoming and friendly, I can't recommend them enough.

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Review from Jennifer B (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Chestnut Lodge Care Home. My sister and I are over the moon with the care and respect she gets, we both think thank God we got her into Chestnut Lodge.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Dear Jennifer,
Thank you for sharing your experience. We are delighted to know your mother is well cared for and we strive to support her with the best care possible. I will ensure your kind words are passed to the team.
Kind Regards,
Rahi.

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Review from Esther H (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional!
Mum spent four and a half years at Chestnut Lodge Care Home, Ealing until she sadly passed away in August 2021. From the outset, my two sisters and I were reassured by the genuine care and affection she received.
Mum flourished in the warm and friendly environment and actively participated
in the various social activities provided. The care staff were always welcoming during our weekly visits and treated Mum more as a friend than a mere resident. This delighted both her and us.
We appreciated the "open door" policy of the manager who was ably assisted by his excellent administrator. This meant we could discuss Mum's condition at any time and receive honest answers. When minor niggles occurred, these were dealt with immediately and effectively.
We count ourselves fortunate that Mum was at Chestnut Lodge, Ealing.
They fulfilled their role as a true "care" home.

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Review from J B (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended Chestnut Lodge to many people. I personally know three other residents other than my mother in Chestnut Lodge because of my recommendation. My mother is always clean, cared for, supported and loved. All the other residents I recommended are happy there.

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Review from Yvonne F (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So many to mention… But from the manager to senior care worker, care workers, deputy manager and so many more; we thank you from the bottom of our hearts. You’re an incredible team and we simply love how much you care for our mother. You all have a special place in our hearts.
Thank you again!

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Review from Elizabeth A (Sister of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit, about a year ago, Chestnut Lodge has felt very welcoming, caring and loving and nothing since has caused me to change my mind. I'm totally impressed and think my brother is very lucky to be here.

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Review from Dee R (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the staff and facilities have put mu mind at rest on many occasions. Being her primary carer after over 40 A&E hospital visits, I was at a loss as to how I could best manage a transition to a care home at 92-years-old. The staff have been incredible - from the moment Mum moved in, to the current
day. And all this throughout a pandemic.

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Review from Jean A (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and knowledgeable staff with excellent facilities.

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Review from Andie K (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed and promptly seen to at reception. Due to Covid, Mummy then bought to the lounge by one of the staff, who are always courteous. Though it's been a difficult time these past few months, Chestnut Lodge staff and management have made the visits go smoothly and safely for all my family visits.
Thank you.

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Review from D L (Sister of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as I walked into Chestnut Lodge I felt welcome and the warmth within. The manager is very caring and knows his clients well, relating to them all individually. My sister was admitted in December 2015 since which she has thoroughly enjoyed all the organised activities offered - outings, singing
sessions, poetry readings, parties etc and she has even learnt to paint. She has always been treated with kindness and compassion. Unfortunately, she has gradually deteriorated both mentally and physically but her care has not altered, i.e. care and attention. Even though as her NOK I have some distance, I would be very very reluctant to move her.

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Review from R L (Brother of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that my sister has received.

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Review from Michael M (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum sadly passed away recently, having spent the last 3.5 years in your care. From the first difficult weeks when Mum moved into Chestnut Lodge, it was very obvious that there were people around Mum who really cared, were kind and had Mum's best interests at heart, which was then and has always
remained great comfort to us all. Not only looking after Mum but also helping us, the family and friends, on our journey in dealing with Dementia. We have nothing but praise for the management and the team. Finally, I want to say that we are so grateful for the opportunity to visit Mum over the summer. Every visit we had will remain a precious memory so thank you for managing that so we could.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Chestnut Lodge is calculated as follows: ( (209 Excellents x 5) + (64 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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