Vi & John Rubens House

5/27 Clarence Avenue, Gants Hill, Ilford IG2 6JH
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28 Reviews
  • Vi & John Rubens House, Ilford
At Vi & John Rubens House, located in Ilford, a friendly approach is taken towards dementia care, making sure that each individual has their personal requirements accounted for and access to a varied social activities programme.

Care workers respect the wishes of clients and their loved ones, looking to make sure all parties benefit from the service.

Jewish Care's homes are known for their vibrant living atmospheres, allowing residents to live in happiness, comfort and dignity.
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Care Provided by Vi & John Rubens House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1777
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £2158
  • Self-Funded Nursing Dementia Care: from £2370
  • RESPITE Self-Funded Residential Care: from £1942
  • RESPITE Self-Funded Residential Dementia Care: from £2065
  • RESPITE Self-Funded Nursing Care: from £2323
  • RESPITE Self-Funded Nursing Dementia Care: from £2535

These prices are only a guideline, please contact Vi & John Rubens House to find out the exact price for your requirements.

Contact Vi & John Rubens House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Vi & John Rubens House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Awan (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+
  • Members of the Jewish Community.

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors are welcome anytime.

Parking

  • Limited on-site parking available. On-street parking available. Some restrictions apply - please refer to signage.

Vi & John Rubens House Reviews (28)

Over all time Vi & John Rubens House has 28 reviews.

Overall Experience
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  • 6
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Date Published
  • 28
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  • 28
Reviewer Connection to Vi & John Rubens House
  • 13
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Total of 28, showing 21-28
Review from I H (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for 5 years we are very pleased with the care she has been given by the carers on the Sugar Wing. They are all very approachable.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.
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Review from Marina S (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been cared for here for the last 8 months. We have found everything to be perfect for her needs, she has Alzheimer's. Staff are very caring and very kind and go that extra mile. I would highly recommend this care home and thank everyone for caring for my mum.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you, it is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. (it was good to hear from you and that our staff have been caring, very kind and go that extra mile.) It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.
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Review from J M (Daughter-in-law of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful. Mum in Law very happy. Food very good.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you, it is always a pleasure to receive such a positive feedback, and we are grateful that you've taken the time to write this.
It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Jill S (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care is good and my mother's personal hygiene is of a high standard. There are organised activities but these do not always mee the needs of the residents. I believe my mother should be doing some simple daily chair exercises but also appreciate the limited resources and staffing. Communications
could be improved with an organisation display of the staff and their responsibilities.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you, it is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It was really reassuring to hear from you that your mother's personal hygiene is of a high standard.
Your suggestions on activities and organisational board for senior staff is well noted and I can reassure you that this will be considered by the management of the home.
It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.
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Review from S B (Sister of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing but praise for the staff and home. All very professional, dedicated, supportive and above all very kind. All staff, management, carers, admin, domestic staff are extremely supportive and kind at all times.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you, it is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It is nice to hear from the people we serve to comment on the professionalism of our staff. It is great to hear that our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.
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Review from G B (Son of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good. Some issues with room security (cash/jewellery has gone missing, safes in rooms could help).


Staff generally kind, courteous.


Mum says the food is not amazing (chef change?), but acceptable. Jewish identity is well respected through the observance of major festivals and Shabbat.

Open day was really great. Doctor sometimes seems a bit dismissive.


In general though, staff/organisation is much appreciated. Thank you.

Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you. It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. Great to hear your appreciation of Jewish identity being respected through the observance of major festivals and Shabbat and that the open day was really great. Your concerns about the room security and the food have been well noted and we will try our best to address these issues.
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Review from Debra M (Daughter of Resident) published on 9 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mother receives daily at the home is exceptional. All the staff, from the nursing team, carers to kitchen staff and management are very kind and take great care of the residents. The food provided is excellent from breakfast, morning tea, lunch, afternoon tea or dinner and they always
have fruit or toast available should a resident ask. As visitors we are also allowed to make tea and coffee should we wish to. The home provides entertainment every day, from arts and crafts, music concerts, armchair exercises, etc. Every lounge has a tv and if there is nothing on the staff will show a movie.


The individual bedrooms all have an en suite bathroom which has a shower and there are baths on each floor should the resident wish to have a bath.


The staff are very hard working but always have a smile on their face and a kind word to say. When we visit they know us all by name.


My mother has been there for a year now and the care she receives is fantastic.

Reply from Momarr Camara, Registered Manager at Vi & John Rubens HouseThank you very much. It is always a pleasure to receive such a positive feedback and we are grateful that you have taken the time to write about how excellent the food and entertainment is. It's good to hear our staff are doing a good job and are appreciated.
We will pass this on to them.
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Review from R L (Husband of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care - service and understanding of my wife's needs who has dementia.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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