






Milverton Nursing Home in Surbiton, Surrey provides care for older people with physical and psychological needs in an atmosphere of comfort and optimism.
The experienced and caring team of nurses and qualified carers provide person-centred care as prescribed by each resident's specialist and family doctor.
The warm and welcoming home has plenty of communal areas for residents to enjoy relaxing and socialising in, and the resident chef creates a daily menu of tasty and nutritious food.
Care Provided by Milverton Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Milverton Nursing Home for full pricing details and T&Cs.
Contact Milverton Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Surbiton Care Homes Ltd
- Private Owned
Person in charge
- Krystyna Bosko (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (24)
Parking
- Free parking on site
Milverton Nursing Home Reviews (21)
Milverton Nursing Home has a Review Score of 9.5 (9.517) out of 10, based on 11 reviews in the last 2 years.
Over all time Milverton Nursing Home has 21 reviews.
Outstanding overall
Being a small, private nursing home the structure of the care service provided means that residents are taken care of by staff working at different levels, being a care team, a medical team & management, who are in close contact with community service medical teams. New and stimulating events are continually organised by the events/admin team to stimulate, challenge & involved residents in new events such as sound therapy, a visitly a farm etc; some of which can only be described as spectacular.
Thank you Susan for a lovely review. Our care is looked at as holistic and person centre bringing activities that not only assist with well being but activities that all residents can reminisce about that has been part of their lives for so many years. Thank you for being such a great support to Milverton. Many thanks Cindy
During our visits, I observed that staff are treating all residents with dignity and respect. Residents are supported with their individual needs. There are always a variety of activities for the residents to participate in. Communication between staff, management and residents, as well as their visitor,s is effective, friendly and professional.
Dear Carola, thank you for your lovely compliments. It is very special to have family visit the home and pick up on the great care here at Milverton. Look forward to your next visit.
I had such a lovely day at Milverton last week. They'd organised a local farm to bring animals for the residents to pet. It was so special seeing my mum, who has advanced dementia, face light up as she cuddled the most beautiful bunny and stroked a pony. It really was a touching experience, one I will remember forever. Thank you so much for organising so many lovely events for the residents.
Dear Nicky, I am so glad you were able to enjoy the lovely day here at Milverton and mom sure was in her element enjoying all the animals. Too many more special moments.
Milverton is a friendly and welcoming place. The staff all greet you with a smile and treat the residents with kindness. The management are approachable and transparent with communication. I feel my dad is safe and well cared for. There are many activities for the residents, meaning a good quality of life, with a variety of opportunities to experience. A beautiful garden and comfortable rooms.
In my experience with Milverton, whether you are a visitor or resident, the hand of friendship and care is always offered.
As a family we have been supported, kept up to date and involved with Dad's care. They are helping us with our new family dynamic.
Thank you for a lovely review, your kindness and support for Milverton is greatly appreciated it.
Have nothing but praise for the care and kindness given. Also the home is beautifully kept. Delightful garden. The food is lovely
Thank you Pauline for a lovely review and it is wonderful to have you and your family part of Milverton. Your husband has settled in really well and is a delightful and caring person and shows a lot of empathy to his fellow residents and carers.
My Dad spent his final few weeks at Milverton. During that time he was extremely well cared for by staff who were attentive, warm and caring. As a regular visitor I was always made to feel welcome and was given detailed updates on Dad's progress. The food is homemade and I thought it was delicious - I've now seen quite a few care homes and Milverton really stands out for its catering. The building is bright and airy, with a lovely garden, with a spacious garden room.
My wife has been a resident for nearly two years to date. In all that time, I have been impressed by the constant care shown to her and to the friendly attitude shown to myself. I certainly made the right choice when I selected Milverton. The bonus is that it is only two miles from home! Tea or coffee as soon as you enter.
I have been visiting a friend in this care home for a few years now. I am amazed at how bright and clean it is. The staff are very kind to the residents and the visitors. It has a very happy feel due to the caring staff. I visit quite a few homes as I have friends in them but Milverton is the best.
Thank you Teresa for a lovely review of our home, as always we enjoy it when family and friends visit.
Milverton continues to tick all the boxes. The never-ending warm welcome as a visitor and cheerful contact with all residents. My husband is now becoming very withdrawn and needs 24 care which is given immediately.
Thank you for such a lovely review. We are happy to have him back here at Milverton and it is always great catching up with you during your visits.
The nursing and caring staff are all courteous and welcoming. Food portions and quality are satisfactory but indistinguishable from one meal to another I am told. Fruit is hard to come by. Regular exercise should be encouraged but staff say they do not always have time. I have observed idle staff on their phones on some of my visits. Exercise should include outdoor exposure on dry and mild days but residents can be forced to remain indoors despite residents requesting fresh air. Some residents are unable to watch TV due to their seating arrangements.
Dear A M, thank you for your response which we have taken on board. The chefs prepare a fresh homely cooked meal on a daily basis with a great variety of seasonal vegetables and meat options. There is always two choices at meal times and a variety of options for dinner which always includes fruit....
The staff at Milverton are very professional and welcoming. They provide excellent care to my friend and are proactive in attending to her needs.
Dear Linda, thank you for your lovely review, much appreciate it.
We (my daughter and I) are very happy with my husband's care in Milverton Nursing Home.
Thank you for your lovely review. Not only are we happy to have him with us who is always so polite and warming but it is so lovely to have gotten to know you both.
On each visit, I have found the staff to be most welcome and cheerful! The surroundings are extremely pleasant and well-maintained.
Thank you for your lovely review. It is always lovely to see you when you visit and to have a catch-up.
My mother has been at Milverton for almost three years. She has always been looked after with the greatest respect and dignity. The staff turnover is incredibly low, which is a testament to a happy working environment. We are delighted we found this nursing home.
Thank you for a lovely review. Thank you and your family for all the support over the years. We are so happy to have Mum at our nursing home, and her smile brightens up our day.
Thank you for the excellent care you give to my father. We had not chosen the home, he was sent from the hospital and we are so grateful he was sent to Milverton. All the nurses, carers and all staff do an amazing job. Thank you.
It has been an honour to get to know your dad. He brightens up our day with his wonderful stories and sense of humour. It is also so lovely to see you and the family visiting most days. Thank you from the Milverton Team.
During the time that he was there, we were impressed with every aspect of the home. The carers were consistently kind and thoughtful in their interactions with the residents. The nursing staff were compassionate and always on the ball. The food needs of my father, who had an impaired swallow were well provided for. The facilities are good. The garden is lovely. The events officer did a superb job, not only in providing general activities for the whole home but also individually, eg finding books that were suitable for my father.
We noticed that the Milverton slogan is ‘Care with Dignity’. This is a home which practices what it preaches. We would wholeheartedly recommend it.
The staff do a good job under difficult conditions owing to the nature of the work. Some are excellent, others are good. It would be helpful if staff could take time to say a few chats to the residents on top of the times when they communicate for a specific purpose.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Milverton Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Milverton Nursing Home.
Accreditations
There are no accreditations posted yet for Milverton Nursing Home.
Meet the Team (0)
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Frequently Asked Questions about Milverton Nursing Home
What types of Care is Milverton Nursing Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Milverton Nursing Home have?
There are 30 Single Rooms.
What are the Facilities & Services at Milverton Nursing Home?
Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Milverton Nursing Home to the centre of Surbiton?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milverton Nursing Home to verify any information. View our terms and conditions. Milverton Nursing Home has an Enhanced Service -more info.